I had bought from coles online on Monday by using their special Cyber Monday coupon code. They had a number of multi buy sales on products but when I did click and collect on my order, I found that the multi buy discounts was not applied on the overall order. I was charged about 5 dollars extra on my total bill. That might be a small amount but if I hadnt looked at the bill in detail, I would have easily missed it. When I contacted the customer care, they said they would give me a credit in my online account but when I enquired what about other customers who would have bought up during the sale. How are you guys going to inform that there is a glitch in the online software during this sale, they could not provide me any assurance. Moreover, they were only ready to provide the credit for online purchases and not in store. After such a day light robbery, I dont want to further purchase from coles online.
So, guys, if any of you guys have bought from the cyber sale….please check your bills and raise a complaint against Coles. They should not get away with it.