Just a warning to others… regarding Sony & warranty claims…
Just under a year ago, bought a $2500 Sony Bravia Android TV… love it overall, but…
Last week, noticed a fly on the screen, turns out the fly is in the screen, can't remove it…
- Make a warranty claim, they claim 'insect infestation' voids warranty, I corrected them on the word 'infestation' (and kindly reminded them I live in Tas, not nearly as many 'insects' as QLD).
- I claim if an insect can get inside the screen, the TV isn't 'fit for purpose', plus a whole heap of other stuff, get an email asking for more personal info for a refund, but in the meantime..
- Sony rep calls me today, offers me a new TV… ok I'm happy (for 20 seconds), then says they offer me to purchase a new tv from them, at a discounted price of $1900 for a tv they claim is worth $3600.
- This would mean the $2500 + $1900 ($4,400) for a TV worth $3600 with no fly stuck in the screen!
I'm beyond words.. naturally at this stage I just want a refund, as the rep even claimed their screens can't be 'sealed' due to heat dissipation issues.. again I believe this in turn means not fit for purpose. $300 TV from BigW my daughter has, no files, LG and 2 x Panasonic before the Sony, no flies…
Anyone else experienced such horrendous support when it comes to a claim with Sony? Naturally I'm going to fight it, lost all confidence in a brand that made what was a much loved tv… Very disappointing!
Edits:
- Fly only just moved in within the last week, it's more of a gnat than a 'fly' (tiny, looks more like a few dead pixels from the couch).
- Clean, modern (2012), fully sealed house, no pool's, spas or pet feeding indoors (no cats).
- Common issue with Sony replacing numerous TV's (outside of AU), a google search 'sony tv fly in screen' will give a number of these.
False equivalency!
How often does anyone look at the back of their fridge? And who doesn't like an artisanal roach in their brew?
A TV screen, on the other hand, is designed to be, I dunno, watched?