Papparich pulls Membership App and voids Points

Hi

Got a notification today from the Papa Rich app that they are discontinuing the app and you cannot earn and redeem points anymore. I have 21000 points worth 3.4 Nasi Lemak's but all these points are now gone…

Not cool to give us a few hours notice. That should not be allowed. Very disappointing for a long time PR customer.

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PappaRich
PappaRich

Comments

  • +2

    one less app on my phone…

  • +3

    i never knew they had a app.

  • +5

    Maybe you'll get a nice gift. As per their website:

    We’re saying goodbye to the PappaRich app for now!

    From 30th June onwards, the PappaRich app will be discontinued, and you will no longer be able to scan your app in store to earn and redeem points.

    Don’t worry, Pappa isn’t saying goodbye without leaving a special gift for all customers with active points.

    Come back on the 7th July for a little treat!

    (Gift value determined by number of active points accumulated)

    https://www.papparich.net.au/whats-on

    • +8

      They sure wont give you something nice

      • Better than nothing I suppose. I ate there once and didn't rate it. Maybe we were unlucky that day or something. They have a lot of shops and they seem to get pretty busy. I remember getting a bit confused with the ordering system though.

        • Most of their stuff is done at the factory then shipped to store (frozen possibly)

    • Come back on the 7th July for a little treat!

      Is it just one day deal? Its not a very clear message.

      • It does seem like it's just the one day. I guess contact them and find out.

  • +3

    ….worth 3.4 Nasi Lemak's

    🤣

    • Not sure how they'll claim that 0.4 😂

      • +8

        0.4 would be a Nasi 😂

  • 21,000 points? Is that 10 points per dollar or 1 point per dollar? Both is a lot of money spent at papparich lol

  • +5

    10 points will be awarded to your account for 1 dollar spent where payment is made in a PappaRich restaurant in Australia
    I have 21000 points

    😮

  • i'll keep you posted if I get a gift and 0.4

  • +8

    You spent $2100 at their restaurants?

    • +2

      yes no worries over mulitple years, that's a $100 a pop and one visit a month with the family…easy…just been accumulating the points for a rainy day

      • +5

        I'm on the edge of my seat seeing what your "special gift" will be on the 7th.

      • Username checks out.

  • +4

    Sbouldve used the points. Why would you stack up that many points and not use it for a meal. Were you saving for a 10 course meal

  • I got 1598 points. Worth a chicken curry

  • Out of curiosity, with that many points you must have gone there a lot and decided to pay instead of redeeming points?

    Why? Piling them up for something in particular?

  • +1

    Damn, those Nasis again!

  • +1

    This business is scum anyway, no surprises at their dick move

    https://www.abc.net.au/news/2019-03-22/papparich-franchise-o…

  • This was the App described on IOS at:
    https://apps.apple.com/au/app/papparich-aus-malaysian-food/i…
    as:

    "we believe in rewarding our loyal customers! This loyalty app is a must-have for every customer who dines with us.

    I guess they don't believe in rewarding their "loyal customers" anymore.

    If the loyalty app was a "must have" what has changed?

    Epic fail and shades of Global Rewards. lol

  • +2

    I did nasi that coming!

  • I only had enough points for a curry Puff… that got converted into a $5 voucher…
    also, got an offer for a Free Roti Canai with Main dish purchase…

  • So what did you end up getting? I had 1800 points and got the $5 off, and a free roti. But seems everyone has that no matter the points

  • $75 gift voucher…nice … Hopefully no conditions around it eg. Not on weekends or must spend $100….couldn't see any conditions I the app.

    Outcome is not bad.

    • They didn't put an expiry as to how long the app will be around for some they are killing it, use it asap in case the app shuts off soon!

      • They mentioned "Head to any PappaRich Australia store before November 30th, and present the gift voucher to the cashier to redeem" in their email…

        but yes… always best to use it asap…

    • Looks like you came out in front!

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