Outdoor under Cover Marri Table & Benches - Issue with Supplier & Product

Ljasonsharp76 on 23/01/2021 - 16:45
Last edited 24/01/2021 - 14:11 by 1 other user

Hey Fellow Oz'ers! :-)

Would be grateful for anyone's input on this….

Basically I bought a Marri Picnic Table with bench's for my outdoor alfresco which has been converted to a bar area. I purchased a Marri Table and told the company I bought this from multiple times it was for an outdoor undercover area and within the first 3 months of purchase the wood has expanded has massive gaps, sharp edges and in many area's to put it bluntly look's awful and is dangerous for kids.

I spoke to an independent adviser and they advised me that they should have said this type of timber wasn't suitable for an outside undercover area when I told them what my intentions for the table were and if it got repaired this will happen again and again and I will always have this issue as the timber isn't suitable to be outside.

There was nothing noted on my receipts or still nothing on their website about that this wood shouldn't be outside regardless if undercover or not.

I've asked them for a full refund or to replace with a wood of same standard or higher that's suitable for an outdoor undercover area and I have two person's that were with me when the purchase and pick up was made that heard me saying it was for outdoor undercover to the person at the company "verbally".

Table is only 3 months old and I paid a reasonable amount and wondered if anyone has been in a similar situation??

I've they don't refund I'm thinking of taking it to a small claims court due to the amount paid.

Any feedback would be gratefully received for anyone been in a similar situation.

Thanks in advance for taking the time to respond :-)

Here's the images of the table

Home & Garden Furniture Outdoor Furniture

Comments

  • MS Paint on 23/01/2021 - 17:08

    Just pony up for a nice teak or jarrah setting and it will outlast you.

    • mskeggs on 23/01/2021 - 17:10

      Will still weather if you don’t maintain it.

      • MS Paint on 23/01/2021 - 17:15

        And that adds character or just scrub her back and oil her up

    • jasonsharp76 on 24/01/2021 - 11:21

      Thanks, I think I will upgrade to a Jarrah

  • mskeggs on 23/01/2021 - 17:10
    -1

    I don’t know who your independent advisor is, but would be interested in the license and accreditations they hold to be able to give such authoritative timber advice!

    I think your comment is saying:
    I bought an outdoor table, but it has weathered significantly in a short time.

    I don’t know why your table has weathered, since you apparently keep it under cover.
    It is pretty usual for outdoor timber furniture to weather, so I guess you are saying it has done so more than you expected?

    Did you oil the timber, and maintain it?

  • mskeggs on 23/01/2021 - 17:13

    For east coasters like me not familiar with Marri timber, here is a spec sheet:
    https://www.woodsolutions.com.au/wood-species/marri

    • jasonsharp76 on 24/01/2021 - 11:36

      The person I spoke with is over 30 year in the timber business that's why I've taken their advice and advised me that for his customers that it's not really suitable for outdoors and that it should be polished with polyurethane. As for you point on oiling the table yes I have done this since I bought this 3 months ago.

  • bloom on 23/01/2021 - 17:25

    How much was it?
    Pics to prove it

  • jasonsharp76 on 24/01/2021 - 11:43

    Here's the images of the table if anyone want's to look

    https://www.dropbox.com/sh/w0qu95ofy5ccnku/AADpNnmR3f4qPbO-P…

    • mskeggs on 24/01/2021 - 12:57

      The splitting looks pretty poor.
      What was the seller’s response?

      • jasonsharp76 on 24/01/2021 - 13:06

        Hi, Yes I agree it's quite a split, I've mentioned my expectations and it's with them now, I'll have an answer tomorrow once they've spoken with their factory…I just wondered if anyone has been in a similar situation and what their outcome was.

    • MS Paint on 24/01/2021 - 13:33
      +1

      Looks like it has split in natural areas. Maybe it wasn't dried properly before being converted to a table top.

      • Baron-K on 24/01/2021 - 19:27
        +1

        Clearly unseasoned timber, that is a massive amount of movement in 3 months. If they offer to repair the table I'd decline. It would take a total 2 to 4 years of drying time since slabbing for that timber to become stable.

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