So we were warned: Cheap NO Good, Good NO Cheap
So they charged us an additional 5.5Gb for an extra $55+ !!!
Here is the thing: On Wed, Sep 30, 11:46 PM (6 days ago) they emailed us to indicate that we have used our 100% data allocation.
Can we actually use up 3GB bill shock protection plus 5.5Gb in 14 min with 4G?
Our Glasswire monitor also says 100Gb
I was surprised on 30sep also. I contacted them via online chat… They had a problem with their system. I wondered if I should change providers but I cant find a better deal than their 100gb monthly deal, and they've solved every single issue I've had effectively and efficiently. They follow up by email after an issue abd respond quickly. They've sent me links when I've asked and answered my dozens of questions. They're a bit different to the usual, but overall I'm happy with them. I'm not associated with them in any way. Just a customer
WON the case against Cirlces.Life!!!
They accepted that there is NO Over Use of Data.
So we sought for them to apologise on Ozbargain.
They have refused so far.
We offered either Apology or compensation and fee waiver hehehe
WIN WIN WIN WIN
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Hi <>,
We are sorry for the inconvenience caused. Here is your waiver of $56.75. It will reflect in your next bill.
Have a great day!
Your Customer Happiness Experts
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Do we play hardball and demand an Apology on Ozbargain? heh
Think we need a full waiver for the 6 months??