Google Product Defect - Need to Send Back to Hong Kong with Lots of Admin

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• 

  pe arl on 15/02/2021 - 16:38

  +1

  I don't have an answer to your question (I'm wondering the same) but the process is indeed onerous and confusing. You'd think even grey import returns would be less complicated.
  No use contacting support though, they won't have a local return address nor any different instructions.
  Guessing you got the CCwGTV… Never again :s

• 

  lunchbox99 on 15/02/2021 - 17:11

  +6

  How else you gonna avoid paying corporate tax if you don't pretend you do no business here?

• 

  bazingaa on 15/02/2021 - 17:21

  +2

  I also need to complete a security declaration that that the shipment doesn't carry batteries etc (

  I think this is only needed for air mail. If it is not filled it will be sent via sea mail. I am not totally sure about this so better to check with the post office.

• 

  AndyC1 on 15/02/2021 - 18:06

  -1

  You did not mention where your bought it from as this is a big one. Where did you buy it from and where was the business located? (Ebay OZ sellers aer sometimes located in HK or China and drop ship to OZ, so these are HK/China locations for the purpose of warrantee).

  Alphabet is a is an international conglomerate with Google being one of their subsidiaries.

  • 

    jimbobaus on 15/02/2021 - 19:00

    +1

    Post literally says he bought it from Google directly.
    (Not sure if it’s been edited since your comment though)

    • 

      AndyC1 on 15/02/2021 - 19:07

      -1

      I can't see any edits and there is no reference to where it was bought. How did you get to the conclusion it was bought directly from Google? (I have bought a phone directly from google way way way back, but I could have also bought it from many local bricks and mortar (but they did not have it in stock when i wanted it))

      • 

        bozbargain on 15/02/2021 - 19:15

        Bought it from Google, as jimbobaus already mentioned, it’s in the post (first sentence). :-)

• 

  FoxJump on 15/02/2021 - 20:17

  I had a similar experience with an Intel SSD.

• 

  datafellows on 15/02/2021 - 20:43

  +2

  I had to return my Pixel 4 due to both speakers failed. Had the same paperwork as you but it was straight forward process and courier picked up the phone and it was shipped to HK.

  Originally I bought the phone from JB Hifi but thought dealing with Google would be easier. Had to order a replacement phone from Google first and when it arrived returned the faulty one. Got never charged for the replacement at any stage even though I entered my credit card details.

  Very happy :)

• 

  endotherm on 16/02/2021 - 01:21

  That sounds like it is the Customs declaration and associated paperwork for shipping something overseas. Not necessarily what Google wants or needs, but various government bureaucracy. Removing batteries is a postal requirement, introduced due to lithium batteries potentially catching fire and becoming a huge liability for the carrier (loss of aircraft/life). It seems to have been mistakenly applied to "any battery" these days, including dry cells and button batteries.

• 

  SmiTTy on 16/02/2021 - 08:29

  Yes. It's a pain in the butt the amount of admin is involved (esp bcos I didn't have a printer)
  I had to do the same thing with my pixel 4a 5g recently. Lots of paperwork. Then u need to call the courier company to book in a pickup, then wait during the designated time slot for them to show up

  That's the down side of buying from Google store. I think next time I'll stick with a bricks and mortar store