In-Store Cashback Issues with Cashrewards

macr0hard on 08/02/2021 - 15:32
Last edited 08/02/2021 - 16:06 by 1 other user

Has anyone been able to claim cashback from cashrewards with your credit card? I recently went to one with a cashback and the claim got rejected.

They said it was because I paid with EFTPOS, but that's not true.

On the receipt it says

"Tyro Payments EFTPOS"

then underneath that it has

"MasterCard Citi Credit"
card number same as what I have saved in cashrewards

I simply paid by tapping with pay wave and now they're saying I paid with EFTPOS. What else was I supposed to do? Had already replied back to them but how else can I dispute this?

Related Stores

Cashrewards

Third-Party

• 

  MS Paint on 08/02/2021 - 15:35

  What else was I supposed to do?

  • Insert card.
  • enter PIN incorrectly 3 times.
  • sign for transaction.
  • 

    Baysew on 08/02/2021 - 15:48

    -Insert card
    -Select Credit
    -Enter Correct PIN

    • 

      macr0hard on 08/02/2021 - 15:49

      so paywave is not considered credit?

      • 

        Baysew on 08/02/2021 - 15:53

        Sorry, was trying to point out that there is no 3 times wrong PIN and you get to sign for transaction.

• 

  Baysew on 08/02/2021 - 15:43

  Tyro processes tap transactions via "Least Cost Routing". In your case via EFTPOS rather than Mastercard

  • 

    macr0hard on 08/02/2021 - 15:48

    but how would I know what that business uses? I should've asked them what they use before tapping the card? So this business is just going to use a cashback as a bait and then no one would get the cashback because this processing type is going to make everyone ineligible

    • 

      Baysew on 08/02/2021 - 15:55

      Perhaps ask Cash Rewards. You haven't provided any details about the CashRewards deal you were chasing.

      Not every business uses Tyro.

      • 

        macr0hard on 08/02/2021 - 15:57

        no particular deals. Just an in store cashback rather than anything online https://www.cashrewards.com.au/in-store/offers

        • 

          Baysew on 08/02/2021 - 16:01

          @macr0hard: If your card was a credit card - should have been processed via Mastercard. If debit card and Tap & Go - via EFTPOS.

          • 

            macr0hard on 08/02/2021 - 16:03

            @Baysew: It was a credit card. In the receipt it says "MasterCard Citi Credit". I thought I only needed to tap, didn't know I had to insert it.

            • 

              Baysew on 08/02/2021 - 16:05

              @macr0hard:

              Cashrewards In-Store Offers are available to all members who link their valid Visa or Mastercard credit or debit card to their Cashrewards account.

              • use your linked Visa or Mastercard card to pay for your purchase in-store at the participating store; and select ‘Credit’ or the payWave option to complete your transaction.

              I can see your issue here! And as you used a Credit Card, should have gone via Mastercard.

              • 

                macr0hard on 08/02/2021 - 16:06

                @Baysew: ok, so select "Credit" or payWave right, I did payWave, so it was just a tap. So this is an issue with the merchant, not me?

                • 

                  Baysew on 08/02/2021 - 16:11

                  @macr0hard: It is an issue with Cash Rewards as per their T & C's

• 

  kyle on 08/02/2021 - 22:57

  Watching this thread with interest. I've used this at Caltex when it first started and it worked.

• 

  Store Reptightarse @ Cashrewards on 09/02/2021 - 09:42

  Hi macr0hard. Feel free to PM your CR ticket number, and I'll be more than happy to look into this for you. Thank you.

  • 

    macr0hard on 09/02/2021 - 09:44

    thank you! have PMed you.

• 

  macr0hard on 09/02/2021 - 11:42

  +1

  Thank you very much @tightarse for helping me resolve this. I can see the transaction registered in my CR account now. Cheers to the great work supporting us here as always.