Free AirPods Pro Replacement (if Having Crackling Sound Issues)

Pricebeat on 03/11/2020 - 10:48
Last edited 03/11/2020 - 10:50

Source

Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.

An affected AirPods Pro may exhibit one or more of the following behaviors:

Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.
Note: No other AirPods models are part of this program

Service Process

Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.

General Discussion Apple Bluetooth Earphones

Related Stores

Apple
Apple

Comments

  • mbck on 03/11/2020 - 10:51
    -2

    Oh no, how will they sustainably dispose of these things…

    • Pricebeat on 03/11/2020 - 10:52
      +3

      By refurbishing?

    • c64 on 03/11/2020 - 10:56
      +10

      they sell them as is to kogan to sell

    • mbck on 03/11/2020 - 11:11
      -1

      https://www.google.com/amp/s/www.engadget.com/amp/2019-10-31…

      Yeah no they don't repair them. Into the bin it goes, and hope their marketing department has done enough to make people feel good. Hey don't blame me, I'm not the one doing this.

      • ThithLord on 03/11/2020 - 12:25

        Into the bin it goes, and hope their marketing department has done enough to make people feel good.

        All true, unless, you know …. you have even an iota of an idea of how Apple operates, which you clearly don't.

        Why don't you check out their environmental initiatives before sprouting absolute rubbish?

        Apple’s Zero Waste Program helps suppliers eliminate waste sent to landfill
        All final assembly supplier sites are transitioning to 100 per cent renewable energy for Apple production

        As if you even care about the environment, anyway.

        AirPods are such tiny, intricate devices that it is pointless making them repairable. It even says so in the article you linked:

        The pods are made partly with recyclable materials but due to size and build process, it doesn't repair.

  • mitcheo on 03/11/2020 - 13:21

    I wouldnt say getting fixed under warranty is free

    • sagrules on 03/11/2020 - 15:53

      good luck with them honouring it

  • reddot12 on 01/02/2024 - 19:10

    FYI battery replacement for each is $85 - that is for $85 for the case, $85 for each ear piece. Its more of a push for Apple for you to buy a new pair than get them fixed. disgusting.

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