Techfast - Resell - Warranty Claim advice

Lmomptdeals on 03/01/2021 - 22:22

Hi guys,

A friend bought a PC from techfast during lockdown (may 2020) but decided gaming/PCs are not for him.

I purchased the PC off him about 2 months ago but now the PC has stopped working. It fails to power up, some of the pilot LEDs light up, but the PSU/CPU or any of the fans don't turn on when I press the power button.

It's either the PSU or the mobo that's dead.

There has been no modifications or use outside of "normal" just light gaming and general work/PC use.

Either way, the PC is still in warranty till May 2021, but their terms state not for resale and warranty is not transferable in their CIS.

What should I do?

Should I attempt to claim the warranty?

Can I claim the warranty on behalf of my friend?

Should I advise my friend to claim it incognito on my behalf?

Computing

Related Stores

TechFast
TechFast

Comments

  • Morien on 03/01/2021 - 22:27
    +11

    Get your friend to claim it.

  • salrock on 03/01/2021 - 22:27

    Claim it under your frds name with his permission .

  • burningrage on 03/01/2021 - 22:30

    Oh my. Another techfast warranty story but yes, have to get your friend to claim for you.

  • Thy-San on 03/01/2021 - 23:16

    I thought warranty was by product not to the customer. Doesn’t accc says that somewhere

    • momptdeals on 04/01/2021 - 00:18

      Those were my thoughts as well.. ACL/ACCC states warranties apply for the product irrelevant to who the user is.

      Is it even lawful to state that warranties are not transferable?

      How would this exact situation pan out for gifts? Surely people buy gifts and pass on the receipt/proof of purchase to the gift receipient. Surely that does not invalidate your warranty..!?

      • xuqi on 04/01/2021 - 02:05

        http://www6.austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/cons…

        The person who is provided goods as a gift from a consumer has the same rights, and remedies as would be available to the consumer under Sections 259->266.

        If a consumer acquires goods from a supplier and gives them to another person as a gift, the other person may, subject to any defence which would be available to the supplier against the consumer:

        (a) exercise any rights or remedies under this Subdivision which would be available to the other person if he or she had acquired the goods from the supplier
        (b) any reference in this Subdivision to a consumer includes a reference to the other person accordingly.

        In your case, I suggesting asking your friend to claim so as to streamline the process. Better still buy & install a high quality PSU for use (Corsair 80+ Gold or better with 7-10 years warranty).

  • scrimshaw on 04/01/2021 - 01:52
    +4

    You probably should just replace the power supply first and see if it fixes the problem. Please don't buy a sub $50 PSU from Aliexpress / eBay and call it a day. Buy one with good reviews.

    Assuming that the desktop was bought as-is without selecting any of their upgrade options, your friend's build may have been cursed with a generic PSU. One that probably has no business belonging in a system built for gaming in mind.

    It may be tempting to just claim the warranty because it doesn't involve spending money (have your friend contact them via email) but TechFast might just replace the power supply with a equivalently crappy one, which may or may not last (depending on your luck) — in which case you'd still be wasting time sending the PC back and forth for part replacements.

  • momptdeals on 04/01/2021 - 09:56

    The system is pretty budget. I only bought it because it was really cheap so I don't feel like spending much more than $80 for a PSU.

    Would something like this do? Bear in mind that 550w was in the system previously and 750 would be overkill but the 550w option is out of stock.

    https://www.amazon.com.au/dp/B07T8TM34Y/ref=cm_sw_r_cp_apa_f…

  • momptdeals on 07/01/2021 - 17:54
    +1

    Just an update on this one. Techfast were more than happy to honour the warranty regardless of who purchased the product.

    They offered diagnostics over email correspondence, and agreed to either send replacement parts, or send back to base all at their expense.

    I know they get a bit of grief about their warranty process, but this was a good outcome for me.

Login or Join to leave a comment
Login Join