New Android Phone: Makes Calls but No Internet

Shane34 on 04/07/2021 - 13:41
Last edited 04/07/2021 - 13:43

Hey guys

Just got my mum a $150 Nokia phone to use with the covid safe app.

We took the Telstra Sim out of her old iPhone 5 and the new phone can make and receive calls but no mobile internet.

Airplane mode is off. I looked at another working Nokia and the settings all appear the same apart from the provider network name (mines with Optus)

Thoughts?

Cheers

Comments

wasdw246 on 04/07/2021 - 13:50

+3

Make sure mobile data is turned on in settings.
I'm assuming there's a mobile data allowance on your plan (if it was working on old iphone)
xuqi on 04/07/2021 - 14:02

+1

Check to ensure your APN is correcntly configured.

https://www.optus.com.au/for-you/support/answer?id=1378
- Shane34 on 04/07/2021 - 15:05
  
  +2
  
  Thanks mate, that was it.
Shane34 on 04/07/2021 - 14:06

Thanks mate,
Yeah the data's turned on. I am double checking her Telstra plan tho. She's only ever used it for calls
Muzeeb on 04/07/2021 - 14:40

Reboot phone with sim in
ShannonN on 04/07/2021 - 14:42

is the new phone either a Telstra phone (locked to telstra) or an Unlocked phone? If its locked to another carrier it wont connect
Shane34 on 04/07/2021 - 15:06

+2

Thanks all, was the apn settings. I changed ipv4 to ipv4/6 in a couple of the boxes. Working fine now