Problems with group purchase websites and their vouchers

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  cloudy on 19/01/2012 - 08:32

  Do u know what the Victorian equivalent is?

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  huntress_love on 19/01/2012 - 11:00

  i think in vic its vcat but not sure if they would exempt fees.

  hi Kwakwer, if it's a phone hearing does the company still need to send someone out?

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    kwaker on 19/01/2012 - 19:17

    yes the company does not have a choice. you can persoanlly apply for an exemption and get a phone hearing but they cant

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  imaximax1 on 19/01/2012 - 11:15

  +3

  nice read thanks, but would it kill to use paragraphs, my eyes hurt.

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    Geewhizz on 19/01/2012 - 16:12

    yes, very useful information but a very difficult read. Paragraphs would make it a lot more readable.

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    kwaker on 19/01/2012 - 19:17

    its a bit hard to do that from my phone as i dont have an enter button

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  illusionarybreeze on 19/01/2012 - 16:32

  What's this three year expiry thing you speak of?

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    kwaker on 19/01/2012 - 19:19

    the law as it stands is that you must bring legal action against the person/comapny within 3 years

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  andyken on 19/01/2012 - 17:10

  kwaker wrote: I see alot of people complaining about being rorted. I have had problems in the past too. What you need to do if you have a problem is contact the consumer trader and tenancy tribunal nsw or your equivalent to your state.

  Fair trading does nothing absolutly nothing but waste your time and make things harder for you dont go there first dont go there at all. The tribunal offers a cheap fast and extremly easy (cant stress enough how easy it is) legal alternative you dont need a solicitor for.

  You can ask for exemption of the fee and a phone hearing. They generally dont award costs if you lose so liability is not like going through court yet when they award you compensation it is court enforcable if they dont want to pay up :) These are clear contract cases usually the company does not want to make a loss sending an employee there which they have to or they lose.

  Print the deal and your voucher and then explain in your app how they are not honouring your voucher and its all done. Also Just because they add terms and conditions does not mean the tribunal accepts them. Expiry dates also dont matter you have 3 years to bring it before the tribunal and even if your voucher expired the tribunal probably will still see it as you paid for the service so the expiry as per law is within that 3 years.

  Play them at your own game they think they can stuff you around waste your time and ignore you and you will go away and bear the loss. Well its much easier to let the cttt harass them and force them to get your money back for you.

  You typed it in ozbargain when you could have just spent the same effort on filling out the online form. :) hope that helps. if you all do it they will shish kebab themselves and cut out the monkeying around.

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    kwaker on 19/01/2012 - 19:19

    thank you very much :)

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  kwaker on 19/01/2012 - 19:25

  also once the company receives the cttt notice, they will usually contact you to resolve as they know they will lose, they always do and they do want to have to cover the added expenses. if your a good negiotiator then make sure you get everything you can out of them or dont get arrogant and push your luck.

  add the point that it cost you extra time, fees, admin cost and interest in pursuing action against them and do not settle for just a refund and never ever take credit. make a point to them that it will end up costing them more as they will have to attend the tribunal personally sending an employee out there which can get costly when you calculate the wages and fees.

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  voteoften on 21/01/2012 - 01:42

  Hi OP,

  Thanks. Can you tell us who you have taken to the tribunal and what it was about and what you received, esp if it was a beforehand settlement?