How can I get Duty & GST refund - Returning Online Purchase from International Vendor (Jomashop)

LFreeskater on 14/11/2020 - 23:32

Does anyone have experience getting Duty & GST refund when returning purchase to an international vendor?

I purchased something on Jomashop over $1,000.
I paid Duty, GST, and Aust Gov Charges to DHL who handled my delivery, and the goods was delivered to me.
Now under Jomashop's return policy, I am able to return the product.
My question is: Does anyone know how I can get Duty & GST back?
Note: I do not think Jomashop has a Australian Business Number, therefore they don't pay GST. So the GST I paid went straight to ATO/ABF. I called ABF, who advised me to claim my duty back under Duty Drawback Scheme. Is it correct? I was also advised that the Duty Drawback Scheme does not cover GST. So where can I get my GST (a bigger chunk of money) back in this case? ATO or ABF?

Thanks everyone for reading, and please share your experience. Much appreciated.

Related Stores

Jomashop

JimmyF on 14/11/2020 - 23:57

I paid Duty, GST, and Aust Gov Charges to DHL who handled my delivery

I would start here, as these are the people you 'paid'. Note at best you'll get the duty/GST back, those fees to DHL are long gone.
xuqi on 15/11/2020 - 00:11

https://www.abf.gov.au/importing-exporting-and-manufacturing…

https://www.abf.gov.au/form-listing/forms/b653.pdf
- Freeskater on 15/11/2020 - 00:19
  
  Thanks. Very helpful. Seems Form 653 (for GST) goes together with Duty Drawback Scheme (for duty).
  
  I guess the process is initiating the return with Jomashop first, then apply Form 653 and Duty Drawback Scheme?
  
  May I ask if you have you tried this yourself?
Freeskater on 15/11/2020 - 00:12

+1

Thanks for your reply.
The fees to DHL for reimbursement are only $22, so I do not expect to get that back as DHL has done their job to handle the import.