Phone not receiving calls whilst on a call

Dr Cheapo on 30/08/2021 - 16:30

Hey everyone,
I've looked everywhere to find information to no avail

I have a OnePlus 7 pro and with my current telco provider i am unable to receive calls when on a call, let alone switch between calls

Has anyone encounter this issue before?
Any assistance would be appreciated

Mobile

Comments

  • Jjj888 on 30/08/2021 - 16:31
    +11

    Check your call waiting is activated?

    • Dr Cheapo on 30/08/2021 - 21:30

      Bingo that did it! You are a gentleman and a scholar

      I can get notified of calls during calls now which is fantastic but I can't switch between calls or put someone on hold

      Any ideas?

      • Jjj888 on 30/08/2021 - 21:38

        If you're on 1 call it should show the other ringing and usually you just choose to swap calls?

        • Dr Cheapo on 30/08/2021 - 22:10

          Yes that's exactly right, thanks to you now I can see someone calling during a call but when I try and switch (accept and hold)it says "can't switch calls"

  • cookmush on 30/08/2021 - 17:39

    Have you enabled google voice calling?

    I know both should ring, but I've found that sometimes when my reception is weak, it'll ring on my google home and not even bother on my phone

  • avoidfullprice on 30/08/2021 - 17:46
    +2

    Be a real ozbargainer, and rant about the phone being broken and threaten to call ACCC to get a new phone under ACL…. Jokes.

    It is a nice change to read a post without such accusations

  • barga in on 30/08/2021 - 18:56

    What telco provider you are with? If it is anything like Catch / Coles, then they don't offer the Call Waiting facility.

    • Dr Cheapo on 30/08/2021 - 21:19

      Amaysim

      • Jjj888 on 30/08/2021 - 21:23

        Pretty sure in the amaysim app you can go into settings and click call waiting etc etc

    • bigbill4 on 20/07/2022 - 15:39

      as of july 2022 if you type *43# on your dial pad it activates call waiting on coles mobile

  • mickyb80 on 30/08/2021 - 19:00
    +1

    Single or Dual Sim version?

    1. A/A check the call waiting settings.
    2. If dual sim, you will need to check the diversion settings and enable the 'both sim' active option (or whatever it is listed as on your handset).
    3. Like those comments that help. (Not this post - this post will be a waste of time).
    4. Return to the forum and comment.
    5. A/A whinge about a $#17 product not working straight up! :)

    Hope this helps.

  • Jjj888 on 30/08/2021 - 19:00
    +1

    Remove your SIM card from One plus and insert in another mobile (like Samsung/Oppo/iphone etc.) Dial *43# (for Vodafone) and press call. Call Waiting gets activated.
    Check your call waiting in Samsung/Oppo/Iphone etc. . If it gets activated. Then remove your SIM card from another phone and insert back in One Plus mobile. Afterwards call waiting will work in One plus also.
    Try This, you will succeed.

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