Had a problem with my light truck with the rear brakes just randomly/intermittently locking up hard as if you were slamming the brake pedal even when just trying to slowly brake. Thankfully it would only do it at low speed on rare times and could really only notice when the roads were wet but still obviously a major concern.
I took it to the dealer (Isuzu) 4 months or so ago and got charged $600 odd said something was apparently fitted incorrectly. Had a hard time believing it as ive had the truck for 5 years but no problem as long as its fixed I can let it go.
Month later it does the same thing and take it back, try charging me $600 again to "adjust" the brakes and for 4+ hours odd labour and said sorry, I've already paid for this to be fixed a month ago and was eventually told no problem, no charge.
Month later same thing, take it back and was told some other part was randomly winding itself on so they've replaced that and im good, no charge again.
Fine again for another month or so and starts doing it again. I dropped it off and now they're telling me they want $3500 to basically replace the entire rear brake system as "it has the incorrect brakes fitted". I've had the truck almost 6 years at this point and have never had any repair work done on the brakes, so again im having a hard time believing their reasoning. I asked if it has the wrong brakes how has the truck been fine for the past 5-6 years and why was it not picked up the first 3 times i had it in. Couldnt get any sort of a straight answer out of him.
I feel they are just at a loss and just want to replace the entire thing and cross their fingers it fixes the problem.
At the end of the day I need it fixed so i'll pay it, I've requested to at least be credited the initial invoice I was charged as it obviously didnt fix the issue.
I'm not after anyones personal opinion on the matter, but just curious if anyone has any personal experience if by rights/consumer laws do mechanics/dealers etc in general have the ability to just keep charging/miss diagnosing problems and passing it onto the customer? at no point was I told "this might fix your issue" I was just given an invoice and told my brakes were fixed. I highly doubt I have much of a leg to stand on but if anyone has had anything similar and taken it up with the ACCC or Fair trade id love to know how it went.
Isn't there a song about this?
That's not how these forums work.
Can you try a different repairer for a diagnosis / quote?