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Bought the $59 for 3 microdermabrasions more than a month ago. Tried to call them for booking for 2 weeks straight and could never get through. I called once in the morning, lunchtime and night every single day and got fed up so called groupon to ask for refund. They didn't want to refund my money and insisted that they would get the booking sorted with insight body.
Didn't hear from groupon for more than a week and thought in the meantime will just keep phoning insight body.finally managed to get through and made a booking for the Dandenong branch even though I live in the city. I was told the richmond branch is fully booked.
Today spent an hour on the train and half an hour walking in the heavy rain, but guess what. When I finally got there, I was told by the guy at the gym(the beauty salon is located inside genesis gym) that the place is closed.
I am so PISSED. Wasted 3 hours for nothing and will have dry,flaky face on my friend's big birthday party next week. I will most definitely ask for refund from groupon first thing on Monday but is there anything else I can do apart from that? I don't want them to get off lightly and think that they can screw people around. Any government agencies I can report them to?
I went for a microderm in a distant part of the city. I bought four sessions total and planned on making a day of it during each of the four sessions. Lunch plus other shopping. I got there this morning and was told in a rather snotty tone that I had made a mistake and my booking was next saturday. I said that I had made it via email and would check while I was there for my own peace of mind. I was correct. They checked their email and said I was correct. It took them a couple of minutes to figure out that an apology wouldn't go astray. Then they just booked me in for a day that I couldn't make it, as if I should just come in when they say. I said, ahhhh, no.
Not thrilled about this.
My irritation at this is that if I were to miss an appointment, they would be able to cancel my voucher. What recourse do I have when they stuff my appointment up and waste my time? If they get the money without doing the work (if I miss the appointment), shouldn't they have some sort of penalty if they cancel or miss my appointment with whatever notice time they would require from me?
I think that the standard terms and conditions are too harsh and therefore should be considered void. Businesses are also sole arbiter as to whether an appointment is for X time, as most are made via phone. If the receptionist stuffs up, it is the customer who loses the value of their voucher.
If I can get around to it, I will write to the ACCC and the group buy code administrators.