I did a dumb thing.
I bought a Chromecast from Dick Smith without realising that it is a fake until the package arrived.
Of course, they don't have a phone number or email to contact them on. I'm not sure if they will take it back. I feel scammed. It didn't occur to me that if it didn't say Google Chromecast it was going to be some dodgy copy from China.
I haven't opened the package, what should I do?
I just received a response. Here it is:
Hi, Dear customer
Don't worry, we will help you solve it.
1, return, we will receive a full refund after we receive the package.
2, give it to your family or friends as a gift. I will give you 30% as compensation.
Note: it should not be washed, kept intact, and the labels are intact.
Have a good day
Sincere greetings
I'll return it but don't think I should have to pay for the postage.
I'll return it but don't think I should have to pay for the postage.
Read the t&c next time..and maybe the product description too…
Are you sure it's a fake? It's often just a grey import or a refurb in a plain box, I would guess it's actually a real one if you ordered the google chrome cast device, but not if you ordered the Wi-Fi Digital HDMI 2nd Generation Media Video Streamer Adapter For iOS/Android, do similar work as Chromecast.
You won't have a problem dealing with them, they will take it back if you want them to.
They are good with their customer service.
https://www.dicksmith.com.au/da/contact-us/
just chat with them.
I have had no problems with their service, I have even been to the Kogan office many years ago before they bought Dick Smith.