I have been in the I.T Field for 10 years some of which i spent in government,
I have never experience problems like this and i have dealt with Umart, PC case gear,
even MSY, all other Australian providers all of which have followed consumer rights. However i spent over $5000 in multiple systems with Centrecom,
First of all upon inspecting all products i found indications of over 60% of products sent refurbished.
Second the 3090 i ordered was running poorly since i got it in terms of performance, however when running another normal game it produced FPS lag due to temp,
even though the system it was in is worth over $10k with extremely efficient cooling. upon the fps lag the display went black and the fan rpm was stuck at 99%
rpm. at this point the card melted and was no longer functional.
Third the motherboard i had issues with the second it arrived x299 was one of the products that looked refurbished upon installing it correctly i noticed a few
issues which led to multiple sparks and fires. at this point i gave centrecom the benefit of the doubt thinking it was just a simple mistake. I sent back the
product they sent it back with no evidence that they even touched it let alone fixed it. I resume installing it into another simple system to test with working
products it did the same thing if not worse due to the problems it had before. At this point the products from centrecom has damage and/or affected all other
products it was linked to.
Fourth is the most absurd scam attempt ive ever witnessed in this field. I claimed warranty and refund for those faulty parts above specifiying the exact
order numbers and the exact specific information in order of what to refund and what to replace i requested for those faulty parts which caught on fire and
what ever its linked to for refund, then i requested the 3090 to be replaced ande sent back a "new" one at this point someone from centrecom staff team
executed a refund for the 3090 by itsself.. mind you the 3090's have gone up in price since i purchased it at $2k They literally tried to scam me against
my will they tried to refund the 3090 which i advised against. they ignored my instructions and tried to benefit themselves.
Please what ever you do take my story into consideration and shop elsewhere do not let their free shipping fool you its not worth it.
For what it's worth when I worked at centrecom they introduced a repacking procedure where they had all the factory seal stickers from each supplier made up so we could repackage stock as new…this was 2 years ago