Caution Buying Seconds/Refurb from Sony eBay

Ltsigouni on 03/05/2021 - 20:01
Last edited 06/05/2021 - 18:24

I jumped on a Sony eBay deal about 2 weeks ago and grabbed a seconds Sony 75 inch TV.
Heard nothing from Sony for ages and finally got this response -

Unfortunately due to an overwhelming popularity, this product has since sold out, please accept our sincere apologies you have experienced however if you wish to cancel the order and get a full refund, please let us know so we can immediately process.

Pretty bummed as I was looking forward to a new TV but I guess it was too good to be true!

edit - Rather than a refund Sony have agreed to send me a brand new version of the same TV, which is a great outcome.

Electrical & Electronics

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Comments

  • Hybroid on 03/05/2021 - 20:05
    +6

    It happens.

  • CC123 on 03/05/2021 - 20:08
    +5

    if you wish to cancel the order and get a full refund, please let us know so we can immediately process.

    Sounds like they are willing to still send it but wait until they get new stock? Or am I just reading that funny

    • tsigouni on 03/05/2021 - 20:15
      +2

      Yeah I asked them and they said they won’t be getting more anytime soon

      • SF3 on 03/05/2021 - 20:22
        +2

        Sony only gave you 1 option eh… wasn’t exactly a choice. Sounded nice but you still got shafted.

        • lint on 03/05/2021 - 21:32
          +7

          Sounds like Sony gave them a choice to have their money refunded or to let Sony keep the money anyway.

    • Yummy on 03/05/2021 - 21:04
      +1

      Sounds like Gerry.

  • popsiee on 03/05/2021 - 20:09
    -2

    Is that worth a post ?

    • tsigouni on 03/05/2021 - 20:18
      +10

      I paid $1500 with eBay gift cards which I’ll be stuck with so yeah it’s good for people to be aware that Sony are listing items that aren’t in stock

    • loropy9 on 03/05/2021 - 20:44
      +3

      It was for me. Thank you op.

  • SF3 on 03/05/2021 - 20:20
    +1

    Thanks for the PSA.

  • Gaz1 on 03/05/2021 - 20:35
    +2

    Is this against Ebay policy? e.g. Selling a product that you don't have.

    • Switchblade88 on 03/05/2021 - 21:19

      eBay doesn't care - "it is the seller's responsibility to track stock quantities"

    • Hybroid on 03/05/2021 - 21:19
      +5

      Unlikely to be intentional. Could be mistake with stock numbers, could be batch got damaged, could be shipping issue. Things happen.

    • FireRunner on 03/05/2021 - 22:40

      Mistakes happen, if it happened all the time eBay might step in

  • mbck on 03/05/2021 - 21:17

    Is it because the deal got crazy, a lot of people bought it and stock ran out quickly?

    • Gaz1 on 03/05/2021 - 21:32
      +3

      I wouldn't have thought it was difficult to manage:
      1) Count how many you have
      2) Make a listing for this qty

      • dasher86 on 03/05/2021 - 22:45
        +3

        Maybe they found a broken one before sending out?
        Other multitude of reasonsnas well.

      • mbck on 03/05/2021 - 23:34

        Common sense? That's impossible lol

  • TheBooleanOne on 04/05/2021 - 01:05
    +6

    So they want you to cancel the order instead of them? Seems fishy, considering it's their fault not yours.

    I am guessing it affects them more if they initiate the cancellation, but still I would insist they start the process instead of you.

    • tsigouni on 04/05/2021 - 07:21

      Good point. I’ll do that!

    • ESEMCE on 04/05/2021 - 09:39
      +1

      Agreed, sounds like you have a choice to wait on stock or get refunded.
      First response to Sony should be how long is the wait time anticipated to be?

      • Gaz1 on 04/05/2021 - 10:45

        Good idea. It sounds like they actually are offering you the choice to wait & if it becomes too long I guess there is a chance they will send you a new one to get it sorted out.

      • tsigouni on 04/05/2021 - 18:26

        Yes I did and they said they won’t be getting more stock anytime soon and that I should initiate an eBay refund.

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