Changes to Woolies Delivery Unlimited - what’s the catch?

Related Stores

Woolworths

• 

  Bafranz on 04/09/2021 - 13:16

  +17

  That’s why I pick woolies

• 

  bloom on 04/09/2021 - 13:19

  -1

  $119 subscription fee to pay $10 for deliveries? Yeah nah

  • 

    bdl on 04/09/2021 - 13:29

    +1

    They are still keeping the monthly subscription option. Also the paying $10 is for delivery now - as in, "quick! I need more condoms now!" uber/taxi delivery within 2 hours.

    It's free for one "normal" (ie.non-delivery now) delivery a day when you have a current subscription.

    • 

      bloom on 04/09/2021 - 14:06

      -1

      Ah ok, thanks for clarifying jv :)

• 

  jjjaar on 04/09/2021 - 13:22

  +1

  Probably because not many people actually signed up for it so they have to do something to entice more to join?

• 

  bdl on 04/09/2021 - 13:27

  +1

  no real catch, they are probably hoping people make more frequent but smaller orders since lower minimum spend amount. not sure if they're phasing out the cheaper mid-week option too? (won't know until the new plans come in on 12th sept)

  smaller orders may mean less stress on their warehousing/supply chain/drivers workcover claims, and may give them some data to run smaller trucks, more frequent deliveries, tie it in with other linfox services

  logistics is the future! :)

• 

  Godric on 04/09/2021 - 13:32

  +1

  woolies is goat

• 

  Bayleaf on 04/09/2021 - 13:39

  I think they are just trying to make the pricing a little bit more competitive compare to Coles. Coles delivery can go as low as $2 for order > $50 (Tue - Thu, 6 hours window).

  I'm currently with Coles, usually pay $4 for Sunday delivery (6 hours window), and $0.15 per plastic bag used with no paper-bag alternatives, also Coles Online doesn't have the option to add personal shopping request (i.e. ripeness of banana). Now I read this, will certainly try Woolworths the next time.

• 

  xazark on 04/09/2021 - 13:39

  $119 seems way too much to subscribe for very little, although the price of their deliveries in general is quite high comparative to Coles.

• 

  Marty-69 on 04/09/2021 - 13:46

  +2

  I've cancelled Woolies "Delivery Unlimited" and pay now around $40 a year for Woolies delivery instead of $119.
  Instead of ordering once a week, I buy bulk once every two or three weeks (over $250) so delivery is between $0 and $1 with the 5-hour delivery window (you get an ETA closer to the delivery time) and $1.50 for the bags. Quite often there are $1 delivery slots available for next day as well, even when the order is under $250.
  [edit: I get fresh stuff from the weekly run to the local green grocer]

• 

  Keplaffintech on 04/09/2021 - 13:50

  My guess: due to lockdown and the number of customers signing up recently, they can scale the delivery process better and it becomes cheaper per customer. Question is what will happen when people are happy to go to the shops again and cancel their subscription?

  • 

    Mechz on 04/09/2021 - 14:09

    +3

    They'll get used to the convenience and let it continue.

• 

  Mechz on 04/09/2021 - 13:58

  +4

  This is why I like living walking distance to the shops.

• 

  Jenus on 04/09/2021 - 14:32

  +3

  Woolies delivery > Coles. Had two purchases during lockdown from Coles, some of the produce had a "Best Before" date on the day itself. And yoghurt that was expiring in 5 days.

  Yes, Coles isn't doing anything wrong since it's still considered "fresh" on the day of delivery, but this is how you lose customers.

  My Woolies purchases have at least 6-7 days before the "Best Before" date.

  • 

    freefall101 on 04/09/2021 - 16:32

    +1

    I think it's a location thing. I switched from Coles deliveries to Woolworths after constant problems with Coles and have never looked back, I've had a couple of missing items that I reported online and got a refund, that's it. Once Coles missed more than half the items in an order, I couldn't lodge it online because it only accepted a limited number of items, they had taken the phone number it said to call down and I had to contact them via Twitter, it was a mess.

    My parents have the opposite problem though, Woolworths isn't very good with deliveries, constantly out of stock on what they ordered to the point they keep having to do a separate supermarket run. They live regionally though.