Waste Management Service Obudsman?

• 

  Earl of Lemongrab on 09/02/2021 - 10:17

  +1

  Ouch. So the truck collected a 6.980-tonne bin? With that amount of weight in 11cub skip I would expect significant overflow.

  • 

    Yiannakis50 on 09/02/2021 - 11:02

    Sorry, it was a 15 cub bin - but 7 tonnes is close to 7x Toyota Echos (925kg/each)

    • 

      pharkurnell on 09/02/2021 - 11:26

      or 7 tons of sand… they both pack differently.

      • 

        Yiannakis50 on 09/02/2021 - 12:23

        true, that's why they offer 'dirt' bins charged differently

        • 

          Caped Baldy on 09/02/2021 - 13:24

          @Yiannakis50: If it was water you would only need to fill it to less than a quarter capacity. The weight is probably right.
          Shenanigans are afoot per rightguy's comment.

• 

  pharkurnell on 09/02/2021 - 10:17

  7 ton of plaster and timber??

  Ask for the weighbridge docket…

  3 ton over? you'd know that when picking it up off the ground if you were the regular driver.

  Not much you can do I dont think.. but leave some feedback.

  • 

    Yiannakis50 on 09/02/2021 - 11:07

    I feel the same way, doesn't make sense.

    They did send me the weight bridge docket which makes me questions its accuracy/calibration..

    If I work out the plaster I threw out as SQM it was roughly 400sqm * 8.5kg sqm = 3.4 tonnes.

    7 tonnes of plaster would need to cover an area of 7000/8.5 = 823sqm

  • 

    Caped Baldy on 09/02/2021 - 11:07

    +1

    It is possible if 11 cubic metres and OP said they stacked it compactly. We need some pics or ms paint drawings.

    • 

      pharkurnell on 09/02/2021 - 11:25

      its now grown to 15 mtr bin….

• 

  bobbified on 09/02/2021 - 10:43

  +1

  3 tonne overweight is quite significant.

  Either the company provide some sort of proof of the weight or do a chargeback on your credit card.

• 

  onetwothreefour on 09/02/2021 - 11:05

  I ordered a 1 tonne skip a few years ago and was charged for 1.3 tonnes which I accepted as I put a lot of stuff in that skip. I definitely would have noticed if I went over by 2980kgs, my back would have been killing me!

  • 

    Yiannakis50 on 09/02/2021 - 11:09

    +1

    I did make sure to layer the plaster carefully but it still doesn't change the fact it was close to 3 tonnes over!

    When you get a 'skip' you pay for the cubic meterage, if they charge by weight, they should add a weight indicator or something

    • 

      onetwothreefour on 09/02/2021 - 11:34

      When you get a 'skip' you pay for the cubic meterage

      Don't be so sure about that as mine was by weight, double check what you paid for.

• 

  JimmyF on 09/02/2021 - 11:15

  +2

  So based on your later comments it was a 15 cubic meter bin, not 11, you claimed you packed/layed with plaster and wood to the top, but now surprised that it went over the 4t weight limit you paid for?

  15 cubic meter bin, layed/packed to the top would easily be 7t. Nothing to see here.

  When you get a 'skip' you pay for the cubic meterage, if they charge by weight, they should add a weight indicator or something

  You had been advised you are only allowed 4t when it was delivered.

• 

  rightguy on 09/02/2021 - 11:20

  Just contact your credit card and dispute the extra over payment with them. State that contractually that's not what you agreed to and get them to reverse the charges

  • 

    djkelly69 on 09/02/2021 - 11:31

    +2

    I ordered an 11 cub skip bin, I was advised not to put concrete or tiles in the bin as it only had a 4-tonne capacity.

    (From OP)

    Sounds like it is what he contractually agreed to.

    • 

      rightguy on 09/02/2021 - 12:13

      +6

      I work in waste management. That's not how Skip Bins are advertised. They are advertised that as long as you don't put concrete, tiles or bricks in them that you should be able to fill them to the brim with other sources of waste.

      To be clear a 15m3 bin should not have a 4T limit. They should have a 10T limit. To give you some sense of the concept general waste is around 480kg a m3. That would mean general waste which includes just plastic, food scraps, etc would be a minimum of 7T to the top of that bin. And that's considered lightweight materials. So you shouldn't be hiring out a 15m3 bin, advertising that you can actually utilize all of it and then putting a 4T limit on it. It's a scam. 100% a scam. It's like advertising a storage space at 20m3 and then finding out you can only use 3m3 of it because of ridiculously low load limits on the suspended slab.

      • 

        Yiannakis50 on 09/02/2021 - 12:28

        I appreciate the input, this is the sort of feedback I was after from an insider in the industry….

        even if hypothetically I did pack an extra 3 tonnes into the bin, I followed their 'contractual agreement' of 'lightweight' material plaster & timber to a tee and used the height of the bin as a guide (as a consumer that is the only tool at my disposal)..

        thank for the re-assurance.

      • 

        petry on 09/02/2021 - 12:30

        +1

        excellent post mate - reminds me of how this site used to be.

• 

  Cheaplikethebird on 09/02/2021 - 11:41

  +3

  Waste management ombudsman - literally bikies.

• 

  Drakesy on 09/02/2021 - 12:40

  Did they forget to load the bin back on the truck after emptying!!??!
  3 tonnes is a lot of waste

• 

  WreckTangle on 09/02/2021 - 18:10

  Did it rain lots & soak through the materials?