A big national retailer didn't provide service and agreed to offer refund. I had PayPal case opened but they kept on saying they are having issues with refund and got me to close the case. I knew I couldn't re-open PayPal once it's closed but trusted their words due to written confirmation and closed the case.
They stopped responding to emails altogether upon case closure and the refund is yet to provided.
I am conscious that chargeback may hurt my PayPal account as it was voluntary closure. What will be right approach here?
Name and shame..