Has Anyone Got Their Crack Surface Laptop 3 Screen Glass Fixed? How Was The Process?

HairyChickens on 02/04/2021 - 19:33

Hi everyone, recently the glass on my Surface Laptop 3 screen was cracked for some reason. I closed the laptop lid before I went to bed and when I came to use it the next morning I noticed one long crack going up the screen (seemed more like a stress fracture rather than an impact crack you get from drops). These cracking screens are a known issue that plagued the aluminium Surface Laptops and I think should be covered under warranty because it's like a design flaw with the glass touching the aluminium palm rest when it closes.

I've yet to contact Microsoft to arrange a repair but I just wanted to ask if anyone has gone through the same process and whether there are any notable things I should look out for.

Also is it possible for me to go to a Microsoft store and arrange a repair that way? I much rather do that than having to send my laptop through the mail.

Thanks

Computing Computer Laptop Microsoft

Comments

  • vash5 on 04/04/2021 - 00:42

    If your handy with tool you can do it yourself if you can find the parts.

    https://www.ifixit.com/Teardown/Microsoft+Surface+Laptop+3+(15-inch)+Teardown/127277

    Step 8 is specific to removing the screen but you will need to get access to it using earlier steps.

    Cost wise, I suspect it wont be cheap and there might be delays due to repair backlogs or delay in getting parts due to CV19.

    Good luck

    • HairyChickens on 04/04/2021 - 01:59

      I'm considering this but I'm pretty sure its covered under warranty because its a known design flaw with these.

      • vash5 on 04/04/2021 - 10:11
        +1

        Well if Microsoft are anything like apple.. and I know apple.. you will have a fun time trying to claim it under warranty 🙈 they will try and wiggle out of paying a single cent of they can.

  • the-mal on 05/04/2021 - 01:10
    +1

    Several times I've had my Surface Book replaced under warranty (once for dead pixels, once for a screen with light bleed) and both times it was done at the Microsoft store after I booked an appointment online.

    Walked in off the street and had a replacement unit within 20 mins, no fuss, no back and forth, their customer service was excellent.

    YMMV but I'd definitely suggest booking in at a store if you're under warranty. My experience was great.

  • lfsantosl on 12/04/2021 - 17:33

    The price is a bit absurd isnt? My screen cracked and I'm looking at 750AUD to repair a 999 computer?

    I was wondering if there's a cheaper alternative to perhaps saving this one instead of buying another one?

    • kerfuffle on 12/04/2021 - 17:43

      Since when was your Surface Laptop 3 $999?

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