Refund/Return TV Due to Faulty Panel within Warranty Period

• 

  Hybroid on 13/02/2021 - 22:52

  +6

  When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

  https://www.accc.gov.au/consumers/consumer-rights-guarantees…

  • 

    N B on 13/02/2021 - 22:56

    -4

    I asked for replacement/refund from GG and Samsung several times but they declined telling it’s a minor problem, not major. But technician report clearly states panel needs replacement for this 75inch TV.

    Should I lodge a ACCC complaint? Anyone got any positive result by raising complain for similar kind of problem?

    • 

      belesci on 13/02/2021 - 23:14

      Maybe ask them to change for a different brand or model and pay the extra etc.
      But I’d just show them the above link and say if not I’ll be putting in a complaint.
      TGG should do it because they don’t lose anything from this. Good luck.

    • 

      Hybroid on 13/02/2021 - 23:15

      +1

      I mean if they repair it and replace the panel, you get the same effective result as getting a refurbished replacement anyway so not sure what you're after if not a refund.

      If you want a refund, I would ask again but I can see the minor/major subjective argument. Suppose if it still plays content fine but just slightly darker on one side, it could be seen as 'minor'. If it doesn't switch on at all, maybe 'major'.

      Don't know but fully understand why you're peeved. Maybe avoid Samsung in future.

    • 

      Ughhh on 13/02/2021 - 23:18

      +1

      But technician report clearly states panel needs replacement for this 75inch TV.

      Panel needs replacement was recommended, not whole TV.

    • 

      JimmyF on 13/02/2021 - 23:33

      They are correct…..It is a minor problem, the unit can be REPAIR and your problem will be 'fixed'.

      If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund

    • 

      lunchbox99 on 14/02/2021 - 09:29

      +1

      So if you get a new panel, I'm struggling to see what your problem is unless you have just decided you want a different TV. I mean the panel is where the fault is located, and they are giving you a new one. What am I missing here?

      I had the panel replaced on my Sony Bravia only a month ago. They literally brought a new panel in a box and swapped all the boards from my TV onto it. Fine with me.

  • 

    jimbobaus on 13/02/2021 - 23:39

    Spots on the screen sadly can be argued is not a Major problem
    So they are within their rights to repair.

• 

  thatonethere on 13/02/2021 - 22:55

  +1

  I guess it will depend on whether it is a major failure or not. Post a picture and let us all decide

  • 

    N B on 13/02/2021 - 23:04

    -3

    [Report]
    (https://ibb.co/vJ7kWVH)

    Correct me if I am wrong, I think replacing a 75 inch TV panel is a major problem. Though Samsung saying it's minor thats why diasagreeing to replace.

    • 

      thatonethere on 14/02/2021 - 00:04

      +1

      Probably on the grey area here I reckon. If the entire tv panel was dead (ie no picture or close to having no picture) then major failure. But some blurry spots maybe? Get some ACCC or local fair trading advice as to their opinion on minor or major.

      Ignore Samsung and just tackle the local store as they have no ability to repair the TV themselves. All they can do is replace it or refund you. Don't let them fob you off to Samsung.

      • 

        Ughhh on 14/02/2021 - 10:09

        as they have no ability to repair the TV themselves. All they can do is replace it or refund you. Don't let them fob you off to Samsung.

        They can talk to manufacturer on your behalf.

  • 

    N B on 13/02/2021 - 23:08

    +2

    Spots on screen
    (https://ibb.co/tQpWc50)

    • 

      ZachBlasphemy on 14/02/2021 - 14:56

      That looks worse/more noticeable than the fault my Hisense TV was showing. 1 year of ownership into the 3 year warranty and I'm getting a refund.

      Mine wasn't an almost $3000 TV so they probably calculated it's cheaper to repair rather than replace, whereas mine was seen to be cheaper to replace/refund than repair.

• 

  yellowfever on 13/02/2021 - 23:07

  Thanks for posting the model number.

  I will not buy Samsung TV in future

  • 

    Frank Murphy on 14/02/2021 - 10:46

    Because of one person's problem with one model? I could point you to major issues and complaints about every single TV model ever made. Will you then never buy another TV at all?

    • 

      yellowfever on 14/02/2021 - 15:12

      yep. also because of OP's experience. Samsung chose repair rather than replacement. Forget that. I won't even touch the brand. I'll stick with Sony TV's.

• 

  stainedteatowel on 14/02/2021 - 00:49

  Had dead pixels on an LG 65", hardly normal replaced quick enough without much issue but I'd notified them a day or two after receiving the tv

• 

  CodeXD on 14/02/2021 - 09:37

  +2

  It is a minor problem. Get the repair.

• 

  karturo on 14/02/2021 - 09:50

  If they're going to repair it and it works fine, what's the problem? Was created in the factory, now in your house - and it'll probably have a better finish there than in the factory!

• 

  AndyC1 on 14/02/2021 - 10:00

  Seeing how long you have had it a while when it was faulty I would get the panel replaced.

• 

  netjock on 14/02/2021 - 12:10

  -1

  Not sure how you repair black spots which are most likely dead pixels but let them try and make a fool of themselves.

• 

  windale on 14/02/2021 - 12:36

  I’ve got a 75inch Samsung too, yellowing on areas of the screen, only a couple of months old too. Samsung will replace the whole screen under warranty. No offer of a replacement unit. Only good thing is store will pick it up and deliver to the technician and also return.

  I figured I could get a replacement tv but might end up with another dodgy screen at least the replacement should be a better option incase there was a faulty batch.