Marketplace
Hi, I received an email from Kogan notifying me that
"You've been sent a $20.00 Kogan.com Credit!"
This was a legitimate email and credit as I signed up to services. The email went on to read;
"Your credit will expire midnight AEDT, June 29th, 2021."
Since I didn't need anything immediately I left it and set a reminder for June 29th to ensure I spent it on something useful. When I logged in on June 29th I found that my credit had expired. Apparently Kogan's definition of "midnight AEDT, June 29th, 2021" differed from my interpretation. According to Kogan my credit expired at the end of June 28th. My credit was never valid for even a millisecond of June 29th at all. By the time June 28 rolled over to June 29 my credit was gone.
Naturally I logged a support case but they were not helpful and simply denied my request to extend it a further day. I complained further using the above description but all this got me was an escalation to the nowhere queue. It's only 20 bucks but as always, it's the principle of the matter.
I now pose this question to you all; When is "midnight AEDT, June 29th, 2021"? Is it;
A) At the end of the entire day of June 29 therefore being soon after 23:59
B) At the end of the entire day of June 28 therefore before June 29 commences.
It's not a hard question to answer, let's see your opinion.
Please be aware that no specific time is given in the description, it is simply worded as 'midnight'.
Here lies the mistake
and