Trouble Porting out of Circles.life

Lsycore on 12/01/2021 - 14:31

I am trying to port out of circles.life to Kogan mobile.
I was one of the few that ported to circles.life during their 1st 100gb for $28 deal.

Ever since porting to circles.life I can't receive sms messages or calls from certain providers or phones, I am uncertain whether it is phone related or sim related, because it worked previously before I ported to circles.life. I own a Samsung Galaxy S10+.

Now I am trying to port out of circles.life to Kogan mobile but I can't receive any text messages to confirm the port from my side, so now I am stuck.

I've stuffed up on my part when porting to Kogan mobile by putting prepaid instead of post-paid stupid mistake… so now the port is just stuck there and I cannot receive a port failed email from Kogan.

I've discussed this issue with circles.life and they will forward it to Optus to look into it, but I've also got them to look into it early last year and nothing has came out of it and I've brushed it off since. All Optus has done previously was rebooting the connection from their side and checking whether there is any issue within my local area, before handballing it off and saying that It is probably a phone issue.

Can I please get some assistance as to how I should go about porting out of circles.life

Thanks ozbargain

Mobile

Related Stores

Circles.Life
Circles.Life

Comments

  • herecomestheoost on 12/01/2021 - 15:42
    +5

    It would be quicker to get a new phone number, text all your friends, change details with every company and service you use than to get circles life to do anything… I actually feel for you being with that company.. What a pain.

  • DaddyJi on 12/01/2021 - 20:49

    You might want to try contacting Kogan. I've ported to Kogan from Circles and I contacted their customer support over the phone. They helped me with port successfully.

    • sycore on 12/01/2021 - 23:38

      I've contacted Kogan and they said they cant initiate the port unless I confirm through SMS and they handballed it back to circles.life saying that I have to discuss with circles.life to fix the SMS issue

  • bajirao on 12/01/2021 - 21:06
    +1

    I have moved from Circles to Voda without any issue - well 1 issue and that is regarding my Circles account number - some operators need the alpha also and some just numbers in the account number. So if your port fails due to this then just use/do not use the letters in Circles account number.
    Though i think you are referring to another issue. I did not face any problem with getting verification text from Vodafone. Best bet is call Kogan and talk to Kogan associate.

  • sycore on 13/01/2021 - 13:41

    Just an update, I was playing around to see whether I can receive sms from other carriers through their porting application, I tested out Belong and it worked successfully.

    Purchased a Belong sim and ported out to Belong and then ported towards Kogan afterwards.

    Now I can receive calls and sms from everyone.

  • Nickma99 on 01/08/2022 - 18:07

    Rip. This is happening to me. Was that the easiest way in the end? What an effort.

    • sycore on 02/08/2022 - 02:06

      Yeah, that was the easiest way. Just have to double check whether you can receive sms from other networks e.g. telstra instead of optus.

      Bought a new sim from Coles, Belong or Boost should be fine> Port towards new sim > Then port to the sim you want

      It was the biggest headache and glad that I am out of their 1 year deal. Definitely will not be going back to them.

      • CirclesSuck on 27/02/2024 - 14:41

        I stumbled upon your thread about circles and ive ported my number ive been using for life
        Your topic is the exact issue im facing

        If you have any other insight id appreciate it so much

        Tried getting others to message from other carriers so far no good

        Thank you for your time!

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