The Good Guys Concierge $20 Credit Now Has a $100 Minimum Spend

LZekil on 02/01/2021 - 09:22
Last edited 02/01/2021 - 09:28

I just received my Good Guys concierge credit this morning via email (rather than SMS) and noticed there is now a $100 minimum spend. It seems they can change the credit conditions at any time per the T&C's.

Image of email here": https://pasteboard.co/JHGv1d5.jpg

I'm annoyed. I obtained the Concierge service with my coffee machine on the proviso that I could buy beans, descalar etc a few times a year. In fact, that's how it was sold by the sales staff. Now it feels like a marketing scheme rather than legitimate benefit.

Any other experiences, thoughts?

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Comments

  • oscargamer on 02/01/2021 - 09:31
    +1

    Surely t's and c's can't be changed afterwards?

    Just talk the good guys and ask for a refund of the concierge cost or a reversion to what it was.

  • holdenmg on 02/01/2021 - 09:47

    Expiry of 09/01/2021.
    Man, they aren't taking prisoners…

  • saimone on 02/01/2021 - 09:56
    +1

    Promotion ones?

    • Zekil on 02/01/2021 - 10:05

      You could be right. I think this is different (see explanation in a seperate post), but fingers crossed.

      I'm keen to see if anyone else got the credit email.

  • tojy on 02/01/2021 - 09:56

    This isn't your 'actual' Store Credit that you generally recieve as a part of the Concierge service.

    It's just a one-off thing, got an email like this a couple of months ago, got riled up coz I literally had been told the week before that there was no minimum spend while buying my Fridge.

    Either way just call them up and confirm to be a 100% sure.

    • Zekil on 02/01/2021 - 10:04

      I should have added: the bottom of the email includes a link to their normal "GOLD SERVICE EXTRAS" T&C's with the standards $20 voucher credit terms. This one: https://thegoodguys.sirv.com/Content/2021FY/Concierge/wk8/TG…

      I really hope you're right and it's just a one off promotion. But they normally link to seperate, discreet one of T&C's, so I'm not holding my breath…

  • spersephone on 02/01/2021 - 13:10
    -1

    The Concierge scheme is mainly a waste of money, it’s too restrictive and you’re given little time to use it. Unless you were planning to purchase something, it’s pretty much pointless.

  • Daabido on 02/01/2021 - 14:21
    +1

    Why would you want to buy beans from The Good Guys, or am I missing something?

  • muckingfuppet on 03/01/2021 - 14:24

    I feel jipped too. I was told "hey you get over $100 worth of vouchers back from it"…

    They even delivered a fridge, and didn't take the other fridge back.. and refunded us $10 for the mixup. (I live in a tiny apartment. Could barely move around the unit with the spare fridge hanging around).

    But hey look. I guess I went with TGG because of the bargain, not because of their stellar track record of customer service :S

  • ozeone on 11/04/2022 - 10:28

    Hey Guys,

    Slightly off topic but still related to the Concierge benefits, got this email about a Easter promotion where you get Bonus store credit of $50 for a $400-$599 spend and $100 store credit for $600 plus spend. I have spent $1000 plus on a Eufy security system yesterday 10/04/2022 and the promo is valid from 11/04/2022 to 18/04/2022. Any way from your experiance to somehow have the Invoice re done as at today……

    Appreciate your help fellow ozbargainers :)

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