[Price Error] 1000 Litre Composter $25 Delivered (Was $345) @ GardensOnline (Free Membership Required)

Lspirrowhack on 15/11/2020 - 18:52
Last edited 16/11/2020 - 10:01 by 3 other users

Moved to Forum: Original Link

Maybe an error but my girlfriend ordered one and was charged $25. Signing up to the frequent flower club automatically took $320 off the price at checkout.

Copied from the site:

Thermo-Star composter are designed and made in Germany to the highest standards to create optimum conditions for efficient composting.

The materials used are a unique, foamed recycled polypropylene product called Thermolen.

Thermolen is an innovative, quality material developed specally for use in composters. Because it is foamed, Ther-molen makes highly insulating walls. The heat produced is retained more easily inside the composter, which accelerates the composting process.

Thermo-Star composters are very easy to assemble and extremely sturdy in use. The unique securing rods slide in/out easily to allow access to any of the panels to remove fully composted materials from the lower levels. Plenty of air holes allow the compost to breath - air being a vital element in efficient breakdown of contents.

They are available in 400 litre, 600 litre and 1,000 litre sizes.

An optional soil fence is available, sold separately - as listed on this page.

This product is shipped free of charge to the following zones NSW, ACT, Victoria, South Australia, Queensland zones 1 and 2 and WA Zones 1 and 2. Please call our office for a shipping quote to all other areas.

Details
Dimensions: 1300mm long x 1300mm wide x 1020mm high

Weight: 20kgs

Thermo walls + ventilation slots: ideal climate for accelerated composting

Removal: possible on every side of the composter

Filling: Through lid integrated into the cover

Long service-life: UV- and weather-resistant

Saving household waste charge

Saves fertilizer, compost is nutritious – the best humus soil for your garden

The Thermo-Star is made of the quality material Thermolen®

N.B. Please provide a street address as this will be delivered by courier who cannot deliver to PO Boxes.

Mod: Price error (or 'hacking' as the store calls it), orders are being refunded. See comments.

General Discussion

Related Stores

gardensonline.com.au
gardensonline.com.au

Comments

  • Shoocat on 15/11/2020 - 18:55
    +4

    As you say, very likely a pricing error, and a big one at that. Can't see them honouring it, but best of luck

  • mduncan2 on 15/11/2020 - 18:56
    +1

    Great price!
    I don't think I need this, so I'm going to skip it and let another OzBargainer grab one or two.

    • Skinnerr on 15/11/2020 - 20:29
      +1

      I don't think I need this, so I'm going to skip it cleanse my Ozbargainer concious and let another OzBargainer grab one or two.

      There we go.

  • Lone star on 15/11/2020 - 18:59
    -1

    Must be price error. It shows now $345

    • spirrowhack on 15/11/2020 - 19:03
      +2

      Did you do the sign up first?

      • NPB on 15/11/2020 - 19:37
        -1

        same $345, sign up first and then closed the browser, reopened the browser and then worked.

  • sakg on 15/11/2020 - 19:00

    Do you first need to sign to frequent flower club or you need to buy first

  • cafelah on 15/11/2020 - 19:03

    signed up for the frequent flower club and the price was reduced to $25 and free shipping. ordered 1.. fingers crossed =D

  • caprimulgus on 15/11/2020 - 19:05
    +1

    Ordered! Fingers crossed! :)

  • LuckyDrew on 15/11/2020 - 19:06
    +29

    Yeah feels like they left off a zero. $250 would still be a large discount.

    I’d feel bad about ordering this. Seems like a smaller company not a faceless corporation like Amazon.

    • Shoocat on 15/11/2020 - 19:10
      +3

      I ordered one on the off chance they are just getting rid of them at shipping cost, although given it weighs 20kg you'd think $25 wouldn't even cover that.

      It does say this under "member benefits", so perhaps not an error after all?

      Thermo-Star 1000 litre Composter: $320.00OFF

      If they cancel the order no hard feelings.

      • LuckyDrew on 15/11/2020 - 19:11
        +3

        Yeah could be a win. 1000L is a big bastard of a compost bin. That $320 off field feels auto calculated.

      • cathole on 15/11/2020 - 20:03
        +15

        I'm always apprehensive posting this stuff. There's always gonna be some pricks who get pissed when a small Australian business doesn't cop a loss in the tens of thousands, just because they wanted to add more junk to their storage shed.

  • PlagueistheCheap on 15/11/2020 - 19:07
    +28

    I want to get one. Been in the market for one but will let it slide, can't take advantage of small seller like this.

  • Rojohe on 15/11/2020 - 19:08

    Can't be delivered to my address. Ah well.

  • OzJargon on 15/11/2020 - 19:09
    +2

    Thanks Op

  • Karijini on 15/11/2020 - 19:13
    +2

    Seems not to be a pricing error as when you click to sign up under Member benefits it says: Thermo-Star 1000 litre Composter: $320.00OFF

    • gamemaster on 15/11/2020 - 19:20
      +7

      I think it’s meant to be $25 off the original price of $345 so should be $320. They must have got it the other way around. Most likely a price error.

      • Karijini on 15/11/2020 - 19:49
        +2

        Agreed. On the next page it shows all other member pricing as 1 to 10% off. This one shows as $320 off which equals almost 93%

  • lilblank29 on 15/11/2020 - 19:13

    Thanks OP. Ordered one. Hope it will get filled.

    • gamemaster on 15/11/2020 - 19:35
      +3

      1000L is pretty big, might take a while to fill.

  • mini_wombat on 15/11/2020 - 19:17

    Wow … was looking for a composter. Thanks. Ordered. A bit bigger than I wanted it but for this price I get it.

  • sakg on 15/11/2020 - 19:21

    Thanks OP. Bigger than what i was looking for but for $25 why not

  • Pacify on 15/11/2020 - 19:21
    +7

    They not going to honour that, a small business can't lose $300 an order

  • Steptoe on 15/11/2020 - 19:22
    +9

    Will this fit a human sized object? Asking for a friend

    • wfdTamar on 15/11/2020 - 19:26
      -1

      Depends how fat your ‘friend’ is - will they fit through the lid opening?

    • DoesntEvenMatter on 15/11/2020 - 19:26

      Just add lye

    • NotJoking on 15/11/2020 - 19:38

      Looks like Davros would live in it…

    • odysseus on 15/11/2020 - 23:20

      In South Australia?

  • Lesco Brandon on 15/11/2020 - 19:23

    Thanks. Just ordered for my left hand

  • donkcat on 15/11/2020 - 19:24
    +12

    Those poor buggers are going to have a rough start to the Monday morning processing all those refunds

    • bargainparker on 15/11/2020 - 20:37

      And then there are those who, Hopefully it goes through

  • steve289 on 15/11/2020 - 19:24

    Signed up & order placed,
    Wife has wanted me to buy a composter for for the last 12 months,
    Hopefully it goes through.

  • Mel-waukee on 15/11/2020 - 19:24
    +2

    Big indeed. Don't need that big a composter. If they honour it, it's a good deal. However there isnanother way to think about it. It is unlikely that purchases will be honoured. The company would have signed up many member to send them promotional material. Clever marketing strategy

    • steve289 on 15/11/2020 - 19:26

      Which is why I used my 2nd / spam email account, just in case )

    • popsiee on 15/11/2020 - 19:45

      My thought too data collection and easiest method for surging membership numbers .
      Govt regulations is weak and doesn't deter the grubby tactic that seems to be happening frequently nowadays .

      My odds I give .5 % chance of honouring and 99.50 % against .

    • spaceflight on 15/11/2020 - 20:24
      +2

      The company would have signed up many member to send them promotional material. Clever marketing strategy

      No it isn't.

      Denying people something they want (even when it is a genuine mistake) is not a good marketing strategy.

      • Mel-waukee on 15/11/2020 - 21:30

        Given the number of orders they are receiving after this post on OzBargain I don't think they would want to make a big loss. $25 for that composter seems much lesser than the cost price of this thing, leave alone shipping. Plusbits made in Germany so shipping cost to get the products to Australia would have increased the cost price anyway.

  • cj3 on 15/11/2020 - 19:26
    +1

    Only top opening?
    Would make turning very hard/awkward.

  • OzJargon on 15/11/2020 - 19:31
    +1

    What payment would cost less to refund, card or paypal?

  • jesseboy89 on 15/11/2020 - 19:36
    +6

    As a compost enthusiast, I reckon this would be nigh usable. At best, very difficult to work with.

    • redcreek200 on 15/11/2020 - 19:46
      +1

      I'm guessing the entire top can be shifted off easily. Then you could turn it easily with a garden fork.

      • Shoocat on 15/11/2020 - 19:51
        +4

        It does say any side can be removed for access, but I guess then you risk a compost avalanche in a thing this size!

  • xhxxyx on 15/11/2020 - 19:37

    bought one, Thanks.

  • [Deactivated] on 15/11/2020 - 19:51
    -1

    Got one . Cheers! Finger crossed they honor it !!

  • Pchappy on 15/11/2020 - 19:53
    +1

    signed up to frequent flower club

    still showed 345. had to reload page

    got one. lets see if this gets cancelled

  • Ouffer serffer on 15/11/2020 - 19:55

    Thanks OP. Great find. Ordered one.

  • MeeMaw on 15/11/2020 - 20:01
    +1

    My order went through on PayPal but not showing as any orders on frequent flower “order details”

  • Trender on 15/11/2020 - 20:03

    Can't add to the cart.

  • takemymoney on 15/11/2020 - 20:03
    +7

    it will be a Monday morning hell for someone…

  • Fatboy74 on 15/11/2020 - 20:04

    How many bodies will this hold for “composting”.

  • BargainSnatcher on 15/11/2020 - 20:09
    +1

    I just tried and it says no discount if you look under Current Specials…

    Signed up for no reason lol

    EDIT: They fixed it, now it says save $25.. for total price of $320.

    Orders that went through will likely be cancelled now.

  • Straw-hat on 15/11/2020 - 20:12
    +3

    Looks like they have corrected the price. Should have been a $25 discount. Good luck to the people that have got it cheep.

  • Kamencic on 15/11/2020 - 20:14
    +2

    Now it is showing as $25 discount, the price is $320 :-(

  • Diji on 15/11/2020 - 20:17
    +1

    For that price I would've been happy for 100 or 200L! Even those cost like $70 from Bunnings. Curious to see if this gets honoured.

  • Boomer85 on 15/11/2020 - 20:34

    Cannot even add in cart.

  • DarthLord on 15/11/2020 - 20:34

    Any discount on the smaller ones? 1000 litres seems too big for my small garden

  • dust on 15/11/2020 - 20:40

    Guessing there will be a lot of cancelled orders tomorrow.

  • OpenAI on 15/11/2020 - 20:46
    +3

    Kudos to OP if he kept this to himself it might have slipped through!

    • neyo on 15/11/2020 - 21:15
      +2

      Right? Clesr price error and p has just screwed any chance for his gf to have let it slip through. Op was probably against the composter

  • ti6331 on 15/11/2020 - 20:46

    Please let us know what's going to tomorrow

    • Steptoe on 15/11/2020 - 20:59
      +7

      The sun will rise…

    • cj3 on 15/11/2020 - 21:39

      Refund.

  • spirrowhack on 15/11/2020 - 21:20
    +37

    They sent my missus am email saying they were hacked and the link was maliciously posted here. Geez I wouldn't have minded if they cancelled it and told the truth that they made a mistake.

    • OpenAI on 15/11/2020 - 21:28
      +7

      username checks out!

    • Pikaloo on 15/11/2020 - 21:41
      +4

      Well, i wouldn't blame the company. Blame the guy that made this error and then told the company to save his own ass.

      • spirrowhack on 15/11/2020 - 21:59

        Of course, I don't blame the company at all, we were never gonna get it.

    • odysseus on 15/11/2020 - 23:26
      +13

      Which hackers? The OzbargainCompostCrew?

      And if that were remotely plausible, why would they have set at $25, and not $1, or even free?

      No integrity there.

      To add, the sad thing there is that lie is going to be believed by some, then spreads to misinformation and rumours in the wider community, and then you get false accusations e.g. ozbargain is a hacker site, or dodgy, and so on.

    • Mr BoMBAStiG on 16/11/2020 - 06:51
      +1

      For most people hacked=something went wrong on the internet.

      Cop out from them for sure but easier than going through logs and confirming old mate covering the ecommerce guy who's on leave filled in the wrong fields last week.

  • Ashmattic on 16/11/2020 - 00:08
    +2

    "Hacked"? It would just be as easy to assume they made this mistake on purpose to get the personal details of customers and get email subscription numbers up…
    They should just admit they made a mistake (and then fix their janky circa 2001 website)

  • CVonC on 16/11/2020 - 00:15
    +4

    You guys know you can get free compost bins if you attend a worm farm workshop from your local council?

    Edit: it might be just up to 80% rebates now. But they were definitely free before.

    • Captain Hindsight on 16/11/2020 - 06:58

      Thanks good plan b. Pity they have the words up to though. Mine is 50%.

    • sakg on 16/11/2020 - 10:59
      +1

      Mine is only 40%

      • Yola on 16/11/2020 - 14:02

        Mine too and the item is cheaper at Catch.

  • cafelah on 16/11/2020 - 03:08

    My Order cancelled and refunded.

    Received this as the message.

    Yesterday GardensOnline was hacked and a product price was changed within our system. The link was then maliciously posted on OzBargains. We are therefore sorry we cannot fulfil this purchase and your money has been refunded in full. GardensOnline

    • gimme on 16/11/2020 - 07:04
      +4

      Lol hacked and maliciously placed on ozb = system error. They're shooting themselves in the foot really by saying you're data is not safe on their platform.

    • dammit on 16/11/2020 - 07:42
      +3

      Should just say they made an error. Shame on them.

      • Lizard Spock on 16/11/2020 - 08:47
        +7

        Some hacker in Russia: "Today I want a compost bin for exactly $25"…. starts typing

    • Lizard Spock on 16/11/2020 - 08:43
      +4

      They are making it seem like OzBargain was responsible for the hack and accusing the OP of malicious behaviour. It's like a classic Trump CNN rant

    • cheaponos on 16/11/2020 - 09:41

      So I’m guessing they should either self-report or be reported to the ACSC.

      • gamemaster on 16/11/2020 - 10:23
        +4

        They might also need to inform all registered customers of a potential notifiable data breech.

        I think this business is digging themselves a hole that even 1000L of composite can’t fill.

  • digitalbargain on 16/11/2020 - 07:57
    +21

    Clearly a worm attack

    • cheaponos on 16/11/2020 - 09:37
      +4

      This comment is worth many more +’s.

    • Lord Fart Bucket on 16/11/2020 - 10:22
      +3

      You win the internet today.

  • WeHaveRicePudding on 16/11/2020 - 08:48
    +3

    Google Reviews of the business tend to reflect the blame game this business plays. It's Australia Posts fault. It's the Customer's fault. The customer is being negative. OzBargain hacked my web site. etc.

    • Lizard Spock on 16/11/2020 - 08:59
      +7

      So true. A simple, "Whoops, we accidentally put an extra 0 in the discount code you typed in. It should have been $32 off and not $320. We are sorry for the inconvenience this has caused, your money has been refunded, and if you still wish to purchase the product here is a code WORMATTACK for $40 off with free shipping"

      Credit to digitalbargain for WORMATTACK comment 🤣

  • FlatulentFrank on 16/11/2020 - 09:31

    Refund this morning

  • sakg on 16/11/2020 - 11:04
    +2

    My order cancelled as well. They should at least admit their mistake. Putting blame on Ozbargain is not the way. How can i delete my account from their website now.

    • redcreek200 on 16/11/2020 - 11:23
      +1

      Come on, it was obvious it was a pricing error. Fair enough to try, but to complain after is a bit much …

  • [Deactivated] on 16/11/2020 - 12:50
    +1

    I didn't even order one but wrongfully claiming hacking is wrong on so many levels. I'm tempted to make their lives difficult and report them to ACSC. It will cost them a lot of money and teach them not to blame tech for human error.

  • sharepoint on 16/11/2020 - 13:04
    +7

    I raised a concern with them this morning about how we be assured that our data is safe and has not been compromised by this hacker; and that the need to report this to the Cyber Crimes website who can assist with the investigation and ensure/notify users if their data has been compromised.

    I got a response from their Managing Director.

    "Yes a valid comment, however we issued the refunds and the emails ASAP after discovering the problem and on initial inspection it looked as if we had been hacked. However when I got our developer to delve more deeply - in order to patch any holes - he advised us that there was no sign of a security breach after all.

    So it seems to have been a human error after all.

    Your data remains safe and we repeat our policy of never sharing personal data with anyone for any reason.

    However if you prefer we delete yours from our system then we are happy to do that - unless you are in fact interested in any garden related offers we may have in the future (that are priced correctly !!)"

    Hope this helps clear everything up.

    • DoesntEvenMatter on 16/11/2020 - 13:13
      +7

      Then they need to make a public apology to ozbargain and the OP

    • [Deactivated] on 16/11/2020 - 13:55
      +7

      Talk about back peddling… Guess they found out that a fake security breach is going to cost them much more than coming clean and admitting it was their fault.

    • popsiee on 16/11/2020 - 21:21
      +4

      Nice play sharepoint and it just shows how scummy and grubby this company is !
      Too dumb too realize the initial lies can easily be called out .
      Yes I know folks from the company will read this so I highlighted the keys words for youse .

      • gimme on 18/11/2020 - 10:58
        +2

        thank youse

  • FlatulentFrank on 16/11/2020 - 18:44
    +1

    This business would have gained so many supporters by being honest and forthright with what happened.

    it sounds like it was a spur-of-the-moment emotional decision to message customers about the refund with a piss poor excuse without understanding the gravity of the communication sent out.

    if you prefer we delete yours from our system then we are happy to do that - unless you are in fact interested in any garden related offers we may have in the future (that are priced correctly !!)"

    The MD should be able to conjure up a better response to the user above and shows a lack of professionalism with the snide remark at the end. 0/10 how not to manage a business.

  • Pchappy on 16/11/2020 - 20:33
    +1

    I knew the order was a long shot and am interested in some gardening products howevee they should update each person who ordered to firstly correct the email that was sent regarding a hack and secondly offer to delete ALL data submitted and remove from any lists?

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