Chemist Warehouse Staff Handling Complaints

mickey888 on 24/04/2021 - 22:51
Last edited 25/04/2021 - 08:25

Hey

Not sure what should be the title topic…can’t choose

I am open for discussion. Moved on because my kid is alright, but should I went further up?

Sat 24/04/21 after 5pm (A) knocked over my 17 months old. My daughter fell 90°degree backwards and knocked her head HARD on ground. (A) expressed apologetic and left. But my daughter cried so long.

(B) brought me to their manager. I understand (A) had harmless intention but left without checking on my daughter.

Manager acknowledged. Then suddenly staff Jane butt in and talk over? Kept telling me to go get medical and police report and sued them. But…I only want (A) to follow up on my kid and apologise again.

JANE is also hinting I am blocking their customer and wasting their time. Why need the teenager to apologise when the manager had already apologised? We are in fault because our kid is not tied to baby carrier and running around?

I am guessing this complaint would not have gone any further but I still like to express dissatisfaction and disappointment.

In short.
1. Jane > Work as professional but with unprofessional attitude. One of a kind. RUDE. Not the manager. Regular staff.
2. (A) apologised but still left when my daughter is screaming in pain.
3. (B) handled well in my complaint.
4. Manager should get our contact.
5. My kid wasn’t running or walking. (A) turned and bumped into her because she was rushing to finish work.

What do you think? Should I name and shame? But I know you all could guess from my profile haha.

Health & Beauty

Related Stores

Chemist Warehouse
Chemist Warehouse

closed Comments

    • YeemaiI on 24/04/2021 - 23:40
      +1

      Damn, for once jv has resisted themselves from making a controversial comment

      • SF3 on 24/04/2021 - 23:43
        +3

        *yet :)

  • spackbace on 24/04/2021 - 23:47
    +2

    Parent of 2 here… When mine were that age, if I didn't have them in pram/arms, I'd have 1 eye on them. Likely your child walked into the path of the staff member, causing the incident.

    If you're not prepared to take some blame for the incident, and instead push for apologies from staff and management, god help you for that kids future

    • mickey888 on 24/04/2021 - 23:50
      -4

      Hmm We were standing 5-10 min on the same spot. Not sure how we walked into her path? God bless?

      • MS Paint on 24/04/2021 - 23:55
        +7

        God bless?

        Why is this a question?

        Is the conversation now shifting to whether God exists and if he does would he bless spackbace?

        Or

        Plot twist - spackbace is God?

      • spackbace on 24/04/2021 - 23:57
        +22

        No toddler stands in the same section of the aisle for 5-10mins… Who are you trying to kid?

        • mickey888 on 25/04/2021 - 00:01

          She was. Looking up while I showed her biscuits

          • spackbace on 25/04/2021 - 00:02
            +13

            @mickey888: For 10mins you showed her biscuits? 😂 Yeah ok…

            • mickey888 on 25/04/2021 - 00:03
              +1

              @spackbace: You just have to tune to their interests. All kid like snacks

              Maybe I exaggerate a little lol 2-3 min, 5 min max

        • SF3 on 25/04/2021 - 00:04

          Some parents see CW = Bunnings play area.

          Kids follow their parents lead at that age.

      • jv on 25/04/2021 - 00:03
        +1

        We were standing 5-10 min on the same spot.

        That appears to be against the T&Cs of entering a Chemist Warehouse store…

        It is also unsafe from a COVID perspective.

  • plmko on 25/04/2021 - 00:30
    +10

    OP not looking for opinions, only confirmation bias.

    • mickey888 on 25/04/2021 - 00:36
      -3

      Do you have any opinions? ears open

      • AustriaBargain on 25/04/2021 - 16:22
        +1

        We have no way of knowing the exact circumstances of your child being knocked over, but it seems likely your child was in someone’s way without paying attention because that ms what kids do.

        However if your child was injured in the store you probably should have saw a doctor, and the store probably should have encouraged you to even if your child slipped over their shoelaces and hit their head. Kids can acquire brain injuries too and you may not even qualified to recognise some of the signs of it. If it happened in the store the store should morally want to log a record of it imo. And if there’s a chance or even a suggestion that an employee caused it too.

    • SF3 on 25/04/2021 - 00:38
      +4

      Yep, at current rate, we may also have a New Karen at the helm…

  • trex on 25/04/2021 - 01:22
    +5

    My daughter fell 180°degree backwards

    Eh?

    • garetz on 25/04/2021 - 04:33
      +5

      In other words half a sphere, or one flat plane to the other flat plane.

      • Antikythera on 25/04/2021 - 10:21

        90° max between axis.

    • mapax on 25/04/2021 - 07:41
      +2

      It’s like when you step foot into a room and then instantly 360° on outta there, except for falling?

    • dazeet on 25/04/2021 - 07:55
      +3

      In order for

      180°degree backwards

      to happen, OP's daughter must've been lying on her stomach with her face planted on the ground to start off with :)

      • Grande Kintama on 25/04/2021 - 08:05
        +4

        The teenager must of hit the toddler hard for that to happen no wonder op wants a second apology

    • mickey888 on 25/04/2021 - 08:25

      Oops

    • Hirolol on 25/04/2021 - 14:39

      Hahaha
      Looks like he edit it!

      • trex on 25/04/2021 - 15:10

        it was a mistake, no wrong in him correcting it :)

    • djones145 on 25/04/2021 - 21:02

      get that lady into the nrl, she executed a perfect shoulder charge

  • herecomestheoost on 25/04/2021 - 05:50
    +1

    MS Paint picture please.

    • MS Paint on 25/04/2021 - 10:15
      +8

      here

      • djones145 on 25/04/2021 - 21:02

        too well drawn, needs more crying from the kid and parent

  • Heaps for Cheaps on 25/04/2021 - 06:28
    +2

    "Should I name and shame? "
    You already named and shamed..MyChemist, Jane

    • this is us on 25/04/2021 - 08:50
      +7

      Shame is on OP, but I don't think we will get his/her name.

    • djones145 on 25/04/2021 - 21:04

      omg op named it's chemist warehouse and in Victoria

      I so know which one it is and the lady op is talking about.

      there is only around 100 chemist warehouse in Victoria……

  • Hardlyworkin on 25/04/2021 - 07:31
    +4

    Did your toddler apologise to Jane for being out of their pram and in the way?

    • mickey888 on 25/04/2021 - 07:58
      -8

      17 month vs a 20 years vs 30 years old. Yes should educate them when young

      • Techie4066 on 25/04/2021 - 20:15
        +1

        20 years ≠ a teenager. Things are not adding up here, maybe the problem is you aren't striving for a reasonable level of accuracy in your descriptions.

        • ChickenTalon on 25/04/2021 - 20:25
          +3

          Everything seems exaggerated beyond the point of anything making sense. Like the part where the op was showing their child biscuits for 5-10 minutes in one spot without moving.

          Op just keeps piling on.

          • Techie4066 on 25/04/2021 - 20:26
            +1

            @ChickenTalon: Yup, that too. 5-10 minutes changed into 2-3 minutes. Which is probably still a severe exaggeration. There's no way you'd spend 5 minutes standing in one spot looking at the products on a few shelves in front of you. Bottom line is your child should be restrained in shop aisles! Don't beg your way out of responsibility for your own child and confront others to clear your conscience when you know you're guilty. It's obvious a tiny child can be bowled over by anyone in cramped aisles, considering it's normal for adults to bump into each other and cars to crash on our roads! Luckily OP seems to be taking things well, although making excuses for their actions.

            • ChickenTalon on 25/04/2021 - 20:45
              +2

              @Techie4066: A chemist warehouse is a busy place, lots going on in a small space. I’d feel bad if my 18month old (hardly visible if you’re not looking at the ground) got in the way of someone. It would be entirely my fault for not restraining them at that age and height. They’d be in my arms or in a pram if I was in a place like that.

              • Techie4066 on 25/04/2021 - 20:50

                @ChickenTalon: That's what I said in another comment - a baby walking around is barely visible to anyone, especially if you're carrying stuff. What makes things look even worse for OP is that adults bump into each other accidentally. These possibilities needed to be taken into account, it's not just a "parenting style" type problem. OP shouldn't be looking to shift blame, they should just tend to their child since that's the only problem still existing after the fact! (Made worse by posting on OzBargain with OP's attitude to parenting on full display while seeking confirmation bias)

                OP thinks otherwise and wants apologies to feel better :(

  • tabitha731 on 25/04/2021 - 07:39
    +7

    How do U really think that an apology from A was going to resolve anything . Ur child was in the way, yr child should have been right by ur side. Most chemist warehouses have narrow Isles, do if it wasn't a staff member who accidentally tipped ur child, it would have been a customer… Would u still have expected the manage to do something ?
    An apology is not going to magically turn back time and change the course of things… Get over it and move on.

      • beesquared on 25/04/2021 - 11:03
        +4

        You mean a restrained child? Not one wandering around the restaurant looking at biscuits.

        • capslock janitor on 25/04/2021 - 12:29
          +1

          Their child was stationary, you don't drive into a parked car lol

          The staffer did not give way safely .. and is at fault

  • timthetoolman on 25/04/2021 - 08:16
    +5

    I think you're getting more flak than you deserve for not having your kid in the pram, but not nearly as much flak as you deserve for not taking a 17 month old with vomiting from a head injury to emergency

    • mickey888 on 25/04/2021 - 08:20

      No vomiting. Just observing if any vomit occur. Are you meaning, All places aren’t child friendly. So strapped the little one 24/7 except your house?

      • this is us on 25/04/2021 - 08:58
        +7

        If you wanna learn something and prevent new similar events in the future:

        All places are not toddler friendly. Therefore, is up to you to protect them, regardless of your parenting style, and take the responsibility when you fail to do so.

      • GourmetFoodie on 25/04/2021 - 11:43
        +2

        Yes. Pretty much strapped in 24/7 or holding my hand/standing directly beside me under strict instructions unless I’m at a park. Most kids under 5 have zero concept of potential danger hence the need for parental protection and responsibility.

        • mickey888 on 25/04/2021 - 13:48

          True. But You wouldn’t be nice if your kid is hurt stationary. And left without checking.

          • Techie4066 on 25/04/2021 - 20:33

            @mickey888: What is a "teenager" going to do for you? Asking for a second apology is all about clearing your own conscience of responsibility and confronting others for a simple unintended mistake. Get your head out of the store situation and into actually responding properly to your child's health now that it happened (since there are many simple solutions you didn't use to prevent it happening).

            This post is about "staff handling" of the issue, not out of care for your child. Honestly, you wanting a second apology for something that was a mistake sounds really petty. Does the world stop spinning? Your life isn't hindering from progressing, so just move on. Your attitude to the whole situation is a completely separate story…

  • Ocker on 25/04/2021 - 08:39
    +4

    Moral of the story is to pay more attention to where your kids are and keep them close to you to prevent situations like described

    • SF3 on 25/04/2021 - 08:58
      +2

      OP appears to be an absolutist, there is no situational awareness or shades of grey.

      Case in point

      All places aren’t child friendly. So strapped the little one 24/7 except your house?

      • Techie4066 on 25/04/2021 - 20:34

        Either an absolutist or exaggerating things to build a case that excuses OP from their own wrongs. Clearly OP believed the OzBargain community would be supportive of that.

  • Bayleaf on 25/04/2021 - 09:10

    In all Ozbargain spirit, time to call bikies to set thing right.

    • SF3 on 25/04/2021 - 09:15
      +1

      On who ? :) the OP?

  • Porker on 25/04/2021 - 09:23
    +5

    OP might be getting more flak than necessary due to difficulty with English (I was getting a bit frustrated trying to understsnd what's going on with post), but also inclusion of information/intervention by Karen (Jane).

    If my toddler son was walking beside me in a public area and acting/behaving properly, and someone running by just knocked him over and he hit his head, it would be very upsetting.

    If that person just said sorry and continued to run off, that would make me more upset. Of course I'd be checking my son, but if that person ran off without checking on the damage that they had done,… well without going through a lengthy explanation, the analogy would be a vehicle 'hit and run'. IE. No ownership of the damage they've done.

    So everyone involved in the OPs incident might be okay, and there would be responsibilities for all involved to keep balance in society. While it is OPs responsibility to be aware and look out for their child, perhaps they were for all we know.

    Running in a crammed CW store is unusual, and the running staffer could have been the one to upset the balance required within such a crammed area.

    I keep my son close in such conditions and also prevent him from running around.

    • mickey888 on 25/04/2021 - 09:43
      -5

      Well said

  • ihbh on 25/04/2021 - 09:43
    +9

    Should I name and shame?

    Definitely. What's your name?

    You deserve to be shamed for being an irresponsible parent trying to blame others for your negligence and wasting people's time. Maybe this will also encourage you improve your written skills.

  • farknos on 25/04/2021 - 10:09
    +2

    i am confused but bottom line, if it includes chemist warehouse, it will also include rude and crap service, find a real chemist, its worth the extra couple of $$

  • Mrgreenz on 25/04/2021 - 10:11
    +2

    A was probably scared and didn't know what to do, and so left the situation.

    They probably know nothing about kids or head injuries.

  • leeweesquee on 25/04/2021 - 10:13
    +3

    If you want to name and shame, get prepared to be accused of poor supervision of your child. Goes both ways.

  • b0rnwithabeard on 25/04/2021 - 10:16
    +7

    judging by how this post was written, are you sure it wasn’t you that hit their head?

  • haemolysis on 25/04/2021 - 10:44
    +5

    I don’t really understand this post but I think as a “general rule” if all you’re after is an apology and don’t want to be compensated - then just drop the issue and don’t worry about it.

    An apology or a few words from a stranger is not worth your time. If they give it, lovely. If they don’t, move on. You aren’t going to be any better off in life for 2 little words pressed from someone you don’t even know.

    • mickey888 on 25/04/2021 - 12:01

      True. But the staff handling matter wasn’t right either.

      Conversation
      Jane: Go get medical next door, filed a police report and sued us.
      I: But I don’t want to sue anyone.
      Jane: We already had the manager to apologise. Why do you want to take a teenager’s apology? Manager is in high position than her.
      I: I…(been cut off)
      Jane: Go file report and if we are responsible at fault, we are here.
      I: Your name?

      Can you really say that?

      • Ughhh on 25/04/2021 - 12:29
        +6

        Jane: We already had the manager to apologise. Why do you want to take a teenager’s apology? Manager is in high position than her.

        The manager is responsible for their staff, the managers apology basically represents the staffs apology. You've been given advice to seek medical attention, but you didn't want to accept that, you wanted an apology from (A) first. So the only thing left is you sueing. Obtaining closure via apology is more important than medical attention?

        • mickey888 on 25/04/2021 - 13:56
          -5

          I loved to have you as manager. You cared staff as family and always protecting the team. If at fault or problem, get the manager and everything is fine or will be.

          To me, manager or high position is not the world. We still in human society. Also, which medical attention are you referring? Suing part or get lost part?

          • Ughhh on 25/04/2021 - 14:05
            +1

            @mickey888:

            You cared staff as family and always protecting the team. If at fault or problem, get the manager and everything is fine or will be.

            It's not about protecting the staff, it's about being a leader and a manager. The manager represents the staff and is responsible for the staff actions, it's not about a manager 'being the world'. You don't know how the manager will deal with the staff afterwards.

            Does the manager making (A) apologise and watch your child make your childs possible head injury go away? No, it doesn't.

            Also, which medical attention are you referring? Suing part or get lost part?

            When is 'suing ' or 'get lost' part of medical attention?

            • mickey888 on 25/04/2021 - 14:27

              @Ughhh: Good leader make great team. Sadly, not many. True. I may not know how they deal afterwards. Probably ignore everything or probably debrief the situation,

              As a parent, rule of thumb, check for her injuries in the first thing. No other symptoms besides crying (shock). Then I went up to them because I felt the way handling the matter is improper. Of course it doesn’t make the pain go away.

              But the manager passes to Jane, to make the matter worse isn’t right way either.

    • capslock janitor on 25/04/2021 - 12:35

      curious what are the 2 little words?

      • mickey888 on 25/04/2021 - 12:41

        Get lost?

      • haemolysis on 25/04/2021 - 14:25
        +1

        Was going with “I’m sorry.”

  • GourmetFoodie on 25/04/2021 - 11:40
    +2

    My kids are always directly next to me in shops - either in Pram or holding my hand - and I’m constantly looking out for danger to protect them. Of course sometimes you miss it but if your kid gets knocked over by a staff member by accident, it’s not the staff members fault! Kids are pretty damn tough. Take them to the ER for a brain scan if you are super worried.

    • mickey888 on 25/04/2021 - 12:05
      +1

      Not the staff faults? I think they goes both way. I am sole responsibility for accidents under my watch. But can a staff say “sue me”? You wouldn’t be nice if your kid is hurt.

  • burningrage on 25/04/2021 - 12:12
    +6

    I am still struggling to work out what OP wants from Ozb. Just a group hug and group empathy?

    • mickey888 on 25/04/2021 - 12:38
      +1

      Your opinion on the matter

      • burningrage on 25/04/2021 - 18:16

        But the matter is resolved way before you put a post on.

        If you feel the young staff (Jane) was being a prick for talking to you as if they are the victim, please write a complaint about it as you have witnesses.

        Either way I am not sure OzBargain can help you.

  • Bob Svargis on 25/04/2021 - 12:42
    +5

    Chemist Warehouses are cramped, crowded and unsafe for an 18 month old. Responsibility lays with the OP and all of this carrying on about apologies is just a diversion from the OP's inability to take responsibility for his/her own poor decision.

    Store manager apologised, the child is OK (even though you said they hit their head HARD). If a child truly hits their head HARD on the ground, it's hospital time. The fact that you haven't taken your child to the hospital means that you are either exaggerating or you're neglectful. I suspect the former.

    18 month old children should not be allowed to walk around a Chemist Warehouse. OK so they might not have a sign there to state this, but common sense must prevail. They are crowded, cramped and busy. Think of the customers who are there trying to get in/out with their prescription/purchase and you're blocking the way, allowing your kid to walk around the aisle. I may be blunt but it's selfish behaviour by you.

  • DiscoJango on 25/04/2021 - 12:58
    +3

    Today i mcdonalds drive through.

    (A) was order but then (B) toot their horn. i was still waiting to order. When i got to the microphone (X) also pulled up and was waiting.

    I got my food and left.

    Am i in the wrong?

  • HeWhoKnows on 25/04/2021 - 13:11

    Worse than a cryptic crossword

    But to reply
    the incident has occurred and appears to now done and dusted.

    Unless OP can prove injury and ongoing loss/damages there is not much they can do.

    However the staff should have completed an ACCIDENT REPORT in case the matter goes further.
    i.e The accident should have been formerly documented!

    Suggest OP take the matter up with head office and explain the situation should OP wish to claim for damages.
    Also take daughter to doctor ASAP to ensure a medical report is available should the need arise.

    • mickey888 on 25/04/2021 - 14:02

      Well said opinion. Nah the up part, my daughter is fine. But speechless on how the matter been handled. That’s my opinion.

  • Dack Smith on 25/04/2021 - 13:17

    Head strike…. from what height did she fall?

    Possible concussion, subdural haematoma and other neurological after effects, you didn’t take your child to ED?

    How irresponsible of you

    Someone should report you to Child Services and the Police for gross negligence

    YOU are definitely at fault

    • mickey888 on 25/04/2021 - 14:06

      Her height, 80cm+? As a parent, rule of thumb, check for injuries then lookout for symptoms throughout the day. No vomiting, no fainting, no concussion, no bruise. Why ED? No symptoms mate.

  • CalmLemons on 25/04/2021 - 13:26
    +1

    wtf

  • carenthusiast76 on 25/04/2021 - 13:36
    +1

    Is your child ok? If she is, everything is pointless. My little daughter hit her mouth at least 3 times in one year in kids park. A lot of blood, I can assure you. She is ok now. That is the main thing. Move on and don't complicate your and other peoples life.

    • mickey888 on 25/04/2021 - 13:58

      She is okay. Eating and sleeping as usual. No bruise or bump seen. No vomiting. Conscious level good.

      • carenthusiast76 on 25/04/2021 - 21:52

        Nothing to worry if not vomiting.
        Check her balance but it will also be ok in a day or two.
        I've had a numerous brain shakes when young. If vomiting once, it is also ok. It is a natural reaction. More than that, not ok. Some times, I felt like the brain is shaking in my head when walking for a day or several days, depending of the knock.
        Kids will go through more incidents when 2-3 years old, it is perfectly normal. My heart used to bleed first few times I saw my daughter injured. However, that makes every parent tougher as kids grow up.
        Don't take your kids to shopping at that age walking in aisles, rather put the child in a pram. Nowadays every shop is short of staff and workers run like crazy to finish everything at required time.
        Even when kids grow up, it is nonsense to take them in shopping unless it is really necessary.
        I've had a similar experience a couplebof years ago with my daughter in shopping centre when she run in front of an 80 years old lady. The lady fell over my daughter and both on the floor. We were so lucky no one was injured. Her son, a big, tall and full tattoed man gave me a short lesson of watching my "f….. kid" properly.
        I took his advice very seriously as I was a first time parent myself.
        All the best to you and your daughter. And, the kids park is the best place to play. All kids are around your daughters age there but keep both eyes on her every second (without sunglasses or watching the phone as some parents do).

  • [Deactivated] on 25/04/2021 - 14:17
    +4

    So, OP received an apology from (A) and the CW store manager yet is taking issue with (A) not hanging around & apologising AGAIN & expressing more concern over the child 's welfare after the fall and also with Jane's response to the situation.

    OP - your concern with the reaction of CW staff over the welfare of your child in this matter is rather bizarre. You state that your child fell over and knocked her head & was crying/screaming afterwards for a very long time yet you were more concerned with how strangers reacted to the incident rather than getting medical assistance to ensure that your child was OK?

    Why didn't you call an ambulence? Head injuries can turn nasty very quickly and for some time afterwards if not checked out properly.

    (A) did the right thing by apologising and escalating to the manager - why did you need them to apologise a second time? Have you considered that they were probably distressed by the incident which could be why they didn't hang around afterwards or it was a directive from their manager not to be there lest it further inflame the incident?

    Unclear how long you remained in the store afterwards however if Jane was curt with you by telling you to seek medical assistance and sue CW to get you to leave the store then you must have been there awhile. If a stranger needs to tell you to take your child to a doctor after knocking their head following a fall then you are parenting wrong!

    • mickey888 on 25/04/2021 - 14:31
      -6

      Er… I don’t think you got whole story right. Maybe read again?

      • [Deactivated] on 25/04/2021 - 14:33
        +4

        Perhaps you need yet another go at revising your story then?

        • mickey888 on 25/04/2021 - 14:54
          -6

          Ok. Restaurant scenario (fake)
          Waiter spill warm/hot drink on kid
          Waiter said sorry and left
          U calmed the kid
          U checked the injury
          U clean and wipe the mess
          Manager said sorry
          Another staff say try sue me
          U pay the food bill and get lost

          Real scenario
          Staff (A) Hit, Sorry & Run Home
          Staff (B) Took up to manager
          Manager apologise and left.
          Jane took over.
          Now U get lost

  • RSmith on 25/04/2021 - 14:19
    +3

    An offer of free children's Panadol would have ended the story and made the OP happy too.

    • mickey888 on 25/04/2021 - 14:31

      Sleep is good

      • RSmith on 25/04/2021 - 14:37
        +3

        Yeah. I'm off to sleep after getting a headache reading the story in the original post.

  • Myone888 on 25/04/2021 - 14:34

    Yah CW is very indifferent. Their after sales service is very poor and they don’t follow Consumer Rules.

  • pizzip on 25/04/2021 - 14:36
    +1

    Every Chemist Warehouse I've been to has been a cramped mess of a store with boxes all over the ground. Your kid is probably no taller than the second shelf, personally think it's unreasonable to expect people to watch out for babies on the ground when walking everywhere, especially since a chemist is not a playground or daycare centre where it's common to find under 2yo children standing around.

  • Hirolol on 25/04/2021 - 14:42
    +7

    You should supervise your child, make sure they are not in the way.
    Kids always walk off in other direction.

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