New Dell Laptop Contains Lower Spec RAM than Advertised (2933 v 3200)

Lapplecracle on 09/09/2021 - 08:22
Last edited 09/09/2021 - 09:26 by 1 other user

Howdy fellow bargain hunters,

In the recent eBay 20% Off Dell promotion I ordered a G15 Gaming Laptop.The advertised specifications say it comes with 3200mhz RAM, however, when it arrived I checked the system specs and discovered it only has 2933mhz RAM. I then checked my invoice and it also says 2933mhz RAM.

Should I make a fuss to Dell about this or accept that I will probably never notice the difference anyway.

Thanks
Applecracle

Poll Options expired

• 59
  Yes - Dell should give you what you ordered
• 2
  No - The difference between the two is negligible

Related Stores

Dell

• 

  SF3 on 09/09/2021 - 08:39

  +1

  You could contact them and ask?

  • 

    pharkurnell on 09/09/2021 - 12:09

    This seems to be lost on a lot of people these days.

• 

  mrkorrupt on 09/09/2021 - 08:39

  I got the 3200mh its slower them the single 16gb crucial 2666mhz i bought and put in it

  • 

    ATTS on 09/09/2021 - 21:19

    just curious whys that the case? i would have thought higher mhz = faster?

    • 

      vinni9284 on 10/09/2021 - 13:22

      Motherboard limitations. RAM compatibility

• 

  DarkOz on 09/09/2021 - 08:47

  Should add a third option: Dell should compensate the difference between the RAMs, say $30 - $50?

  • 

    [Deactivated] on 09/09/2021 - 11:30

    Being Dell they would charge eleventy billion and twelve and four for that upgrade.

• 

  vinni9284 on 09/09/2021 - 08:56

  +4

  Is there a BIOS setting to change RAM frequency? It is a gaming laptop so there may be an OC/XMP function.

• 

  ajm07 on 09/09/2021 - 09:08

  +1

  Start working on this: "accept that I will probably never notice the difference anyway"

  But I wouldn't avoid doing this: "make a fuss to Dell".

  I mean, I'd be annoyed. You bought it based on the details presented to you and are disappointed about the shortcoming.

• 

  vinni9284 on 09/09/2021 - 09:20

  +13

  Looks like Dell has possibly made an advertising boo boo
  https://www.dell.com/support/manuals/en-au/latitude-15-5511-…

  The memory may be 3200 but the mobo only supports 2933

  The OP has to physically see the RAM if it states the frequency or model number.
  If the RAM states 3200, then they are correct

  • 

    Nugs on 09/09/2021 - 09:25

    +6

    detective level 10
    good work
    .

    • 

      vinni9284 on 09/09/2021 - 09:32

      Thanks mate.

      The only other suggestion I can think is to update BIOS. If the OP is not sure, he/she can liaise with Dell as they will walk-through the process. Normally mobo hardware configs/frequencies (esp. RAM) cannot be updated. Plus laptop mobo's are more limited to upgrades.

  • 

    Forfiet on 09/09/2021 - 12:24

    Thanks batman, numba 1 detective :)

• 

  MS Paint on 09/09/2021 - 09:24

  Intel - meh!
  Ryzen - yes.

  • 

    NuclearWessels on 09/09/2021 - 12:22

    +2

    Don't know why you were negged.. You're 100% right. This speed difference on an Intel would make no impact.. not so for a Ryzen

• 

  alexlim2000 on 09/09/2021 - 10:17

  +3

  You wouldnt accept a car with a swapped engine - same principle.

  Manufacturers should not get away with bait n switch.

• 

  bazingaa on 09/09/2021 - 10:36

  check the timing as well

• 

  Typical16-bitEnjoyer on 09/09/2021 - 11:37

  As noted above, 99.9% if you open the laptop up you will have 3200mhz ram and it is simply restricted by timing/XMP profile in BIOS or limited by motherboard.

• 

  Namesareapain on 09/09/2021 - 11:52

  +1

  Kick up a stink, they lied to you!

• 

  bdl on 09/09/2021 - 11:58

  +1

  OP - here is latest bios, released last week https://www.dell.com/support/home/en-au/drivers/driversdetai…

  • 

    applecracle on 09/09/2021 - 12:28

    +1

    Thanks bdl, I will install this when I get a chance.

• 

  applecracle on 09/09/2021 - 12:16

  +1

  Thanks to all that replied. I will send them a message via eBay and go from there. I'm guessing they will reply with "sorry, it was and error on the listing" I will decide from their response if I press further.

• 

  Touchbase on 10/09/2021 - 15:42

  Intel CPUs don’t tend to benefit from a difference in RAM speeds and with the difference in your case of 267Mhz it would be completely undetectable.