I paid for my laptop with a gift card yesterday, but it was rejected. The gift card amount has already been withdrawn.
I sent an email to the security team and I've been waiting for live chat for 6 hours now, but no answer.
Is nobody working because of the COVID?
If anyone knows please reply.
Thanks.
I dont have online staff number…
I try to sent email and live chat. but no answer… I wait for around 6 hours for live chat
Did you check the balance to see how much you have left?
Where & how did you get your gift card?
I got from https://www.giftpay.com.au/business/?_ga=2.250206336.7233945…
balance was no problem.
gift card balance already gone.
Maybe give them a call:
https://www.giftpay.com.au/business/contact-support.aspx
They may have accidently issued the same card number to someone else..
T&Cs
Any person who learns the URL of your egift card can use it, therefore it is your responsibility to keep your egift card safe by keeping the URL private. We recommend you keep the original egift card email safe and take all measures necessary to secure your email. Do not open your egift card on a public or shared computer terminal.
Any chance this happened?
no problem.
The gift cards has already been paid for. It was rejected after being approved. no problem about my gift card.
The money was withdrawn and I want to know why it was rejected. but harvey norman never answer..
about $1600 gift card so I nervous.
Ahhh. So you are saying that HN took the money from your card, but then rejected the order.
The money was withdrawn and I want to know why it was rejected. but harvey norman never answer..
So why was it rejected?
probably rorting the next government wage support scheme
Email and live chat are always useless, just call them.
enable phone call. only live chat and email…
yesterday I already request but never call back
That's pretty shit service. If they don't get back to you in 24hrs, raise hell on social media.
raise hell on social media.
Good idea Karen
Imagine supporting Harvey Norman doing this.
I still waiting live chat answer.. I around 12hours waiting..
I think all staff not working
Took them 5-6hrs to get a response in live chat about price matching a product.
Just had it open in the background. Very understaffed I believe, but saved $400 soo 🤷♂️
Why wouldn't you just go to a JB or GG and get it price matched instead you gave your money to Gerry after waiting 5 hours 🤦♂️
Was an aircon, couldn't source it for cheaper then price matching harvey
I live chatted last week. Waited about 6 minutes. I know lots of Oz B likes to bash HN, but they are ok for customer service most of the time
What happened for you in the end?
I'm currently waiting as my order is under review, waiting to be confirmed by their security team. I paid with giftcards like you and I can't get in touch with anybody via live chat or email.
Was it a accidental double click. The 1st click payed and ordered. The 2nd tried and there was no money left. Did the laptop come eventually. Why no follow up so others can see what happened
give them a call?
https://www.harveynorman.com.au/contact-us
Online Purchase Support
Tap here to request a call back
A call back can be requested regarding your Harvey Norman Online purchase.
Provide your details and our Customer Service team will call you within 24 hours. Calls are made Monday to Friday 9.00am – 7.00pm (AEST).