Help Please! New Build Computer Does Not Shut down/Restart Properly

IceCreamBandit on 14/08/2021 - 16:22
Last edited 14/08/2021 - 16:55 by 1 other user

Hi all,

Hoping for some help with this strange problem that I'm having with my new build.

My computer just does not shut down or restart properly. It's happened throughout the install of Windows 10 and now every time I need to shut down or restart.

When I get to a bit where it needs a restart, the monitor loses input and does its usual sleep thing, but my computer is still 'running' with lights, fans, indefinitely. It feels like Windows 95 days when you shut down Windows, then you get a message say it's safe to turn off your computer, except there's no message!

I have to manually turn it off using the power button and turn it back on again.

Any ideas?

Specs if that matters at all
5600x
B550 Aorus Master
2060 Super
16gb ram. Have not turned on XMP.

Edit: Things I've checked so far with no change.
- Fast Boot is off
- Tried with minimum USB devices/hard drives
- Scared to update BIOS (I know there is an update available) as I don't know if it will actually restart when done. I know manually powering off during BIO updates will kill everything.

Computing Computer Desktop Computer

closed Comments

  • IceCreamBandit on 14/08/2021 - 19:03
    +5

    It's fixed! It was either Fast Boot in Windows or the BIOS update. I can't figure out which because I turned off Fast Boot while updating the BIOS.

    Thank you so much everyone!!!! Really appreciate all the ideas.

  • jjjaar on 14/08/2021 - 16:28
    +6

    Have… have you tried turning it off and on again?

    {insert IT Crown gif here}

    Sorry, couldn’t resist.

    Did you build it yourself?

    • IceCreamBandit on 14/08/2021 - 16:29
      +2

      I don't know whether to laugh or cry to this haha.

      Yes, just built it today.

      Have built before, but been 7 years since my last build…CPU was a 4690k!

  • brendanm on 14/08/2021 - 16:51

    You aren't shutting down, it's probably going to sleep or something instead.

    • IceCreamBandit on 14/08/2021 - 17:02

      Thanks brendanm.

      Should be shutting down and not going to sleep as far as I know

      Will double check though, thank you!

      • brendanm on 14/08/2021 - 17:07
        +1

        All good, check power management settings and just make sure there's nothing in there preventing it turning off completely.

  • aoeueoa on 14/08/2021 - 16:52
    +1

    I have this problem with mine sometimes. It doesn't actually restart though, it looks like it's restarting but bios get's stuck. Any restart with USB keyboard/mouse unplugged doesn't have this problem so it's one of those devices that's causing issues.

    Try restart and simultaneously remove USB stuff. If that doesn't work try HDMI/video cable.

    • bellybama on 14/08/2021 - 17:01

      I had a similar issue to this.

      I had an AMD R9 380, and until I got to a certain Radeon driver, it hated me using my HDMi port through the GPU/Mobo.

      I think it's a totally diff situation I had though.

    • IceCreamBandit on 14/08/2021 - 17:03

      I've noticed my keyboard (G.skill 780 rgb something or other) being weird. Seems to be laggy? Will try different USB ports.

      Thank you!

  • trustnoone on 14/08/2021 - 16:54

    Tried with minimum USB devices/hard drives

    When you say minimum, did you unplug everything? I had a laptop that would do this until I unplugged my external harddrive (weird I know) I think a bios update fixed it for me though. Is fast boot off in the bios and also in the power settings?

    • IceCreamBandit on 14/08/2021 - 17:04

      USB wise I had only mouse and keyboard (keyboard has 2 plugs though). drives was just the Samsung nvme boot drive.

      Fast boot was off in BIOS, not sure about Windows.

      I think I'm going to have to risk a BIOS update…fingers crossed!

  • Pluto88 on 14/08/2021 - 17:00

    is it a used 2060? could it have a modded bios for mining

    other then that I would take it all out of the case and bench test

    • IceCreamBandit on 14/08/2021 - 17:07
      +1

      I purchased it new in Jan 2020. Thank you for the suggestion though!

      I will cry if I have to take things out of the case.

      I was hoping to keep my old case (NZXT H440) for this build, but my radiator (NZXT X63) just didn't want to fit. The shroud/IO shield was too big and I couldn't front mount the radiator as I have a hard drive. 2 hours of wrangling last night and gave up. If it did fit, the CPU power cables would not have fit.

      Picked up an NZXT H710 this morning and finally got it done. Please no more rebuilding haha

      • Pluto88 on 14/08/2021 - 17:17

        when you put the new motherboard in did you double check that there were no extra motherboard mounting screws from your old one?

  • No Username on 14/08/2021 - 17:03

    Does this happen while in safe mode?

    • IceCreamBandit on 14/08/2021 - 17:08

      Haven't tried yet. Currently updating BIOS and crossing all limbs and hoping it doesn't die during the restart.

      • No Username on 14/08/2021 - 17:09

        If the BIOS update fails it should revert back to previous Firmware. Otherwise you can remove the BIOS chip and buy a new one or format it with a Raspberry Pi or Arduino.

  • franco cozzo on 14/08/2021 - 17:10
    +1

    is it plugged in?

  • Cave Fire on 14/08/2021 - 17:45

    I would check device manager first for conflicts. This happened to me once after attempting a windows feature update. I think I changed the windows install version and it worked better. Also recheck all wiring it's not the bios. Could also be something to do with the power supply, drivers or chipset.

  • a20c87 on 14/08/2021 - 17:49

    Had a quick Google of the motherboard model + shutdown issue and found this:

    Whenever i shutdown or sleep in windows, the cpu fan just keeps going and the pc never actually turns off.

    https://forum.gigabyte.us/thread/10972/b550-aorus-elite-slee…

    So Gigabyte just released the bios f11n for my board, and it fixed literally all issues i had, including this one! :D

    Looks like updating the BIOS fixed the issue. Do you still experience the issue after updating the BIOS?

  • Mechz on 14/08/2021 - 18:05

    BIOS updates are pretty safe these days. Just don't pull the plug yourself and it will go fine.

  • c64 on 14/08/2021 - 18:31
    +1

    install linux mint. problem solved

  • Yummy on 14/08/2021 - 18:36

    Sticky power button maybe?

  • PR0r on 14/08/2021 - 19:02

    Any ideas if when the display loses picture, you swapped HDMI to the onboard port rather than the GPU.

  • AndyC1 on 14/08/2021 - 20:06

    Did you install the latest AMD drivers? Chipset, graphics. Latest sound chip drivers. Latest network drivers. Latest etc.

    I hope you installed the W321H1 ISO and applied the latest updates.

  • mickyb80 on 14/08/2021 - 20:39

    Sounds like BIOS issue to me.
    Can you provide some of the build specs perhaps? MB, GPU etc.

    Could be a number of things, as many have been mentioned above. Has the system been able to get into the OS (normal practice) and perform normally when in use?
    If so, see if you can check for all Win updates and let it do its thing.
    Obviously other (usual) problems - shutdown/power-related behavior (sleep/hibernation), BIOS, and/or update issues. If its had a recent update as part of the setup, try to roll back to a previous point if possible.

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