Not sure how TechFast works regarding this. The general indication that I've gotten tends to be no but I'm wondering if anyone has had experience with Techfast offering a refund if the PC they sent has parts that are DOA/broken as opposed to a repair/replacement?
Hey man,
Yes I've read it, as I've mentioned, I'm referring specifically to where the PC simply isn't working. I'm aware that they mention "To be eligible for a Refund, Return, Warranty, & Consumer Guarantee Claim, you must:, I'm wondering whether they tend to pursue return/repair as opposed to offering a refund, or if the consumer really has any control over this :)
Pretty clear it's return for repair and not refund.
All PC systems are covered by a one year warranty (from date of purchase). If you PC is faulty during this period, you can return it to us for repair (shipping fees may apply). TechFast has a 12 Month Return-to-base Warranty for all computers purchased, starting from the date of purchase. Our technicians may take up to 14 business days to complete any return-to-base warranty claims. Products made from other manufacturers will have their own warranty information regarding faults/repairs. Please check with the manufacturer for any warranty return information. We may advise that your warranty will need to be processed through the manufacturer as they will be better positioned to process their warranty claims for repair or replacement.
" Any DOA (Dead on Arrival) items received will be replaced, repaired, or refunded. "
Doesn't seem to really elucidate which one it is since its DOA, and isn't exactly faulty after use.
Also generally speaking, I'm fairly sure the wording under ACCC is that the consumer has the right to ask for a replacement OR refund if it's a major issue, and the retailer has discretion to offer repair/replacement/refund in the case of a minor one and you're forced to accept a repair in that scenario if so offered. So I'm not too sure how that plays into the whole thing either :(.
I'm just asking for other's people experience of the whole transaction not so much a concrete answer or yes or no. I've already read the T/Cs for a general idea of what the options are, I'm just not sure how other people have experienced it so far :)
Thanks for your help though!
What did Techfast say when you asked them?
Looks like Hybroid is moonlighting as their "pseudo" support rep :)
why wouldnt you be happy with it just being repaired? found a better deal?
Obviously to get advice from ozbargain first.
I bought a build off Techfast last year during Black Friday sales.
I had to return it to them for repairs as my motherboard was faulty on arrival. They also replaced my RTX 3070 as well. Not sure if there was anything wrong with my GPU but they replaced it anyway.
Tech support was fast and courteous but I had to send it back to them twice however as they didn't diagnose my issues first time around. Only second time that they looked at the hardware and realised it was damaged :|
Since then, no issues with my computer. But if I still had issues after getting it back the second time, I would've asked for a refund asap and I'm fairly sure they would've given it to me without hassle.
OP sounds like trying to scam techfast. If you're not willing to return for repair and just want your money and keep PC. I always return broken item back to manufacturer/retailers or in a few case for instance jaybirds they will ask proof to cut older wireless earbuds wire before shipping replacement.
If it DOA, usually you can ask for shipping label from retailers so only trouble is dropping it off at post office. You only ask for refund if seller won't offer return option or item is just a scam.
replace working bits with dead bits and then send it back for refund… ?
You can but most manufacturer/retailer will have serial number for important components so if you replace something they will know unesure how techfast keep it records but if I'm doing build service I would do this. It just good to have a reference you can look back.
For instance, most motherboard company will have photo of every board so unless something got damaged during transit. Any user applied damage can be easily spotted if RMA center look into it.
In most case, retailer will refund you and ban you from shopping there if you pull something like this.
Worked in a few retailers, they all have large list of ban customers because people like this, in long term you're slowly increasing price for everyone as company need to cover for this somehow.
Welcome to OzBargain, your premier TechFast support platform.
Please read the T&Cs you agree to when purchasing from them which outlines how returns work in the case of a faulty item: https://techfast.com.au/terms