Hey all. I have a faulty 75inch EKO TV. Before heading into BigW to begin a return I was hoping to find out if they are legally required to cover return costs.
Thank you.
Warranty Claim Shipping Costs
LBrainSeeker on 15/04/2021 - 19:36
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Suggest you read the warranty info that came with the TV when you bought it or lookup the EKO web site for info, https://www.eko-entertainment.com.au/ .
When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:
- a wide screen TV
Yes. A 75" TV is a wide screen TV
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
Have you tried calling the retailer you purchased it from(i.e bigw) to discuss warranty options?
Is your return just a 'change of mind' or a real fault?
Anything warranty wise as the consumer, your only responsibility is to return it to the place of purchase, any costs after that is entirely on the retailer.
Provided it is a genuine warranty claim*
This is where I found people got caught out (or, rather, would complain incessantly) as retailers and manufacturers have a right to have the item assessed for validity of the warranty claim, as well as charge for the shipping and testing process if it is not a legitimate warranty claim (e.g damage caused by user)
I know the good guys do for over 65".