Logitech MX Master 3 - Minor Issue, Seems Hardware, out of Warranty .. do I have any options?

swampson on 09/06/2021 - 09:50

Hi all - i have an MX Master 3 mouse, it's been great.. bought in Nov 2019.
Last couple week i have noticed that during application use while holding down LMB click+drag actions, the mouse will seem to detect the LMB having been lifted, and pressed down again - which clearly interferes with the click+drag action. I have noticed this mostly in Outlook when dragging a bunch of emails from Inbox to an archive folder .. part way thru the drag operation Outlook will think the LMB is lifted and pressed again, so it drops the bunch of mails in to whatever folder the cursor is over at that time and then tries to open the view for that folder. So i have to then go and either 'undo' the mail item move (which sometimes doesnt work - thanks Outlook), or manually reselect all the mails that were moved (which is annoying as they might cover a large timespan and are scattered all throughout that folder)

In any case, this is frustrating behaviour. It doesnt seem like it's be related to software/drivers, but i've upgraded/reinstalled anyway, tinkered with the 'Options' package (cant see anything that would be related to this anyway?). Now, in case it's related to my use of the click+drag, before I do it I make sure to firmly press the button and keep it held down, but even then it still happens.

Has anyone seen this before on their unit? Given it's now out of 1yr warranty by 6 months, Logitech have given me the firm line of "oh well" and advised this is not a known issue - so really, what are my options here? I have very limited knowledge or experience of what i've read bout people's engagement with consumer agencies in seeking manufacturer assistance for out of warranty items. So i dont really understand how that's supposed to work .. is it worth my time following up with this? Of course I dont feel like forking out another ~$120 for a new mouse :( Not sure what else i can do though.

Thanks for your ideas!

Computing Computer Peripheral Logitech Mouse

Comments

  • jayboi on 09/06/2021 - 09:53

    Should be 2 years including ACL, You can go to retailer or Logitech and they should get it replaced for you at no charge.
    You should have pointed that out to Logitech, Their call centres are overseas so they have no idea about ACL warranty (from personal experience).
    Do you have the original receipt?

    • swampson on 09/06/2021 - 09:58

      hi Jayboi, thanks for the guidance- ok i will try going back to JB and ask them, but I am imagining they would look at doco and say "well it's 1yr" - do i simply state to the store person something like what you have said? eg. "as per ACL, this product should be covered for 2yr, as such i'd expect you to handle it"?

      And i should state something similar via my Logitech support ticket too?

      • jayboi on 09/06/2021 - 10:00

        Yeah, JB would be much less of a pain to deal with. Go to them and state that, and they will help you with it. Sometimes you just need the right rep to help you.
        Ive done this with JB before and they have replaced it.
        Maybe dont mention ACL to Logitech since the overseas call centres will have no idea what you are saying, Just tell the "Australian Consumer Law"

        • swampson on 09/06/2021 - 10:12

          ok good advice, thanks Jayboi - i will give it a shot.
          One other thing, is there a specific link i should refer them to that shows this clearly? Something they will have to acknowledge and not try to wriggle out of.

    • djkelly69 on 09/06/2021 - 10:18
      +1

      Should be 2 years including ACL

      Can you link to where the ACL states this?

      • macrocephalic on 09/06/2021 - 10:34
        +2

        I think it's more of a vibe type thing. If you buy an expensive version of something then you expect it to last longer than a cheap one - and cheap ones have 12 months warranty.

        • mskeggs on 09/06/2021 - 10:44
          +1

          Agreed. You need to argue the case, it doesn't say 2 years anywhere in the ACL.
          I would start with "if I knew there was a possibility it would fail in 18 months I would never have bought it."

        • djkelly69 on 09/06/2021 - 10:56

          Yeah that was kind of my point. The ACL consumer guarantee is basically just that things must last for a reasonable time. What is reasonable depends on a wide range of factors.

          The consumer guarantee is also unrelated to the manufacturer's express warranty and does not magically extend the manufacturer's warranty period.

          Spouting off 'facts' and making demands like that poster suggested just don't help anyone. The correct course of action with the retailer or whoever in this instance is what AndyC1 suggested below - state that you think it is reasonable to expect a premium mouse to last for longer than 18 months, see what their response is, and take it from there.

        • Caped Baldy on 09/06/2021 - 11:00
          +1

          $100+ for a mouse. I'd certainly expect it to last longer than 18 months.

  • AndyC1 on 09/06/2021 - 10:00
    +3

    Micro switch failures are a common failure where ever micro switches are used. Not a Known issue is support speak for we have not seen allot of MX Master 3 mouse with micro switch failures above what is a normal level.

    I would go back to the Logitech and say that for $169 or what you paid for it you would have expected it to last more than 18 months before an intermittent issue with a microswitch and see what they say. If it gets you no where then do the same with the retailer you bought it from.

    • swampson on 09/06/2021 - 10:12

      Thanks for that - i will give it a shot!

    • macrocephalic on 09/06/2021 - 10:31

      Microswitch failures are common in Logitech mice IME. My old MX Revo worked for many years but I had to replace the switch twice at least. I've had to replace the switch in at least one of my MX Masters (on my third or fourth MX Master series mouse currently). I'm a heavy user and use them both at home and at work. I love them for then design and features, but I don't think the longevity is anything special; fortunately I claim them on tax.

      If you're competent at soldering then you can replace the microswitches, but it's fiddly and the teflon pads often don't stick on as well after you've disassembled them.

      • dealz4all on 31/03/2022 - 11:21

        Hi - wondering do you have any recommendations for where to get these microswitches? And/or particular search terms (e.g. part numbers) to use. Thanks!

  • mskeggs on 09/06/2021 - 10:45
    +1

    Have you tried cleaning? A toast crumb could impact the switch in this way.

    • CrispyChrispy on 09/06/2021 - 13:54

      +1, I've had times where gunk stuck under the LMB affects the tactility and registration of the button. Silly issue, but it happens.

  • highon2str on 09/06/2021 - 11:52

    We have a few logitech mice at home that have developed a dodgy left click button. The left click would un-click itself when click dragging and occasionally double click when clicked only once.

    Contacted logitech support and as expected they say the warranty is only for a year. Anyway, turns out it's a fairly common issue with a relatively straightforward fix. The video is for the M720 but it would be a similar procedure with most Logitech mice I'd think.

    • swampson on 09/06/2021 - 12:57

      ah good ole WD40 - i should have known :) thanks for the link.
      One thing that's caused me trouble in the past with these "pull your mouse apart" plans, is that sticky pad on under side of mouse (the 'triangular' bit at mouse nose, in this vid)… it's a PITA to remove, and in my exp doesnt go back on flat with good stickiness .. so it catches on things and eventually comes off (making the mouse movement on desk less ideal) … any thoughts on removing/replacing this bit wihtout too much trouble?

      • Switchblade88 on 09/06/2021 - 13:46
        +1

        Pretty sure you can get a replacement pad kit for cheap - then they're not bent and are actually sticky

      • highon2str on 09/06/2021 - 13:47

        I've literally just as we speak now, pulled out my "Anywhere MX" mouse that has been sitting at the bottom of my drawer for years now because of a super dodgy left click button (would not register a click at all 9 times out of 10), and just WD40ed the microswitch and it's good as gold again.

        Lift the pad with a pin or very fine flatblade screwdriver and try not to touch it too much with your fingers (oil) or to get it dirty. The pad will stick back on again with a bit of pressure and it should stay on since it almost always will have the weight of the mouse on it. Otherwise you can try a dab of superglue, or just buy a new set of pads to freshen it up!

      • highon2str on 09/06/2021 - 13:59
        +1

        Just fixed another M557 mouse. I'm on a roll - today is the day mice are raised from the dead! Thanks for the post OP, it literally reminded me of my stash of dead mice. Thank goodness I didn't chuck them out. They're alive… ALIVE!! 😁

      • jayboi on 09/06/2021 - 14:33
        +2

        Dont take it apart as of yet. It will void all warranty. Just call JB or go in store and if you get the right person you can explain they you'd expect a $130+ mouse to last more than 18 months

  • ihbh on 09/06/2021 - 14:26

    Curious many people are arguing because it's an expensive mouse, it should last a long(er) time.

    How about this logic: Mouse A has 100 features, but mouse B only has 10 features. Mouse A costs 10x more than Mouse B, and they both have 12 months warranty?

  • nubzy on 09/06/2021 - 14:48

    These mouses are junk. Mine played up too, now I can click but the cursor wont move. Before that it would cause all the things I had open to centre in the screen randomly. Common issue. I will take it apart some day to try and fix it. It is related to the button where your thumb sits which gets damaged over time.

    Now using some crappy $5 bluetooth mouse. Miss the comfort of the MX3 but would not buy another one with all these issues it has, you are lucky if it lasts more than a year.

  • Sleeqb7 on 09/06/2021 - 16:52

    I've had this happen with 3 different high end Logitech mice. Not surprised it's extended to the MX Master series.

  • Butt Scratcher on 27/06/2021 - 22:58

    So logitech is still using shitty switches for their high end mouse… I have an MX performance (the mouse that came before the mx master) and it had similar issues around that time in its life as well. Just before the 1 year mark, it was constantly double clicking if I clicked it too hard

    I then bought a corsair m95 (which I use as my main) which lasted me 7 years before I started having problems with the switch being worn out

  • SnoozeAndLose on 27/06/2021 - 23:00

    Have you contacted Logitech? they are good at the warranty.

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