I live in Sydney metro and Telstra simply has weak indoor 4G reception. I have an Optus SIM in my second SIM slot and it works when I'm out of Telstra 4G range.
So far I've noticed subpar reception indoors in Sydney CBD, and when working on the train it would drop out near Redfern and Campsie. Generally it's just indoors that I have problems with though.
Has anyone had any experience in getting out of a contract due to poor reception?
Not sure if it's legit a 'fault' or just simple incompetence. Maybe they're too busy building networks in rural areas.
That aside, it's been quite difficult trying to contact them due to covid, their phone number asks to use live chat, and live chat seems to only give me the option to chat to a bot.
Make a complaint with the online form https://say.telstra.com.au/customer/general/forms/Email-Comp…, if they don't get back to you within 2 weeks or your not happy with their solution then escalate to the TIO. This and the Telstra store is the only reasonable way to contact them, that My Telstra messages is pathetic.
I was genuinely interested in reading your problem till the sling off remark about “rural areas”. Let me educate you to the reality of many rural users, myself included. We bounce around on 3G for a while, signal escalates between 1-3 bars, signal falls out and “no signal” for a couple of hours … oh look, we pinged to the 4G tower! And had one one hour of full service in last two days. Oh, and our download speed is between zero and 3mbps.
And that’s WITH a 2K antenna and booster!! That’s the reality of rural users and I can assure you Telstra aren’t putting anything whatsoever our way.
I never meant to mock rural mobile users like yourself, but it's a general idea that Telstra is the best one out in rural areas, is it not? It doesn't just magically happen as they actually need to invest in those areas to provide service, and I would imagine Telstra doing more of that than the other two.
Being in Metro Sydney and having Optus working fine in areas while Telstra can't just seems odd to me, especially on so many occasions.
Rural users are entitled to decent phone service too
Yes. Telstra has been bad the last few months. May be they're doing something to the 4g so that people switch to 5g at a higher price.
agreed, my data has been really slow of late. Good thing my contract ended mid of December.
You can leave Telstra contracts whenever you want, unless you are on some grandfathered plan then there's no penalty for leaving early anymore.
Boost full coverage is not as good as Belong wholesale coverage at my location somehow. Telstra is always the last option for me.
It is a location issue rather than a reputaion issue.
Same device?
Same device. It seems good on Boost today.
Check your Access Points on Boost. Have u added "dun" to the APN Type? For certain phones it is necessary to use as Hotspot, but adding "dun" screws up the internet speed, I have noticed sometimes!
Your APN Type should just have "default" and nothing else, not even "default,supl"
Let me know if this helped.
So I have a friend who used to live in an apartment with direct line of sight to a Telstra transmitter, but the reception and data rate were shit. I think Telstra install a booster at Telstra's cost (good will gesture etc). This may be the intermediate step if you speak to their chat bot.
Unsure what type of contract you have, like does it have handset repayment plan etc. Early termination fee /buying phone outright will still apply because is not like your handset is broken.
so basically youve done nothing to help resolve the issue
not true he's asked for advise on ozbargain
Your reply doesn't seem too helpful, but hey - we're in a free country so say what you want.
What is your phone ? does it has B28?
This. Bet it is simply the ops phone.
ZenFone 7 Pro, and yes it does have B28.
where bought
Try this link https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2…
It works better than their app.
Why jump straight to wanting to exit the contract?
Have you tried contacting Telstra and raising a fault?
Telstra aren't just gonna take your word for it. You need to at least have tried to resolve it before considering alternate options..