PSA: Citibank Online Banking Is Most Likely Being Hacked at The Moment

burningrage on 19/10/2020 - 11:11
Last edited 19/10/2020 - 11:12

Over the weekend, I tried to login online (clicking the Online Banking login) and everytime my antivirus flagged the URL as a phishing site.

Specifically, it says the website is infected with HTML:PhishingBank-CSP

Informed Citibank about it who then responded with this

*Dear Burningrage,

We thank you for bringing this matter to our attention and regret for
any inconvenience caused.

Please be advised that we have been made aware of the issue.

Our Technology Team is currently investigating this matter and is
working round-the-clock to have this resolved. We appreciate your
patience during this time.

If there is anything else we can do to assist you, please let us know
and we will be happy to help.

Yours sincerely,
Citibank Online Customer Service
©Citigroup Pty Limited ABN: 88 004 325 080 I AFSL No: 238098 I
Australian Credit Licence: 238098
Citibank.com.au*

This morning, the same still happening and I betcha they haven't even told OAIC / ACORN as yet.

Cheers

Zz

PS: Lol. The italic * * didn't work. Anyway….

Financial

Related Stores

Citibank Australia
Citibank Australia

Comments

  • stratbargain on 19/10/2020 - 11:19
    +6

    Your Antivirus is most likely reporting a false positive at the moment

    • burningrage on 19/10/2020 - 12:19

      Hopefully that is so but why then did they say they're aware of this?

  • netjock on 19/10/2020 - 11:33
    +2

    Working. Nothing odd.

    Any website that uses a username that is not your email address is slightly better as they need to guess your username and password combo rather than use your email address and password. PSA: use unique passwords for those websites that use email logins.

  • burningrage on 19/10/2020 - 13:11

    Now that's interesting. I rang them and they said they are aware of this and asked me NOT to try logging in.

    They're still fixing this.

  • mrvaluepack on 19/10/2020 - 13:18

    All good here, its just you.

    • burningrage on 19/10/2020 - 13:29

      Good. I'll probably whitelist them manually

  • dazweeja on 19/10/2020 - 13:29

    If you use Avast or AVG, you'll find quite a few reports online of those programs doing this with different banking sites. Most likely a false positive.

  • burningrage on 19/10/2020 - 13:31

    It's the talk of the town.

    https://forum.lowyat.net/topic/5043696

    Looks like false positives indeed.

  • burningrage on 21/10/2020 - 17:55

    Looks like they've fixed it. I can get in with my Antivirus activated.

  • capslock janitor on 15/12/2020 - 18:28

    I find the inbuilt Windows Defender suffice for most things.

    For stubborn problems I follow -
    https://www.reddit.com/r/techsupport/comments/33evdi/suggest…

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