Am I over Reacting or Should I Report to The Manager?

Hi Guys,

I am an IT Field Engineer which cover some area of melbourne, me and the other coworker share the same area. The workload which assign to me and him is not equally which usually i have more jobs than him.

But recently when i had 15 jobs a day and he only had 4-5 jobs, i asked him for help but he kept saying he's busy. The report we getting everyday which i closed 10 jobs/day and he only closed 3 jobs/day which i think its not fair for me to be working like this and it is happening 2-3 months already. I had told my team leader that i need help and asked politely that he can get someone to help me but he did not do anything

One day i have sent a text to my coworker asking him if he can help me with some jobs and he said hes busy he cant do it.I told him i have been busy for the last few months and closing 10 jobs/day which you only close 3 jobs how can you said your busy. He replied me which is "i am closing 3 jobs a day which is the manager can tell me not "fkn" you". I dont bother replied to that message.

Now i have accept the offer for a different role for a different company, i dont want another person whos covering my area that going to be working with him will be suffering. should i report the issue to my manager with a screen shot of the message? or should i leave it and let that coworker doing the same thing with someone else?

Please be nice to me :)

Comments

  • +157

    Move on, not your problem anymore.

    • +1

      lol then i guess i will move on. i have spoken to 2-3 coworker they told me to report before i go but i think i wont do it then

      • +24

        Here's the thing, you may be doing 10-15 small jobs/tickets, and he is doing 3-5 big jobs/tickets. And its possible that 3 big tickets is a larger workload than 15 small tickets.

        Then again, you might know exactly which task is what. So maybe they're all equal, and you're doing x2-x5 more workload than him. But then again, that's just when it comes to IT/tickets… what if he has other tasks that pertains to management or his position?

        Okay, say this isn't true either.
        So he's doing bugger all in terms of work, and he's doing bugger all in terms of management. Let's say he is a certified bludger. Did you raise any complaints with HIS manager? Or how about HR?
        ….or even better, take a week off work during a busy stretch and see the flames rise??

        Sometimes you have to be cruel to be kind.
        But then again you can say "not my pig/zoo, not my farm/monkey". And leave for a new role. This could be in the same company, competitor, or new field. Which you are already doing. You might have to do an exit interview. Before you go into the meeting, ask and find out who will be conducting the interview. And if appropriate, present your concerns and evidence there. The higher managers need to see Cause-Effect of having an incompetent middle-manager is costing them money/time/effort/resources etc etc.

      • +8

        Take holidays before you decide to move on.

        • and sickies

          edit - won't his holidays convert into $$ payout anyway?

      • Do you need to do an exit interview before leaving? If so, why not use this opportunity to let your manager and HR know the reason for your leaving.

        • +9

          Exit interviews are a waste of time, it just a way for a company to tick a box.

          If a company (aka the managers involved) cared, they wouldn’t need an exit interview to listen to the problems that should have be addressed whilst the employee is still employed.

          If OP’s coworkers want OP to say something, that tells me their management team already isn’t listening.

          If a workplace sucks, move on. No point fixing someone else’s problem if they aren’t listening, those management teams would only care about getting the credit for themselves ( not for their “followers” )…

          • @SF3: "Exit interviews are a waste of time, it just a way for a company to tick a box."

            I thought this too however at my wife's recent exit interview the HR manager actually said to her that their company policy stated that 3 people needed to raise an issue in exit interviews before she could bring it to the Exec (in this instance there was no WFH policy, 100% in office).

            Stupid that Execs wouldn't listen unless 3 people reported it but none the less not a waste of time.

      • +1

        Screw him. Report him to not someone above your manager, because he/she clearly doesn't have a clue if they haven't picked it up after so long.

        People like your co worker coast along doing the bare minimum then get promotions for being in the job for the longest because they don't get burned out and decide to leave.

        Find a manager who is the biggest tight arses/micromanager and tell them about it.

    • Read the post. Just move on, not your issue

  • +6

    over Reacting

  • +2

    Move on..

  • +18

    You think management doesn't know ? There has to be some kind of stats on workload, they may be aware and he may be getting fired sooner or later. There is no point in complaining.

    • +2

      maybe they know but they dont want to do anything because i told my team leaders everyday that i need help with the jobs and all he did is ignoring my text, or one day he got another different coworker help me. we all get paid the same, but my work is when you have done all the jobs you can finish early.

      • +12

        Then he has some kind of familial connection to management/ownership or they are giving him an easy time, either way nothing you can do about it.

        • yes i think so too. we all start work at 8.30, he come at 9 everyday but no one actually bother complaint to him.

          • +5

            @jmason2695: Have you heard of the right of flexible work arrangements?

            • -1

              @dasher86: What if he was intentionally hired with a salary half of yours?
              1/4 of yours?

              Do you expect him to do the same amount of work still??

        • You are assuming the other guy is doing less work.

          Based on what? Because he has less jobs allocated to him each day? Jobs vary in time and complexity. To me it seems far more likely that the other guy is being assigned lengthier jobs whilst OP is doing high volume but small jobs. OP is closing 10 jobs a day, so his jobs obviously aren't of a complex nature - which means someone surely is tackling the larger jobs.

          OP is making massive assumptions, and it's clear they're working remotely so OP probably doesn't have a good understanding of what kind of work his colleague is doing.

  • +21

    The company and the management doesn't care about you. They'll find out soon enough if it becomes a problem.

    • yes you are right :)

  • +8

    good job on bouncing, shame you couldn't do more work rigging the foundations for it to all implode on the manager and ex-co-worker :)

    • i do all the best i can take but i keep getting more jobs that i cant handle and customer keep calling me for the ETA of the service which i have to told them i am overloarded and service will be delay.

      • +12

        You've been doing it all wrong.
        If you want help, or if you want a promotion… you NEED to actually work SLOWER. I found out this way too late. If you're job gets harder and harder to do, and you simply work harder and harder to get it done: management looks at this as "hey that problem solved itself". Then nothing gets done.

        You have to let them know indirectly that you need an incentive to work harder, better, faster, stronger.

        • +2

          sadly I agree with your opinion - it is what I called “corporate politics”.
          Somehow honest and hard working employees are not “valued” - it is only the “get it done and smart” employees will reap the benefits.
          I am still in the “hard working” group because I just can’t change myself to be like the other group.

        • +2

          100000% this is what happened with me.

          I did all this extra work crazy hours and shifts midnight finishes and 6am starts. Then at review time told them about all the extra work I did all the awards that I won etc - no bonuses, no pay raise - told them I wasn't happy about it and they got uppity about upcoming projects and anxious because I was being sent all around the world to complete rollouts and they thought I might leave mid way through.

          I reassured them I wouldn't leave - travelled all around the world at their expense (in Business) and with no manager I always finished at midday =)

          Then when I got back slowed riiiight down. "Hey is that task finished yet ?" "Oh yeah sorry I'm still working on it" "Well it should have been finished already right ?" "Yeah sorry working on it". And that's it. Any further question on turn around time "Still working on it". They can't fire you - so just keep at it and set the pace according to workload / effort of others and if your performance is brought into question - do 3 weeks of solid work and then straight back into chill mode.

          If the managers don't give 2 sh**ts about you - make your time scarce. Start a new "gym routine" or "band practice" or "karate lessons" and make sure you leave at 5pm on the dot.

          • @Altitud: What job do u do? Where do i sign up?!?!

            • @mmd: Haha - IT for Hospitality Industry.

              PM if you want to know more =)

      • +1

        Let me guess, you work for Unisys?

        • +1

          I was thinking about that too, Unisys/ Dell warranty repairs.

          This probably op's first job, there always some bludgers in organisation you work so if you complaints aren't heard just go slower or find another job/ company that value your effort and input.

  • +1

    Id also tell old mate to get f'd too after everything locked in with new job.

    Only because I could never let a grudge go.

  • +1

    Move on

  • +1

    Move on/

  • +23

    This sounds a bit like a guy I had whine about me at work… he cried to the boss because he had to do 10 cars a day and I was only doing 1 or 2. Difference was, he was doing oil changes and I was doing engine rebuilds, gearbox rebuilds, suspension rebuilds, etc…

    What? Should have read all of it… you don’t even work there anymore? Christ, you are bitter. Laugh it off because they are someone else’s problem now.

    • +6

      He was crying because you got to use the rattle gun more

    • +5

      Exactly, the quantity of jobs and the amount of work/complexity required to complete a job isn’t always equal. Some people don’t understand or see thing are asymmetrical and see a KPI as number of jobs completed a day…

      In IT it could be resetting passwords for people all day vs PC rebuilds.

      OP didn’t say what s/he does vs coworker.

      • +3

        Plot twist, OP sets up pc account permIssions, other worker fixes and reroutes messed up data cabling. Whining to the boss backfires because the boss says we give the other worker the jobs we can trust them with and we give OP the simple stuff so he doesn't (fropanity) it up…

      • +1

        That is exactly right! There's a lot of "outside the box" work that someone has to do.

        My old boss used to give me all those and then when it came to performance review time, he would tear up my performance review and say that I don't meet any of the KPI. But he also said that he knew what I've been doing so still gave me the full bonus, etc. Whenever I put in sick leave or a few days annual leave, he'd bin the form in front of me telling me that I deserved the time off. lol. It was the same - a lot of colleagues assumed that I had it much easier than them.

        • +8

          That's what you call an informed and fair manager, or leader. They're becoming rarer and rarer to see in the workforce.

  • +5

    Have you checked to see if your co-woker is ok and everything is as cruisy as it can be in his life at the moment?

    He might have some stuff going on in his life, that he has discussed in detail with your/his manger that is remaining confidential. IE that is none of your business.

    It could be many different reasons and while it might just be lazyness it might be something else.

    Managers know there staffs workload and what's going on with resolving incidents.

    Also are the jobs he getting the same as yours? I work in the IT field as well, and I know sometimes I'll resolve more then my co workers and some weeks I'm really behind, cause one job takes 2 hours where my co worker has closed 10, cause there 5 minute jobs.

  • +5

    Play the game mate. You shouldn't have complained directly to your coworker as this only gets them offside and makes you a problem for management. It might be too late for this but the way you should have handled this is to raise your workload to management as an issue, say that you're having trouble staying on top of things but don't mention your colleagues workload or work ethic at all, at the same time you want to make sure you're not picking up the slack too much so that people start complaining to management about response times. You want management to be looking at ways they can improve ticket closures which will involve them looking more closely at ticket close reports.

    You don't want to point at your coworker and say they are s**t, that makes you look like a bad team player, instead you want to assist management in coming to that conclusion themselves.

    At this point though I would suggest finding a new job, especially if your colleague is at all friendly with management.

    • +1

      Also just want to throw in that it's not a good look to let people know that you're looking at ticket close reports.

  • +63

    You have reported it to OzBargain. That's enough, we will take it from here.

    • +2

      I have just reported it to OP's manager and the fair work commission.

      • +23

        And i reported it to super nintendo chalmers.

        • +2

          And I reported it to the ACCC.

        • -3

          Superintendent? Damn auto correct ^ must be a gamer

  • +5

    Member Since
    3 hours 20 min ago

  • +1

    Idk, what do you lose if you share the screenshot with your manager? If you have a good relationship with the manager even as you move on then I don't see why you can't forward it as an FYI. Sounds like they are not a great manager if they have not bothered to intervene, maybe they are in wilful ignorance or just incompetent themselves. You could do it on your last day to avoid drama while you're there, send it to them without saying anything and then let them deal with it.

  • +3

    If you are starting another job soon and it's concrete, then I'd just start doing 1 or 2 tickets per day in your current role and if they complain just say you're doing the same amount as the other guy.

  • +2

    Number of jobs does not equal amount of work done.

  • +2

    As some allude to there may have been some nepotism going on. If so talk with your feet which you have done. If it is nepotism management aren’t going to change it.

  • +2

    I told him i have been busy for the last few months and closing 10 jobs/day which you only close 3 jobs how can you said your busy

    This line is enough to to put anyone offside. You're literally saying you're better than him while you're asking him to help you. I can see why he got defensive and responded the way he did.

    • yeah then trying to boss him to help lol..

  • +4

    Could be any number of reasons for the mismatched workloads. Eg.

    1. Sizes of tasks are completely different

    2. Other worker might already be on some performance review or management that you're unaware of

    3. You're a better worker!? In some cases, the reward for good work is more work

    4. Personal connection or favouritism between manager/team leader and other worker

    5. Laziness

    6. Personal circumstances of other worker that you're not aware of, eg. Mental illness or something else that is not obvious to you

    You shouldn't be basing your performance on others. If you're overworked though, then it's feedback you should provide back to the command chain so they can amend your circumstance or workload. Example, another worker might be doing 20 jobs a day to your 10 - so stating that the numbers aren't fair between yours and the worker that does 3 jobs can just be seen as whinging.

  • +1

    It is not your job to give work to your coworker, that is your manager's job.
    If he is giving coworker 3/day and you 10/day that's just silly. That is his problem and not yours.
    Once you move on you can feel satisfied that things are probably falling apart without you, unless they are really lucky with your replacement hire.
    Wash your hands of the situation and enjoy your new job!

  • +4

    If your workplace can't be bothered to identify that you're getting the short straw then i think you've done the correct thing.

    Businesses have to understand that people aren't as loyal as they used to be, and this is the reason. The consulting industry (big 4 and engineering houses) have been riding their grads for years now, it's only once you get out that you realise how badly you're getting screwed over.

  • +3

    This is your bosses problem not yours. Pretty poor of you to call him out to be honest. You don't know what is going on with his situation. If you don't like it, you should have asked your manager the question around his performance.

  • You're not his boss, so I'd just move on. Management would know about the disparity between jobs, they just don't care.

    Now at least you have a fresh start and your old colleague will be thrown in the deep end.

  • Keen to hear your boss’ reaction when you resign.

    Cheers.

    • I'll update you with mine in a couple of days, fingers-crossed

      • watchin this space

        • +2

          So mine's pretty pissed.
          I've been progressively getting more workload, and working with 1-2 staff less. On top of that, I'm not paid that well. Basically minimum pay. My new employer is paying me +35% higher wage. When I put in my resignation, email on Fri evening and meeting on Monday morning… she was fishing for answers and showing fake smiles.

          Worst part is, the start date of the new company is in two weeks, and my (current) employer is insistent that I give them four weeks notice (or ideally they want something like 7 weeks). So I'm in a bind from that point. I wasn't allowed to take A/L off due to our staff shortage, so they're holding that hostage.

          • @Kangal: Was the start date an oversight on your part or are they expecting you to work more than what’s stipulated in your contract?

            • @moo: It was an oversight on part of the new employers.
              Normally it would be 2 weeks notice, and that's what the new employer (let's call him J) said as they're eager for me to start with them asap. But I told them at the time that I think it is 4 weeks in my contract.

              I "knew" I had the job the next day (unofficially), but I purposely didn't put in my resignation to my old employer, let's call her S. I wanted to be safe, and get the official word in, so as to not jeopardise myself. What slowed things down was the police background check, which they were waiting for. Mine is clear, no criminal history, so it should take <3 business days, but for some reason (covid?), the police check went to Manual processing and took ages.

              I followed up with them after a week and a day. The new employer responded after a couple days, but this time it was Friday noon when they gave me the official green light by sending me the contract/E.A. I wasn't prepared enough to have the resignation letter pre-made on my phone, and by the time I got home it was 8pm, so I emailed it that night, with the anticipation of having a meeting on Monday morning.

              Read the new contract, looked sound, but the start date was put for 2 weeks (and a bit). So I put my notice in for 2 weeks, hoping for mercy from the old employer. I figured if there is one party that I am going to disappoint, it would be logical to upset the old employer (Ms S) rather than the new employer (Mr J). By the way, the police check still hadn't finished.

              Went in 30mins early to work on Monday hoping to beat Ms S in to the door, but apparently she got there 10-15 mins or so earlier. She read my email on the weekend, and sent me a email reply literally as I walked in to her office. Basically she confirmed to receiving my notice, but said she needs 4 weeks. I had a 30min chat with her, and she was "trying" to seem nice. So right now we're in discussion about when I can leave.

  • +7

    One day i have sent a text to my coworker asking him if he can help me with some jobs and he said hes busy he cant do it.I told him i have been busy for the last few months and closing 10 jobs/day which you only close 3 jobs how can you said your busy.

    You were way out of line here in my opinion.

    Sounds like you are working remote (you had to text him) so you probably don't have a good idea of what his actual work load is. Maybe he's being allocated 3 jobs a day because they are significantly longer jobs, and you're getting a higher volume of smaller jobs.

    You asked the guy if he can help you, he said he's he can't because he's busy. You either leave it there, or if you find your workload is too much for you to handle, take it up with your manager. Telling your coworker that they can't possibly be busy is incredibly unprofessional, rude and relies on a lot of assumptions.

    • +1

      Absolutely agree! OP has not handled the situation in a professional manner.

      • +1

        going by the grammar op seems non-native

        • going by the grammar op seems non-native

          Please elaborate, native to where specifically?

        • +2

          Don't think that matters.

  • +2

    Ahahaha wait until he hears some IT guys work on a project for months ahahahahah

    Therefore they would do what?, 1/60th of a job a day compared to his 10 ahahahah

  • +1

    My experience tells me that complaining at work usually results in no change what so ever. Vote with your foot and resign. Life is too short to be bothered by these kind of things - office politics is a huge waste of time.

  • What next? You wanna be Prime minister? Somebody will cheat there too. You can’t change the world only yourself and stressing about how much somebody else does isn’t going to make your life better. If their work ethic doesn’t sit right with you then that’s your problem not his.

  • +1

    Would not be surprised if any complaint you make now is given less preference since you decided to have a go at the other guy.
    If he reported your text message, you are now the bad guy.

  • +2

    I told him i have been busy for the last few months and closing 10 jobs/day which you only close 3 jobs how can you said your busy

    Thats not how you win 'friends', negotiate and influence others to help you. He'll definitely won't help you now.

  • (profanity) them. they'll realise eventually. its getting harder to find competent workers in the level 1-2 helpdesk so as long as you arent a lazy (profanity) you'll get work

    • How can this be when helpdesk jobs are becoming harder and harder to get?

      • +1

        offshore hirings are going way up.

        • I had a friend who works for the council as a helpdesk who told me his job was getting outsourced. I didn't even know it was legal to outsource government jobs unless he was bsing.

          • -1

            @baskinghobo:

            I didn't even know it was legal to outsource government jobs unless he was bsing.

            Isn't Dan trying to outsource Vic to China?

    • they'll realise eventually. its getting harder to find competent workers

      How do you know the OP is competent at their work though?

  • Are the jobs each of you have visible to all? Who assigns the tasks?

    • The manager assigns the tasks.

      The OP got the easy work, and the coworker, the more complex, time consuming work. Thus the difference in the number of jobs…

  • If I were your friend, I would encourage you to do so. It's not for revenge, but the company's benefit, and it might shape a better life perspective for that guy. People always think that it's not their problem, but you would never know whether your action will fire back at you in the future or not. However, do what is right for society, bring order, bring beauty that would benefit others are good things, I think.

  • It sounded like you are the problem in the team and not everyone else. Why are you completing 10-15 jobs a day when everyone else is completing 3-5?

  • -3

    My I respectfully ask your gender?
    Your little-work-coworker is addressed as a male. How about you?

    As posted well at the beginning perhaps your jobs were quick, simple jobs (for the manager) whilst "he" got highly complex ones.

    By the way, why did you keep working there???????

    Now it is too late and any "forewarning" will be/could be seen as revengeful, not helpful.
    Just vindictive.

  • Co-worker is probably doing uber delivering in between jobs. If I'm not wrong. Shouldn't take more than 2-3 hours to finish IT job for months.

  • +1

    I personally like OP's post as it is literally one of the few which is legitimate and not trolling.

  • This goes higher than you and is too difficult to tackle.
    Best to mind your own business

  • To be happier, don’t compare your work load/output with others. Do your work that’s assigned to you, if the work estimate is not correct, talk to your manager. I agree with your colleague, it’s not your job to check your colleague’s work load/output.

    Good on you on getting a new job, that’s what you should do if current job does not work for you.

    All the best.

  • +1

    OP won't be replying any time soon; looks like they created a ghost account just to ask this question as they're now permanently in the Penalty Box. They did the same thing over at Whirlpool; only difference is that unlike this thread, the thread they created on Whirlpool has been deleted.

    • why penalised

      • Ghost account most likely.

        • +1

          Casper?

  • -2

    Op leaves job based on being angry trump lost the election or that the rain Forrest in South America are being cut up.

    How do any of these things including ur slacker mate have any effect on you doing your job ?
    Jobs you can’t complete u do the next say. Simple. The back Log auto distributes eventually. Do what you can. That’s it.

    Second point. I assume if you finish early u can knock off right ? And ur pissed at that u can’t anymore at lunch.

    Sheesh

  • Why were you completing 15 jobs a day? That was the real problem.

    • -2

      They were the 'easy' jobs…
      The coworker was given the 'harder' jobs.

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