NordVPN Won't Offer a Refund

JimmyJohnson on 21/02/2021 - 21:02
Last edited 23/02/2021 - 18:18 by 2 other users

Bought NordVPN so I could get NBA league pass at a decent price, knowing I could just get a refund up to 30 days after. Had to go through live chat for this, so the day after I bought it I just asked for a refund and thought that's all done. Got a message from my bank saying I've been charged for another month of NordVPN, contact their live chat again and they said I did request a refund but because I didn't give feedback on why I was cancelling they thought I wanted to continue.

Now have been charged for 2 months. Live chat said I would get an email from their billing department in 2-3 days but did not say if I would be getting a refund or not. Not sure what my options are, the first $17 payment has already gone through and the second month for $17 is now pending as well.

UPDATE: Will be getting a full refund thanks all, enjoy your free trials.

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brendanm on 21/02/2021 - 21:18

+2

Just do a chargeback.
- JimmyJohnson on 21/02/2021 - 21:32
  
  It's from my com bank account, the only thing looks like I can dispute it, doesn't give me an option to charge back and I have to wait for the second payment to go through (can't do anything during pending according to their website)
  - Quantumcat on 21/02/2021 - 22:28
    
    Go to a bank branch
  - Zachary on 21/02/2021 - 22:48
    
    u can still do chargeback if you paid with your debit card, apparently…
    - JimmyJohnson on 21/02/2021 - 22:49
      
      Good news, I'll give them a call first thing tomorrow and see what they say about it I guess, was just going through the automated question/response bot
JimmyF on 21/02/2021 - 21:44

+12

How should I go about this?

Don't be so cheap next time…. You used the service, it worked for what you wanted to do. Next time just pay for 1 month and cancel the service, instead of trying to scam them for a 'free' service.
- JimmyJohnson on 21/02/2021 - 21:50
  
  +2
  
  They advertise a 30 day trial period? Not sure how that's me scamming them but okay
  - JimmyF on 21/02/2021 - 22:03
    
    +11
    
    But it's not a trial. It's a 30 day money-back guarantee and they clearly say this
    
    Try NordVPN risk-free for 30 days
    If you are not 100% satisfied, cancel anytime before 03/23 and get your money back. No hassle, no risk.
    
    I'm finding it hard to see how you hadn't been 100% satisfied. Did the product not work as you wanted? Did you not VPN in to another country and get your NBA league pass at a cheaper rate? Sounds like it all worked to me.
    
    So yes, asking for a refund when it did what you wanted, is trying to 'scam' them.
    - JimmyJohnson on 21/02/2021 - 22:18 Comment score below threshold.
      - Ughhh on 21/02/2021 - 22:25
        
        +18
        
        @JimmyJohnson: Theres a difference between ethical bargains and unethical bargains.
        
        If you air your dirty laundry, prepare to be scrutinised.
        
        JimmyJohnson on 21/02/2021 - 22:26
        
        -6
        
        @Ughhh: I'm okay with people knowing I used NordVPN for one thing then cancelled like many before me
      - JimmyF on 21/02/2021 - 22:31
        
        +12
        
        @JimmyJohnson:
        
        Getting upset at people using a free trial on a bargain website. Classic.
        
        Again, its not a trial. Its a 30 day money-back guarantee. There is a difference.
        
        But you are correct, this is a bargain website, not a scam the company website.
        
        They're not saying I'm not allowed to use it once and then just cancel
        
        They kind of are, Remember them saying this
        
        If you are not 100% satisfied, cancel anytime before xx/xx and get your money back. No hassle, no risk.
        
        Did it not work? Had you not been satisfied when you used the VPN service?
        
        Oh but it did work, and you had been satisfied with the service that got you discounted NBA league pass? So hmmm not really entitled to a refund under this clause.
        
        they are saying they just needed feedback after I wanted to cancel for them to do it
        
        which you failed to do.
        
        Have you CANCELLED the service yet? Otherwise you'll be charged a 3rd month ;)
        
        JimmyJohnson on 21/02/2021 - 22:36 Comment score below threshold.
        
        adanbro on 21/02/2021 - 22:41
        
        +5
        
        @JimmyJohnson: receipts? Otherwise you're just lying to try and justify your sense of privilege.
        
        Get off your high horse and stop FREELOADING HAHA!
        
        JimmyJohnson on 21/02/2021 - 22:43
        
        @adanbro: Receipts of what? Not sure what showing money coming out of my bank account would prove?
        
        jv on 21/02/2021 - 22:46
        
        +8
        
        @JimmyJohnson:
        
        it's a trial.
        
        On their website, it says "30-day money-back guarantee".
        
        No mention of trial…
        
        JimmyJohnson on 21/02/2021 - 22:51
        
        -2
        
        @jv: See below, go bold the part where the guy quotes free trial but it's still not a trial I guess, you guys are just too good.
        
        JimmyF on 21/02/2021 - 22:47
        
        +1
        
        @JimmyJohnson:
        
        "use the free trial for 30 days". Sorry to burst your bubble better luck next time on your white knight crusade good sir
        
        Keep reading…..
        
        https://nordvpn.com/risk-free-vpn/
        
        It says
        
        Try the NordVPN free trial for 30 days. If you are not 100% satisfied, cancel anytime before xx/xx and get your money back.
        
        Oh look that 'trial' is just the money-back guarantee if your not 100% satisfied. So had you not been 100% satisfied?
        
        Sorry bud it's a trial
        
        Sorry bud, its a money-back guarantee if your not 100% satisfied. Clearly says this on the website.
        
        Oh also, take note of this too
        
        Can I use my free VPN trial more than once?
        Unfortunately, to prevent abuse of our generous money-back system, we don’t allow customers repeat free trials.
        
        JimmyJohnson on 21/02/2021 - 22:51
        
        -2
        
        @JimmyF: Why does it mention you can't use a repeat free trial if it's not a free trial?
        
        JimmyF on 21/02/2021 - 22:53
        
        +3
        
        @JimmyJohnson: You mean, why you can't use their money-back refund? Hmmm wonder why they wouldn't allow people to use it more than once ;)
        
        JimmyJohnson on 21/02/2021 - 22:55
        
        @JimmyF: The part where you quoted it saying free trial? Don't try change the words now I'm sorry you got caught out. Just try abit harder next time and I'm sure you'll win
        
        JimmyF on 21/02/2021 - 23:04
        
        -1
        
        @JimmyJohnson:
        
        The part where you quoted it saying free trial?
        
        Did you not read till the end?
        
        Don't try change the words now
        
        Scroll up and read it again, I clearly said
        
        Unfortunately, to prevent abuse of our generous money-back system, we don’t allow customers repeat free trials.
        
        No changing of words
        
        I'm sorry you got caught out. Just try abit harder next time and I'm sure you'll win
        
        I'm sorry you can't read till the end.
        
        JimmyJohnson on 21/02/2021 - 23:07
        
        +2
        
        @JimmyF: https://ibb.co/tMzdxt9
        
        DingoBilly on 21/02/2021 - 22:54
        
        +2
        
        @JimmyF: This guy looks scummy but to be fair NordVPN does appear to actually advertise what OP is saying.
        
        Check:
        https://nordvpn.com/risk-free-vpn/
        
        "3. Choose what’s best for you
        The VPN free trial ends in 30 days. Then you can either choose to continue using NordVPN or cancel your subscription and get your money back. Easy!"
        
        I'd interpret that as OP has. So depending where/what you read it's more like unclear or misleading advertising as in other places they talk about it being more like a money back guarantee then a free trial.
        
        JimmyJohnson on 21/02/2021 - 22:59
        
        @DingoBilly: https://ibb.co/tMzdxt9
        
        It doesn't really bother me what you call it, I'm confused why other people care if it's a trial or money back or whatever. I was just under the impression that you cancel it and would get a refund
        
        jv on 21/02/2021 - 23:32
        
        +8
        
        @DingoBilly:
        
        or cancel your subscription and get your money back.
        
        If it was a free trial, you wouldn't be paying any money to begin with…
        
        JimmyJohnson on 21/02/2021 - 23:36
        
        +1
        
        @jv: https://ibb.co/tMzdxt9
        
        I know it's not in bold but can you still read what it says in the photo?
        
        jv on 21/02/2021 - 23:44
        
        +1
        
        @JimmyJohnson: Which part of 'money back guarantee' on your link do you have trouble understanding ?
        
        JimmyJohnson on 21/02/2021 - 23:48
        
        @jv: Which part of free trial do you have trouble reading?
        
        jv on 22/02/2021 - 00:09
        
        +2
        
        @JimmyJohnson:
        
        Which part of free trial do you have trouble reading?
        
        That part where you need to pay for the free trial…
        
        JimmyJohnson on 22/02/2021 - 00:12
        
        @jv: Glad we both agree it says free trial then, thanks for the chat
        
        jv on 22/02/2021 - 00:44
        
        @JimmyJohnson:
        
        Glad we both agree
        
        Only in your mind, nowhere else…
        
        Ughhh on 22/02/2021 - 10:10
        
        +2
        
        @JimmyJohnson: You're incredibly hung up on the word "free trial", while ignoring everything after that explains the terms and what makes it a "free trial".
        
        The general definition of "free trial" implies no payment to test the service. Think Amazon prime, streaming services etc.
        
        JimmyJohnson on 22/02/2021 - 19:27
        
        @Ughhh: It doesn't really matter what you call it to me, I was just calling it what they advertise it as (i have shown proof of this already), my main issue was after asking for a refund they denied it and kept charging me because I didn't give feedback that was my only problem call it whatever you would like I was just calling it what they call it themselves. It was others who in this thread refuse to acknowledge that if a company themselves calls it a free trial, advertises it as a free trial, then is shocked if a consumer also calls it this? I'm confused about that. I definitely agree using the words "free trial" by them is misleading.
        
        It is interesting to see all the people against using this method on here, when this website is exactly where I found out about it. I guess some people like jumping on the high horse on the odd occasion.
hm on 21/02/2021 - 23:39

Still going
- JimmyJohnson on 21/02/2021 - 23:40
  
  -7
  
  Got an email about 30 minutes ago saying they will be refunding both payments, this was just giving me some entertainment at work to keep replying
  - pegaxs on 22/02/2021 - 09:41
    
    +2
    
    So, not only are you abusing NordVPN’s guarantee, you are now wasting your employers time. Nice way to double down.
Okayy on 22/02/2021 - 06:54

+1

I bought Nord got my refund easily their service dropped my internet speed from 50 to 6-8Mbps.
- JimmyJohnson on 22/02/2021 - 06:59
  
  +1
  
  Thought it was just me going via South Africa to use Google but was extremely slow aswell took a couple minutes just to load search results
c64 on 22/02/2021 - 09:54

prepaid visa/mc gift cards with $0.01 remaining balance on it are good for situations like this
- Luo18740 on 22/02/2021 - 12:18
  
  Not if the first month costs $17
dtxau on 23/02/2021 - 14:02

+1

What a sook, OP couldn't hack it and deleted the description…

NordVPN Won't Offer a Refund

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