Kogan has continued its growth through acquisition by purchasing Mighty Ape for $122M AUD / 127M NZD
https://www.stuff.co.nz/business/industries/123588164/austra…
Mighty Ape has always been decent to deal with with customer service and support that one would expect from a decent retailer.
Kogan on the other hand are good at buying up brands, slashing costs by reducing front line or customer service staff (or sending it offshore)
Just like they have done with Matt Black (they also own the online brand of Dick Smith but it was dead in the water when they bought it)
Kogan and customer service are not a good fit.