How to Get Repair Report for Insurance Claim

Ash-Say on 10/03/2021 - 14:18

I have this ongoing faulty product claim with Amart

https://www.ozbargain.com.au/node/608721#comment-10189079

I am now getting to a stage where they are blaming me for the damage(how can I remove polish from the seats unless I sand it!) and it appears they don't want to offer remedy.

I decided to lodge claim with credit card insurance but they are saying I am responsible for producing repair report and they won't do any leg work here or contact Amart.

Who can provide this report at an affordable price?

Amart has already refused that they won't send any person to physical sight the issue and it's unlikely I am going to get anything out of them.

I hope someone who went through credit card insurance claim can provide a guidance here.

Home & Garden Insurance

Comments

  • MS Paint on 10/03/2021 - 14:20
    +2

    So many drama's. How do you cope?

    • Ash-Say on 10/03/2021 - 14:22
      +1

      Very stressful life lol

  • holdenmg on 10/03/2021 - 14:37
    +1

    You said in the other thread
    "I will need to approach Fair Trading and ACCC to get them moving"

    https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

    • Ash-Say on 10/03/2021 - 14:56

      I haven't approached them but I thought that was my last bet to move them.

  • tsunamisurfer on 10/03/2021 - 14:43

    What is a repair report for a table?

    • Quantumcat on 10/03/2021 - 15:04
      +7

      When your database becomes corrupted

      • rompastompa on 10/03/2021 - 17:12
        +1

        mysql REPAIR TABLE dining_set;

  • Patchy01 on 10/03/2021 - 14:48

    You can go to accc or fair trading, but both of them are useless. They will only ask the company to make you an offer and if the company refuses they have no power whatsoever to enforce them. Every Australian business knows this and isn't afraid of the regulators because of that. Fair trading will try to get you to go to the small claims court where the business will send you broke long before you reach an agreement. Good luck.

    • Ash-Say on 10/03/2021 - 15:04

      That's shame. I thought ACCC took these complaints seriously as the business is refusing to offer remedy.

      • robberbutton on 10/03/2021 - 16:52
        +1

        The ACCC only deals with systemic issues (such as misleading warranty policies), not individual complaints.

        You'll need to make a complaint to Fair Trading. Ultimately, FT don't have the power to enforce, but they can assist with making your case with the merchant, and advising further action (such as small claims - which, won't send you bankrupt!).

    • brendanm on 10/03/2021 - 15:19
      +3

      small claims court where the business will send you broke

      How?

  • itsme on 10/03/2021 - 15:07
    +1

    You can enquire with a furniture repairer/someone who does furniture restoration work and see if they are willing to write a report. Ask your credit card insurer whether they will pay for the cost of the quote and what is required in the report: just a repair quote or do they require cause of damage as well.

    • thatonethere on 10/03/2021 - 15:35
      +1

      haha. Good luck finding anyone who is going to repair/restore Amart furniture - "are you drunk/high?!?"

  • Ocker on 10/03/2021 - 15:50
    +1

    I cannot find where you have actually stated what the damage is?

    • 87percent on 10/03/2021 - 16:02
      +2

      It’s in the link at the top

      But, how long did you have the table before you noticed all these defects?

      • mskeggs on 10/03/2021 - 17:24
        +1

        The issue appeared on the second day after we got the kids new roller skates.

        • Ash-Say on 10/03/2021 - 18:08

          Roller stakes can't sand polish :)

    • Baysew on 10/03/2021 - 16:41

      https://www.ozbargain.com.au/node/608721#comment-10189079

      I am having a similar battle with them where the where whole dining set was found faulty. It has chips and faulty polish all over the place.

      They are refusing to send their staff to physically sight it and I have literally sent them over 2 dozen pics. There have been back and forth emails with no resolution.

      Their customer service is blaming that I did chips as their manufacturer is no way could have done that. What a crook bastard!

      I think I will need to approach Fair Trading and ACCC to get them moving.]

  • Logical on 10/03/2021 - 23:21
    +1

    Please provide photos of this damage.

    Did you place a sheet of 10mm glass over the top of the table to protect the lacquer from hot food items being placed directly on the table top which will melt the lacquer?

  • minniethemoocher on 11/03/2021 - 18:45

    Tell them you will take them to NCAT or equivalent. I think it’s less than $100 to file.

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