Anyone Had Any Luck Getting a Refund from Jetstar?

RetroGameNerd on 02/02/2021 - 10:19

Hi all,

I'm booked to fly to Brisbane and back via Jetstar next weekend, however I need to come back a day earlier than originally planned. Jetstar want $155 to change my flight, meaning it's cheaper to rebook with another airline.

Has anyone had any luck recently with getting a refund from Jetstar? If so, what excuse did you use?

Obviously airlines are airlines and they have a reputation for having a deathgrip on your cash, but I just can't stomach the idea of paying for a product or service and not being able to be refunded if life happens and you can't make your booking.

Thanks in advance.

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Comments

  • bdl on 02/02/2021 - 10:24
    +3

    if life happens and you can't make your booking.

    Hello Travel Insurance.

  • jimbobaus on 02/02/2021 - 10:25
    +5

    If you buy a saver ticket you agree to the terms and conditions of that ticket

    https://www.jetstar.com/au/en/help/articles/starter-fare-rul…

    Refunds on fare and Jetstar add-ons
    Non-refundable, except in certain circumstances including under the Australian Consumer Law, your local law or Conditions of Carriage or if you have purchased FareCredit.

    • RetroGameNerd on 02/02/2021 - 10:40
      -1

      That's a pain. Was worth asking the question anyway.

      Feels wrong that they can get away with tat sort of thing.

      • jimbobaus on 02/02/2021 - 10:41
        +3

        If you want a flexible ticket they do sell one with full flexibility, part of the conditions of the cheap ticket is that they are non refundable
        I agree with you 100% but yeah sadly this has always been the case with the cheap tickets

      • Ughhh on 02/02/2021 - 13:33
        +2

        Feels wrong that they can get away with tat sort of thing.

        They told you upfront though when you bought the cheaper tickets….

      • dust on 02/02/2021 - 15:40
        +1

        How dare they uphold the terms and conditions you agreed to at time of purchase!

  • jellykingdom on 02/02/2021 - 11:00

    I did get a credit refund, but damned if i know what to do with all the credit i have AND already had (got some flights as xmas presents)

  • theoracle30 on 02/02/2021 - 11:11

    Unfortunately, Jetstar doesn't have a flying flexible policy waiver anymore like Qantas, and the only way to avoid change fees is to purchase a bundle with the fare. Looks like you're out of luck :(

  • Fat Horny Ghost on 02/02/2021 - 12:11

    Compassionate reasons eg. death family member or health issues

  • Cave Fire on 02/02/2021 - 13:24
    +1

    You can cancel a non refundable and get your taxes + fuel surcharge back as per here: Pointhacks link $50 admin fee, taken from your refund though.

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