How Do I Get an Itemised Quote to Claim on AmEx Screen Replacement Insurance? (Galaxy S20)

TheButLover on 18/06/2021 - 18:31
Last edited 18/06/2021 - 20:56 by 1 other user

Hi, unfortunately I've cracked my Galaxy S20 plus screen, fortunately I have AmEx screen replacement insurance.

Can anyone help me with this process?

Samsung only give me a link to a page that lists screen replacement prices and that's not enough for Chubb (the AmEx insurer). They require an itemised quote, how do I get that from Samsung? Or do I repair it completely and then claim the insurance without confirmation to go ahead from Chubb?

Also, how long would a screen replacement take if I took it to a Samsung store?

Thank you

• 

  HardQuiz on 18/06/2021 - 18:40

  +1

  I’m here to register my admiration for your username.

  • 

    TheButLover on 18/06/2021 - 19:06

    Thank you President Putin

    • 

      dealmaker on 18/06/2021 - 20:26

      Edit. Full response below

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  Jimothy Wongingtons on 18/06/2021 - 18:42

  Wouldn't be surprised if it was 2-4 weeks

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  mbck on 18/06/2021 - 19:59

  Pretty sure you have to send them the actual repair receipt. Then you'll be reimbursed.

  Phone has to be paid for by amex, including the phone plan.

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  dealmaker on 18/06/2021 - 20:25

  +1

  I've done this.
  Fill out online claim form - chubb, from memory. Get the repair done yourself and the receipt should clearly state broken screen repair or something similar, this is a must, otherwise no refund.
  Send receipt to them, they'll take their time and eventually pay.
  No issues with the process, good people, straightforward.

  • 

    TheButLover on 19/06/2021 - 14:18

    Claim form wants a quote to fix it. Samsung won't quote though

    • 

      dealmaker on 20/06/2021 - 14:09

      Just provide a web link with pricing on it as the quote. Doesn't have to be the one you end up using.

      And it's much easier to ask these questions to chubb directly.

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  Autonomic on 19/06/2021 - 16:07

  Can you check for authorised repairers? They will be able to provide a quote.

  • 

    TheButLover on 19/06/2021 - 16:29

    Good idea. But there's a Samsung store near me. Would another repairer use OEM screen?

    • 

      Autonomic on 19/06/2021 - 19:22

      As long as it's an authorised dealer I believe they would. Best to ask.

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  gahazi on 03/08/2021 - 15:49

  +1

  I've gone through this process. My receipt was from one of those generic repair places in a shopping mall. The line item only said "Samsung screen replacement : $XX" and that was enough for the claim to be approved.