Thinking of getting a mortgage with Home Star.
I had a chat with them over the phone and the product itself and the fees seems reasonable.
Anyone that has a mortgage with them that could reply with 'yeah, they are great maaan' or "aaaa, never again, it was a painful experience' .💰😢
Please do not copy my comments, I would like to read about your experience.
yeah, they are great maaan
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Did the job fine for me, even with my unique requests, so no complaints here? I don't exactly use the account for much other than basic deposit/withdrawals
I'm with them and in short, they've got good rates, transparent with all their fees, but a big downside is their online banking is a little dated, and there's no OSKO/PayID/same day transfer.
Their customer support is also great. Easy to work with, and haven't had a bad interaction with them over the phone or by email.
Low rate easy to deal with, have to request better interest rates as your great rate gets less great over time compared to new customers. Initial fees higher than expected
I contacted them and they got back to me.
Spoke to their Sales Assessment Officer.
Once that was done, a mortgage person called me and had a chat for about 60 minutes (purchase area etc etc).
She was supposed to get back to me. Still waiting for the phone call. Sent an email to them after a few days (to the sales assessment officer) and asked if the mortgage person could get back to me.
Still waiting - it has been 2 months now.
My experience was poor customer service.
The Sales Assessment Officer was very helpful but I think the mortgage person could not be bothered to even get back to me via email.
Just sent you a pm.
Mortgage broker here - spoke to one of their consultants. Said there was 13 consultants and 1 risk department australia wide her pipeline alone was over 200+ files and said theyre were 6-8-10 week waits with a huge amount of complex or non vanilla files in limbo. She was trying to offload 2 guarantor deals to me.
All rate, no service, takes months, very tight risk frame work so they dont accept half of the deals that apply. Low rate so they try and reduce their credit risk by only approving certain clients.
Anyone?