NEVER buy anything from Catch, or a Catch Marketplace seller called Flash Trend!
I bought a USB drive which arrived with grease marks and slow transfer speed in Apr 2021, immediately notified them about the issue and sent across pictures and evidence to seek a partial refund as I don’t have time to post it back to them for a full refund.
Eventually seller agreed to a 30% refund without me having to send the item back (in writing). I then found more issues with the USB in July so I pushed for a 50% refund and they pretended to forget they made the 30% refund offer already. When I spoke to a Catch Marketplace “Customer Service” Rep (Sam), he was trying his hardest to support the seller and not me. Even though he knows the seller made the 30% refund offer before, he argued for them because 3 months have past since the offer was made, the offer may have now expired (even though there was never any expiry date to the offer in the original email). He made that argument before the seller have indicated the offer expired and deliberately planted that idea in their heads. They are not here to serve the customer, they are only there to support the seller.
I asked to speak to a Team leader on 8th of July, was told I would be called back in 1 to 3 business days. I have followed up 4 times by email and phone in the last 1 month, and each time I am told I would get a call back, yet, 5 weeks later, I still have not received a call back, from a Team leader or from Sam. It almost seems like Sam has hidden this matter form his Team leader or his Team leader just doesn’t care. Seems like the apple doesn’t fall far from the tree in this worst ever customer service of any online marketplace I have ever purchased from. It almost seems like they are just ignoring the matter because they know they should not and cannot force me to send the item back in the middle of a government-imposed lockdown so they are just waiting until lockdown finishes to get back to me.
After 5 months, they still cannot issue a measly refund for a faulty USB drive out of good will for all the crap I had to put up with, even though the seller already previously agreed to a partial refund without requiring me to send the item back.
It’s time other people know about Catch's shady customer service practices so you can spend your money elsewhere.
PLEASE DO NOT BUY FROM CATCH.
Amazon, Kogan are both sooooo much better and they will actually look after you and issue a refund on the spot if there is anything wrong with your product.
did ya pay with paypal