Can anyone help me out with this or suggest a solution?
On 30th October I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; it took me about ten minutes online. Three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placing another order for me; this was also "cancelled" within 24hrs.
A further chat got as far as Telstra posting a SIM to me, but it was (really badly) mis-addressed to a non-existent address and StarTrack were unable to deliver. They returned it to Telstra.
An email from Telstra suggested that I get a "blank SIM" from a Telstra shop and then call them back.
A visit to the Telstra shop (where they said they couldn't help bc I had an order "in progress"), but gave me a "blank SIM" to replace the one lost in transit; they suggested I call Telstra support and have this SIM activated.
Another online chat where I was told there is no such thing as a blank SIM and the agent ordered me a SIM (which arrived, but turned out to be a completely useless replacement Boost SIM).
Another 5hr chat where an agent said that they would place a further order for me. I received no email confirmation of this order after 48hrs.
A Twitter conversation regarding this most recent order which culminated in them forwarded me to online chat after several hours.
That chat resulted in an agent generating another order for me and sending out a SIM (12/11/20).
When I didn't receive an order confirmation number via email, I jumped on chat again.
A further 4 hour chat followed in which the agent said my issue was being dealt with by the "back of house team", but then queried if I had ordered a SIM when I asked when I should expect delivery.
That agent then told me (after 4 hours) that they will need to look into it further - and this will take them 1-2 hours.
They then disappeared.
I've been checking my mailbox daily since and on Friday of last week I discovered that the SIM had again been misaddressed.
Startrack told me they could add my unit number to the package and re-attempt delivery, but they instead returned it to sender and I'm no closer to having the plan I ordered in October.
This is all just incredible, and beyond a joke. All I want is a SIM only plan and for my existing number to be ported to that plan.
Surely this is Telstra's core business?
[UPDATE 1/12/20: Instead of cancelling my order as promised via email last week, Telstra have instead mailed me yet another SIM]
[UPDATE 2/12/20: It transpires that Telstra have again sent the SIM to the wrong address. One that has NO conneciton to me. They informed me that once the SIM is returned to them, they can then cancel the order. When I checked the order status, the order had already been cancelled]
[UPDATE 3/12/20: My phone has stopped working. Queries to Boost confirmed that Telstra have transferred my number to a specific prepaid SIM. I do not have this SIM; as a result I no longer have a working phone]
Boost to Telstra or vice versa
Step 1: Port to a non-telstra carrier
Step 2: Port back to Telstra.
plenty of posts (including one by me) as to how trying to do it internally at Telstra ends up with errors galore.