Origin Broadband (Origin Energy) and Aussie Broadband

Summoner on 11/08/2021 - 16:46
Last edited 11/08/2021 - 17:26

I've signed up with Aussie Broadband last year as recommended by ozbargain members and have been enjoying the qulity.

Few days ago, i contacted Origins retention team and changed my electricity provider to Origin and was offered $25 bundle discount on their NBN if i sign up with their NBN, which support staff mentioned is usually $15. During the conversation, he asked if i am currently with Aussie Broadband, then said that the Origin NBN's service provider is Aussie Broadband. So service and support will be provided by Aussie Broadband.

I found this news online which seems to confirm the details, https://www.afr.com/companies/telecommunications/aussie-broa…

https://www.smh.com.au/business/companies/aussie-broadband-p…

Under the deal with Aussie Broadband, Origin will continue to do its own sales and marketing activity, while the telco provides customer support, service delivery, and account and credit management

If correct, this seems to be a great offer since i am enjoying the ABB's NBN quality. Does anyone know if this is correct? Anyone on Origin Broadband? How is their general NBN quality?

Internet Broadband nbn

Related Stores

Aussie Broadband
Aussie Broadband
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Origin Energy

Comments

  • skid on 11/08/2021 - 16:59

    Thanks for the info. I declined not knowing which provider Origin were using. If you do sign up with Origin, would you please let us know if it is possible to opt out of cgnat by calling support?

    • Summoner on 11/08/2021 - 17:16

      The staff mentioned that all NBN plan comes with static IP when i asked, so i am assuming there will be no port forwarding issues. It would be great if someone with Origin Broadband can confirm this.

    • Summoner on 26/08/2021 - 20:21
      +1

      My NBN was successfully transferred to Origin Broadband. Contrary to the original response from Origin's retention team, the NBN was under cg-nat without static IP. I was able to contact Origin Broadband's support and opt out of cg-nat.
      I raised the complaint about the static IP, and waiting for the response from their support.

      So, Origin Broadband's nbn plans are $5 more expensive than Aussie Broadband's nbn for no reason.

      Anyway, monthly price is still cheaper as they offered $25 bundle discount per month.

      • Summoner on 07/09/2021 - 16:44

        Finally got an update from support. Origin Broadband advise me that the rententeam gave me an incorrect advice on the fixed IP. So i can confirm Origin Broadband's NBN does not come with fixed ip.

        They acknowledged the incorrect advice and gave me the fixed IP for 6 months. Although i was given incorrect advice in the first place, i an happy with the service and the way they handled the dispute.

  • Platinumtelecom on 11/08/2021 - 17:02

    The last time I was dealing with Origin customer service for a client of mine (I was reselling NBN services), back in June, it definitely wasn’t the ABB customer service.

    Customer service was of the same quality as Telstra. Perhaps the transition had not taken place yet.

    Try and give a call to the customer service number and see if you are speaking to local staff.

    • freefall101 on 11/08/2021 - 17:54

      I wonder if ABB is providing a more budget friendly support system for Origin customers. Same techs on the back end but maybe not the same front end for customer service. Most people just need "can you turn it off and on again?" anyway.

  • ihbh on 12/08/2021 - 07:33

    So what was your net NBN cost?

    • Summoner on 12/08/2021 - 08:03

      I am on 100/40 plan with Aussie Broadband with Bolt on, so the cost is $114 ($109 + $5). I was receiving $20 monthly discount for the last 6 months, but the promo expired last month.

      After reviewing the Origins Critical Information Summary, if Origin's NBN is indeed supplied and managed by Aussie Broadband, it seems i will get the same deal $25 cheaper as Origin's cost for 100/40 plan is $114 as shown on their CIS.

  • edmobile8 on 12/08/2021 - 15:28

    Can confirm that Origin is with ABB :)

  • CheapSticks on 14/10/2021 - 11:36

    Whats the number to call Origin Retention pls

    • Summoner on 14/10/2021 - 14:35

      I got the number of their retention team from this post
      The number i used is 1800 557 700.

      • CheapSticks on 14/10/2021 - 19:08
        +1

        thank you. Got it sorted.

  • jobargain on 19/10/2021 - 09:33

    Thank you for everyone that contributed on this post, I have just called up to join as well. But I have only been offered a total of $20 off the normal RRP..eg for the 50/20 plan, I'm only getting $64/mth, so that's different to what others are getting??

  • GLO on 05/11/2021 - 16:36

    Anyone moved from Exetel to Origin Broadband. Is there any noticeable difference.

    My Exetel 50/20 plan costing me $69.99 and i see 55/18 actual speeds.

    Would that be a boost from Exetel, or the fact i have FTTP?

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