Item Quantity Changed for My Order?

Ldubu on 15/09/2021 - 07:30

Just want to know if anyone else has experienced this?

Yesterday I went on the adidas website to purchase some shoes for my brother and I. Checked out as usual.

Later when I received my email confirmation, my order showed that I had purchased 3 of each item. 3 pairs of ultraboosts and 3 pairs of slides when I only meant to purchase 1 pair of each.

I'm ONE HUNDRED percent sure I didn't changed the item quantities. IWhen I went to press the button to confirm the order on the payment page, my total was $180. My brother was beside me as I ordered and he confirmed that he saw the exact same as I did.

Adidas instead handed me a confirmation for 3 of each pair with a total of over $500. And to top it all off, the order was shipped off within 3 hours and while Adidas support was offline.

I've called them as soon as support was online and they can't cancel the order. I know I can return them but it'll be a massive hassle and I don't like that I'll be out of pocket for that money for a while.

Fashion & Apparel

Related Stores

adidas
adidas

Comments

  • MrHyde on 15/09/2021 - 07:41
    +2

    What amount has been deducted from your credit card?

    • dubu on 15/09/2021 - 07:43

      550, which is consistent with the email confirmation I received.

      Except that the order confirmation is not consistent with what i actually ordered at checkout.

      • foxmulder on 15/09/2021 - 07:51

        3 times $180 is $540, why $550?

        • dubu on 15/09/2021 - 07:53
          -7

          Because I'm just rounding the numbers to the nearest ten for simplicity's sake.

          • MS Paint on 15/09/2021 - 09:08
            +4

            @dubu: But we are a very complex mob on ozbargain. Specific details and accuracy is paramount.

          • Hithere on 15/09/2021 - 10:27

            @dubu: Maybe they rounded your order up for simplicity's sake?

  • Traveller107 on 15/09/2021 - 07:49
    +1

    Yes I've had this problem a few times. Added 1 each of a few different items and while checking out I noticed multiple quantities of everything in cart. Have had to manually edit cart again before check out a few times. I think it's a glitch in their system they should fix asap. It's rather frustrating!
    Usually things have shipped out very quickly by Adidas in the past which is usually a good thing for most.
    If it's already been sent and no way to change order then you could just use the free returns and send them back for full refund. Follow up with a call and request quick processing of the refund. Atleast the return won't be a fight like a few other retailers. Cheers!

    • dubu on 15/09/2021 - 07:52

      Yup seems like that's what I'll have to do.

      In my case though I know for sure as I checked out, my order was accurate.

  • JimmyF on 15/09/2021 - 09:04

    I've called them as soon as support was online and they can't cancel the order. I know I can return them but it'll be a massive hassle and I don't like that I'll be out of pocket for that money for a while.

    Not much you can do here….. But deal with the 'massive hassle' of returning 2 sets of the items and getting a refund.

    • MS Paint on 15/09/2021 - 09:11
      +3

      The time op spent creating and monitoring this thread will be approximately equal to the time it will take to send back the unwanted items. What a hassle.

      • JimmyF on 15/09/2021 - 10:34

        Agreed…. The items have shipped, not much they can do now but to arrange a return and get a refund.

  • foxmulder on 15/09/2021 - 09:11

    Could you be using Cashback sites? Massive $30 cashbacks with Adidas at the moment. You may make an error then delete and order twice and finalize with third? Or you may forget to delete the first two orders? If the former, Adidas site may have added those two cancelled items due to system not refreshing itself yet. Kinda bizzare though, if you see $180 and click pay that's what should have finalize it with.

  • Donaldhump on 15/09/2021 - 13:08

    oh well just go with the fact you wont need shoes for a while

    same thing happened in amsterdam when I ordered a joint, i swear i only asked for one but ended up getting 7

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