Received The Wrong Mobile Phone from Kogan Marketplace

grygryjack on 12/08/2021 - 16:46
Last edited 12/08/2021 - 17:01 by 1 other user

Hi guys,

I've ordered a mobile phone from Kogan market place last week, the phone arrived and working. But after couple days I noticed that instead of getting a 8gb ram version which I ordered, they sent me a 6gb one. :(

The 8GB version cost $533, 6GB cost $489, so there is a different of $44

Then I contact the seller, on their first response they admitted it was a mistake and offer a $15 refund, I think it should be $44 to be fair so I replied and asked for $44, then the guy replied with offer $25 instead. On the 3rd response he still insists to refund $25 as it is the policy, or I can return the mobile to them - I guess they'll make a refund or replacement?

Good to have the 8GB version but then I have to run the set up for another two times (on the old mobile then the new one).
Not sure if I should worry if they play tricks and not send me a 'proper' phone and/or sending it in a reasonable time frame.

Tried to contact Kogan customer service on their web site, but it seems my message will go to the seller again rather than Kogan staff, which is pointless.

What would you guys suggest?

Related Stores

Kogan

Marketplace

• 

  dasher86 on 12/08/2021 - 16:47

  +20

  Return the phone for a full refund.

  Buy elsewhere.

  • 

    CyberMurning on 12/08/2021 - 16:57

    +11

    and remember not to buy from kogan again

    • 

      grygryjack on 12/08/2021 - 17:15

      No, not anymore!
      But this time I just got some Kogan credit from the credit card.

• 

  PissLUR on 12/08/2021 - 16:50

  +3

  return and make them pay for the postage.

  • 

    grygryjack on 12/08/2021 - 17:16

    Sure!

• 

  [Deactivated] on 12/08/2021 - 16:56

  +6

  Return, doesn't sounds like a business I'd want to deal with in the future if any further issues pop up

• 

  iamherenow on 12/08/2021 - 19:17

  +1

  Tell them you want to return (and they need to pay postage, as their fault). They will offer the $44. Then your choice to return or take the $44.

  • 

    grygryjack on 12/08/2021 - 22:33

    I was hopping to just have the refund, but no… they only offer $25 or post the phone back to them(on their cost).

• 

  JimmyF on 12/08/2021 - 19:22

  On the 3rd response he still insists to refund $25 as it is the policy, or I can return the mobile to them

  If they won't refund the difference, then refund and buy elsewhere.

• 

  bobokingdom on 12/08/2021 - 20:56

  +1

  What's the name of store so we can watch out for this seller?

  • 

    grygryjack on 12/08/2021 - 22:35

    Skyphonez

• 

  grygryjack on 13/08/2021 - 15:43

  +1

  The latest update on this is, they don't have the 8gb version in stock!
  Wondering they have any stock at the first place indeed!