Coles Mobile Internet Super Slow

lollyball on 30/06/2021 - 13:56

Recently ported over to Coles mobile and realised internet is slow AF. 5mbs+
Screenshot http://0x0.st/-p5x.png

Have full 4g bars, tried their online chat support via app, which pointed me to optus help guides, still slow internet speed.

How's about everyone else? Would love to know pls.

In contrast my family members amaysim 4g is like 80mbs+

Thinking of asking for a refund, will go to ombudsman if they don't resolve the issue.

Related Stores

Coles Mobile

MS Paint on 30/06/2021 - 14:11

+2

Down, down, bandwidth is down!
- lollyball on 30/06/2021 - 14:16
  
  Lol
StraightGuy on 30/06/2021 - 14:31

I have also recently ported over to coles from TPG and I'm facing the same issues. Sometimes the internet just refuses to connect. I think I made the wrong descision.
- lollyball on 30/06/2021 - 14:36
  
  :( time to get the pitch forks out…
StinksGoDown on 01/07/2021 - 11:56

I'm assuming you are at the same premises?

Maybe you could check which band it is connecting to.
timhn on 03/07/2021 - 15:07

I have only 1-2 bars at home from either Boost (Testra), Optus and Vodafone. Speed around 2-5Mps download. Same with Coles Mobile.

When I'm out about 1km from house, all 5 bars. Speed approx 53Mps.
- timhn on 03/07/2021 - 16:37
  
  Edit: currently at Sydney Olympic Park, speed is 74/42.
arctan on 10/09/2021 - 15:15

I only see 3G internet on Coles mobile. My first day to activate the sim and am stuck with 3G internet. Not happy.
How do you get 4G? My location is fine and I used to get 4G with Optus prepaid.
- lollyball on 31/01/2022 - 15:44
  
  Yeh its probably not ur settings, Coles probably bought the shittiest optus service IMO. Can't wait for June to switch over to woolies mobile.