The Good Guys - Rejecting The Use of Multiple Gift Cards #RESOLVED

LBerIin on 30/06/2021 - 00:36
Last edited 30/06/2021 - 17:08 by 1 other user

I went to my local TTG and purchased 4 grand of kitchenware on the 29/06/2021 as their promotions ends the next day. As I try to pay with my gift cards from this promotion

this promotion

the cashier tell me that they have a limit of 5 gifts card per transaction because of "new policy". Now as pre-purchased 40 $100 gift cards before coming instore to save a bit of extra money, that means i would have 35 left over but I managed to get them to split the invoice as single items per invoice (3) and that allowed me to pay using 15 gift cards and have 25 gift cards not used.

Upon telling me that I couldn't pay with all my gift cards, I asked to see their "new policy" and when it was effective as I purchased from a different TTG on the 17/06 and used about 16 gift cards.

From my understanding because I asked about the policy, the store would have to provide me the policy but the response I received from the cashiers is that it was recent and I could find it online. (at which i cant find)

And from looking on their website, it still mentions that "Yes, the website will allow up to 2 eGift cards or gift cards to be redeemed per order. More than 2 eGift cards or Gift Cards can be used in-store."
https://www.thegoodguys.com.au/gift-cards

The cashiers weren't the nicest of the lot and I didn't want to ask for the manager as i wanted to make sure that the policy has indeed changed

What would you guys do?

tldr: I purchase 40 gift cards to purchase some appliances, store will only accept 15 because of "new policy" and i would have to pay the rest in cash and have 25 giftcards unused which defeats the purpose of buying them. Ask for proof of policy but denied it.

                                                  --------------------------------------------------------------------------------------------------

RESOLVEDDDDDDDDDDDDDDD
EDIT: I called and ask for the manager and he said that they will be able to process me the rest of the order in gift cards but will have to do a limit of 5 at each terminal because the system will crash. Fair enough so i went back in and gotten it resolved. No such policy exist so far but store is planning to implement the 5 at each terminal because of system limitation.

I didn't want to push it further and try get anymore discount/compensation because I work in retail and know the daily struggle of the retail and i was happy enough with having my initial request fulfilled.

funny enough the cashier that served me yesterday was working again today and I caught her before she clocked off. After calling her out about lying she wasn't as vocal and condescending as yesterday and stayed back and the whole cashier team helped process the cards

Electrical & Electronics

Related Stores

The Good Guys
The Good Guys

Comments

  • SF3 on 30/06/2021 - 00:47
    +1

    (sorry im a newbie and dont know how to turn this to a link)

    /[this promotion]/(https://www.ozbargain.com.au/node/633270)

    ^^ remove the / front of the /[ ]/( ) to get this this promotion

    btw, 40 $100 gift cards, that stack is thicker than a deck of 🃏🃏🃏 cards!

    • BerIin on 30/06/2021 - 01:59

      yeah everything in the house started to break down so was perfect timing to get those cards + eofy sale

    • NewbiefromVic on 30/06/2021 - 08:51

      Thanks! Always wanted to find out how to do this but didn't get around to it …

  • Hybroid on 30/06/2021 - 03:59
    +15

    I would try another clerk or TGG store entirely. Or even call their support to verify.

    Nothing wrong with asking for a manager to clarify in case employee is mistaken. Just don’t be rude about it.

  • screensaver on 30/06/2021 - 04:00
    +2

    sounds like you struck a dud cashier, manager probably wouldnt have been much better. I had a very bad experience there with a cashier,, she did not add my email to concierge and I could not log in. She lied to me and told me that she had. Probably same store. Checked reviews for them and they were awful. I added mine.

  • reno on 30/06/2021 - 07:25
    +9

    you can also just hold the order with a 20% deposit at tgg. go back another day and pay some of the balance off using the gcs (repeat until balance is paid off)

    • PAOK11 on 30/06/2021 - 10:35

      Haha ^^ this is brilliant. Except 20% of 4k is $800. Op has 40 gift card at $100 each. Limit of 5 gift-cards per transaction that's 8 separate trips to the store ahaha, he will also have to pay $300 out of his own pocket coz they want 20% to start with. so 7 trips?

  • foxmulder on 30/06/2021 - 07:45

    I notice you can get a $500 value if one gift card what's with $100 ones?

    • SnoozeAndLose on 30/06/2021 - 07:53

      is there $500 one in Coles or Woolies which are doing 10% off at the moment?

  • lunchbox99 on 30/06/2021 - 08:45
    +11

    I don't understand. You bought the cards with money to exchange for goods. They are required to honour them irrespective of their policy. The online limits would only be in place to prevent card based fraud/scams.

    I would call head office while I'm in the store standing at the cashier. And ask to speak with the manager. Failing a satisfactory answer, I would report them to fair trading and ACCC.

    • [Deactivated] on 30/06/2021 - 09:33

      I also don't get limiting the number of gift cards that are allowed to be used unless their systems cannot cope and in that case they need to get their techies onto it and with the times.

      • dizzle on 30/06/2021 - 09:47

        It is generally a fruad/theft prevention tactic.

        Depending on the customers behaviour, purhcasing that much in small items can be a suspicious purchase to begin with. If it was then purchased with Credit card, they would probably pay close attention to the name on the card and how easily the customer signed the docket. (suspicious behaviors would be, not leaving customer details, making quick choices, not worrying about what they are buying)

        Buying on Gift cards means that they are unable to verify the purchase to a particular customer if it turns out to be theft (gift cards purchased with a fake ID)

        Years ago I was asked to be a witness in such a case. Customers were purchasing smaller gift cards at multiple stores with multiple stolen cards. Used those gift cards to purchase computers from me.

        • lunchbox99 on 30/06/2021 - 09:56
          +4

          Then they should just verify ID. If that doesn't work, stop giving out gift cards,

          • dizzle on 30/06/2021 - 11:28

            @lunchbox99: The amount of people that get upset when I've asked for ID to verify a credit card signature that's way off, or even when a Credit card is not signed is funny.

            They'd probably lose more legitimate customers by asking for ID than settin gift card limits.

            • samehada on 30/06/2021 - 18:26
              -4

              @dizzle: your lame excuse is utter rubbish, you use such a lame excuse about exercising the right to check ID that upset a very small number of customer to justifying the limit of gift card used that upset a majority of customer.

              The only reason for limiting number of gift card used is purely for profit so stop bullshitting with your lame excuse.

              If you hate serving customer so much then you should consider quitting the job as customer service. Which part of "customer service" that is so hard for you to understand?

        • samehada on 30/06/2021 - 18:32
          -4

          Let me put it straight to your face, the only reason that you hate doing multiple split payment is because you are lazy and just want an easy job. There is no such thing as system limit since it clearly works in other store.

          • dizzle on 30/06/2021 - 20:15

            @samehada: Wow, the hate.

            Funny that I never said anything that resembles hating customer service or my job. Just stating some experiences I have had working in large and small business retail.

            Anyway, the main point was being about the card limit being around theft/fraud rather than the id check. The second comment was just added on as something some people may relate to or find funny.

            However having also run some businesses, I understand the reason for limiting a stores risk which sometimes inconveniences the majority of customers. In the end you have to weigh up the risk of theft vs the loss of business. If you think it's just a bunch of cowboys not wanting customers business or ripping people off, that's up to you, don't shop there.

  • RockyRaccoon on 30/06/2021 - 08:51
    -2

    Been covered before 5 has been a limit for a while

    https://www.ozbargain.com.au/node/577385

    Buy the items one at a time. That should at least help get rid of many of the cards

    • proudwanderer on 30/06/2021 - 09:45
      +10

      First of all - that's JB Hifi

      Secondly, that is "online"

      OP is talking about using gift cards "in store" for Good Guys

      • RockyRaccoon on 30/06/2021 - 11:50
        +2

        True, thanks for pointing out my error. 😀

  • PAOK11 on 30/06/2021 - 10:31
    +2

    I wouldn't do it for this reason. Depends who get on the day. I would assume most cashiers would rather not risk it and make up a store policy that benefits them by making their life easier. Also if you buy 40 gift cards you have to be prepared to make a scene, you have to understand that buying 40 gift card is unusual and I personally would expect some resistance.

  • AgentXKnight on 30/06/2021 - 11:19
    +4

    This looks another classic example of The Good Guys are showing their scumbag tactics lying about their policies, being too lazy to do their jobs or using dirty tactics to fudge their numbers for commission purposes.

    OP I would suggest you demand to speak to manager and point out that their online policy clearly does not state that there limit to the amount of gift cards that you can use in store and that they are breaching ACL through misleading and deceptive conduct if they do not agree say you will be recording their statement and taking it to your state consumer affairs/ACCC.

    I will also point out that you deserve a discount for the disgraceful conduct of the cashiers for being such a lazy and stupid liar where this discount should come out of their sales commission and for wasting your time dealing with untrained employees who cannot follow basic consumer law of not lying to customers.

  • Food on 30/06/2021 - 11:21
    +1

    They aren't "gift cards", they are eftpos cards. Big difference.

    • Food on 30/06/2021 - 12:49
      +2

      Lol, they are the ultimate eftpos gift card, not the Good Guys egift card as mentioned in the t&cs

  • spackbace on 30/06/2021 - 12:23
    +8

    The cashiers weren't the nicest of the lot

    Would you be if you had to process 40 gift cards, keying in each pin etc?! Not to mention you'd be holding up the queue

    • dizzle on 30/06/2021 - 17:13

      I've worked in a store that occassionally had Amex promotions where customer spends $100, they get $X back on their account. Some customers brought in 20+ Amex cards to each do $100 transactions. They then get upset when I tell tehm the card holders had to be present. Next day they turn up with 6 family members that each had 3-6 cards each in their names.

      Not the most fun thing to do.

      • proudwanderer on 30/06/2021 - 18:27
        +1

        Nothing wrong with customers wanting to save extra money, and they are not doing anything dodgy here.

        Or should customers forgo the opportunity to save more money, just so they can make staff's job easier?

        • samehada on 30/06/2021 - 18:30
          +1

          that is exactly mentality of those staff who try to make this lame excuse. Which part of "customer service" that is so hard for them to understand.

          @dizzle: If you hate serving customer then quit the job. What did you get train when you get this job?

        • dizzle on 30/06/2021 - 20:25
          +1

          You're right there was nothing wrong so I'd process it, but you do sometimes have to be careful (ie someone using other peoples cards)

          But, trying to use someone elses card (even with permission) is dodgy, as it is when they attempted to get a refund onto one card (so that only one card had the $X returned to it). Several different families tried this.

          I think AMEX updated terms and conditions to try and prevent these types of transactions, but people will always find loopholes.

        • Ughhh on 30/06/2021 - 21:49
          +1

          Or should customers forgo the opportunity to save more money, just so they can make staff's job easier?

          It would definitely make card thief's job easier.

    • samehada on 30/06/2021 - 18:16
      -3

      that doesn't give you excuse to have an attitude. If you hate doing such job you can simply quit.

      I really hate staff with this kind of attitude only want to do the easy work just because they are lazy.

      • dizzle on 30/06/2021 - 20:28
        +1

        And there's not one or two things in your job that are "not the most fun thing to do"? Hardly an attitude, and hardly hateful either.

      • spackbace on 30/06/2021 - 20:54

        Lol such butt-hurt

        You have no idea exactly how the clerk handled the situation, yet here you are spouting off like they gave OP the worst service in the world?! 😂

        There's a reason why no one in hospitality or retail believes the "customer is always right" saying

        • samehada on 30/06/2021 - 21:38
          -2

          not that hard to read through the comments from other deal post recently. Maybe you have problem understanding what you read which is showing your lame excuse to justify your sh*t service.

          • spackbace on 30/06/2021 - 21:39
            -1

            @samehada: 😂

            Such butt-hurt. Such judgement. Such lack of reading comprehension.

            • samehada on 30/06/2021 - 21:44
              -1

              @spackbace: "Would you be if you had to process 40 gift cards, keying in each pin etc?!"

              Since you have problem reading what you posted, here it is. This is the kind of "customer service" that you are doing to justify this.

              "The cashiers weren't the nicest of the lot"

              So you just want an easy job, and showing an attitude when ppl expect you to DO your job.

              • spackbace on 30/06/2021 - 21:46
                +1

                @samehada: Since when does "not the nicest" equal "hate their job"?

                If you were quick to judge, without fully reading into the situation, then you could jump to that conclusion… Maybe, if you were short-sighted.

                "Not the nicest" and you're making them out to be the worst of the worst…

                Says more about you, really.

                • samehada on 30/06/2021 - 21:48
                  -1

                  @spackbace: I do not respect and sympathise this kind of staff. They deserve my respect only if they respect me as customer and respect their job.

                  If they show me this kind of attitude they should expect the same.

            • samehada on 30/06/2021 - 21:47
              -3

              @spackbace: I have scolded the self-checkout staff in Coles and get the manager out to complain because she is lazy just for doing her job.

              When I asked her to unlock the security tag she is showing such and attitude and asking me to go to front desk. She just want to stand there and not doing this unlock security tag that is in fact that she is lazy to learn how to do it.

              • spackbace on 30/06/2021 - 21:49
                +1

                @samehada: See again, you may have had bad service (which we all have at points in time) but you're judging the person here based on 1 persons description of "not the nicest".

                How can you possibly judge a person's ability based on such a flippant description?! How judgemental are you?!

                • samehada on 30/06/2021 - 21:51
                  -1

                  @spackbace: refer to my post above
                  https://www.ozbargain.com.au/comment/10678172/redir

                  Which part of "customer service" is so hard for you to understand? Especially ppl just expect you to perform your duty.

                  • spackbace on 30/06/2021 - 21:56

                    @samehada: "Not the nicest"

                    Since you can't seem to understand that you can't judge the employee based on 3 words, used flippantly by a biased party and without actually witnessing the events, then talking with you is pointless; I may as well be talking to a brick wall.

                    • samehada on 30/06/2021 - 21:58
                      -2

                      @spackbace: I am commenting on YOUR excuse to justifying staff showing attitude to customer when they are expected to do a bit of work which is part of their duty. Is it clear enough for you?

                      • spackbace on 30/06/2021 - 22:02
                        +1

                        @samehada: 😂

                        "Their duty"

                        Spoken like someone who thinks they're better than the person serving them. Actually all your comments have an air of that sort of hierarchy.

                        • samehada on 30/06/2021 - 22:12
                          -3

                          @spackbace: in fact it is the opposite, these staff are thinking customer are begging for their favour and trying to show their authority which they have none.

                          So don't twist my word to justify your bullsh*t.

                          • spackbace on 30/06/2021 - 22:14
                            -1

                            @samehada: Oh I was just judging you based on a few words…

                            Was that incorrect?

                            • samehada on 30/06/2021 - 22:26
                              -1

                              @spackbace: nope, you intentionally mislead others by making up things and twisted my word.

  • Drakesy on 30/06/2021 - 12:30

    Thanks for pointing this out, was about to do the same thing with them.

    Bit of a joke though. Gift cards are gift cards.

    As per their conditions

    Can I use multiple Gift Cards for my online purchase?
    Yes, the website will allow up to 2 eGift cards or gift cards to be redeemed per order. More than 2 eGift cards or Gift Cards can be used in-store.

    https://corporategiftcard.thegoodguys.com.au/CMS/Page/termso… (i understand it's good guys commercial but same diff)

    I'd try again, you definitely have a case here.

    I'll buy 5, take them in, rinse and repeat.

  • PAOK11 on 02/07/2021 - 12:18

    Wow good job. You just got your P's ;)

  • hamwhisperer on 30/06/2022 - 22:44

    I am getting screwed on this right now trying to buy something online and it's stopped me buying at 2 cards, what the god damn hell?

Login or Join to leave a comment
Login Join